Express shipments EMS are the fastest and convenient way deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a place convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out if courier delivery is available, you can use or.

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

• Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
• The sum of the length and perimeter of the largest side is no more than 300 cm
• Length, width, height – no more than 150 cm

How to send

1. Make sure you don't forward anything
2. If you are sending a letter or small parcel, the courier or post office employee will provide you with ( maximum size- 60 × 70 cm). Or you can pack the shipment yourself according to.
3. or give the shipment to an employee.
4. To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
5. To order Additional services declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
2. On the day of delivery, the courier will call the recipient.
3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
4. The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

• Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
• C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
• Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
• SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

We work with EMS on violation of delivery deadlines for parcels - instructions

• e-commerce management

A recent post in "I'm Indignant" about the work of EMS in our country and the complete indifference of postal workers revealed the need for instructions on what can be done so that one day the problems with EMS packages will stop.

I'm going to be disappointed right away - there's no way to control the parcel. If it doesn’t “arrive” in Russia for a long time (that is, the status is Export, but Import is not), then it’s unlikely that anything will help. However, to be safe, we follow the steps described below.
I can also please you: 95 percent of parcels still arrive. The volume for comparison is about 10 parcels per month from the USA and Europe.
Please note that I receive many parcels (60 percent of all shipments) “from myself,” using a service like Shipito. In some cases, this means that the Post Office cannot refuse claims because they appear to be "not the sender." However, in many cases, I recommend going and fighting for your parcel using the processes and documents presented below.

Almost always, when a parcel is sent to us, we have already obtained its tracking number (for tracking) by hook or by crook. We can track the current status of the parcel using emspost.ru or russianpost.ru.
The most common violation of deadlines and missing items is the status between Export and Import. Import may simply not occur. At this time, they say on the phone that “the parcel is prepared for shipment to another country, but there is no information that it has been sent.” The procedure is as follows: after Export from the sending country, the parcel arrives at Customs in Russia, and after that it is “accepted” by EMS (Russian Post).

Go:
1) Export status does not change to Import for more than 7 days(2-5 days is the norm in practice) - there are many opinions on the Internet about what happens to the parcel at this time. Ideally, it arrived in Russia, was cleared by Customs, but the Post Office does not pick it up on time.

In any case, at this stage you need a “kick” to the FCS (Federal Customs Service).
Written appeals can be sent directly via the Internet: Let's contact the Federal Customs Service, section - Failure to receive IPO

The content of the message may be as follows:
“Dear FTS!
My custom package from ( indicate the sending country) with tracking number “____________” ( indicate your tracking number), has not been transmitted to Russian Post for more than 7 working days.
I ask you to clarify the current situation and explain why you are violating the deadlines for processing and checking IPOs. And also provide me with information about the location of my shipment.
What actions should I take to receive my shipment? (the question should be asked at the end, but in what form - come up with what is closest to you)."

Accordingly, in this part, violations are addressed to Russian Post. Please note that maximum term in Russia (after Import) today - 11 days. If the parcel is not received within the time specified for your city, we write a search application directly at the Russian Post office. There is a difficulty here: you will need a document (receipt) about the shipment, so I usually ask the seller to send me a scan of it. The application is registered (sometimes with struggles, but you have to do it) and now you just have to wait for the results.

At the same time, you can also send a complaint to the Ministry of Communications:
minsvyaz.ru/ru/directions/questioner - briefly describe the current situation, at the end peppered with the question “how to get it?” or “what should I do to get it?” etc.

3) The most interesting. When the parcel has already been delivered, but the deadlines have been violated
Upon receipt of the parcel, we submit an application for compensation due to violation of delivery deadlines. It is as a recipient that you have the right to this. An application is submitted at the post office according to the zip code where the parcel is expected. With your passport and a scanned copy of the departure receipt. Sometimes with fighting.

At the same time, we are also filing a complaint with the Ministry of Communications:
minsvyaz.ru/ru/directions/questioner - describe the dates of the parcel, indicate the number of days, the cost of the shipment. Wait for a reaction.

When we demand compensation, we are guided by this document:

Appendix No. 1
to the order of the Federal State Unitary Enterprise "Russian Post"
dated January 14, 2008 No. 1-p

POSITION
on the procedure for paying compensation to users of international and domestic express mail services EMS

3.1.2. Amounts of compensation for violation of control deadlines for shipment and delivery of EMS items (both domestic and international EMS items):
In case of violation of the established and currently valid control periods for the transfer and delivery of EMS items, the sender is paid compensation in the following amounts:
- in case of violation of the control deadlines for forwarding and delivery up to two days inclusive, the sender is paid a compensation in the amount of 30 (thirty) percent of the forwarding tariff;
- in case of violation of the control deadlines for forwarding and delivery from three to five days inclusive, the sender is paid a compensation in the amount of 50 (fifty) percent of the forwarding tariff;
- if the control periods for forwarding and delivery are violated by more than five days, the sender is paid a compensation in the amount of 100 (one hundred) percent of the forwarding tariff.

4.1.1. Deadlines for submitting claims by users of EMS services
- for international EMS items - within six months from the next day after the day the item was submitted, unless other periods are provided for in bilateral agreements concluded between the Federal State Unitary Enterprise "Russian Post" and foreign postal administrations.
4.1.2. Terms for consideration of claims
"EMS Russian Post" considers the application for payment of compensation and gives a written response to the applicant within no more than two months from the date of receipt of the application.

That’s all for now, I’m ready to answer questions and share my experience.
I took a lot of information from the sites ebay-forum, shophelp, but still I went through all the steps described and are now describing them on my own.

Maybe not everyone knows this, but nevertheless it exists. If delivery deadlines are violated, EMS pays compensation- up to payment of the full price Money spent on shipping.

In this topic, I want to talk about both the compensation that EMS transfers in case of violation of the delivery deadlines for express parcels, and some cases when they do not want to deliver the parcel to your home - or the parcel arrives with deviations in weight.

And also how the process works - what stages your parcels go through.

I will be glad if you write back - so that you want to know more.

Such an application will be considered within 2 months.

The recipient can initiate payment of compensation by requesting from the sender " Sender's statement of refusal to pay compensation in favor of the addressee or a third party "
All forms are available.

What is the procedure:

1) Make sure that the delivery deadlines are violated. There is a section on the website with delivery times. You can also call their hotline.
2) Request from EbayToday a “Sender's Declaration of Waiver of Refund to the Addressee or a Third Party,” as well as a receipt and proof of shipment.
3) Fill in " " from emspost.ru
4) Submit an application, with copies of documents from step No. 2, to any EMS department (). You can also send an application and documents by registered mail or in in electronic format through the Contacts section.

EMS is considered courier mail, but they work worse than ever. And only together, collectively and en masse, we can improve their work.

Reading the forums - recently the average delivery time from the US to Russia is 35 days! So tell me - what kind of courier express mail is it that takes so long to deliver the parcel?

An interesting fact is that all your parcels, leaving the territory of the United States, arrive on the territory of Russia within 3-4 days... However, how much we want fast processing - the Import mark appears only after a week, two... or even three. All this time, the shipment is safely waiting in line for processing, and there are tons of postal correspondence awaiting processing ahead.

After the import stamp is stamped, the parcels are sent to customs officers, who scan the parcel. If there are prohibited items - or many identical items - a stamp is placed indicating that the parcel is “with customs notification”; if not, then release is permitted. As soon as the container is filled, the parcels leave the MMPO (place of international postal exchange) - and after some time they are sorted at the sorting center.

IN big cities EMS is just flying. In villages and villages - EMS is delivered to the capital of your region - then by land.
After delivery to your destination, you will be contacted by a courier - or rather an employee of the central post office in your city (for small cities) - and an EMS branch - if it is a large city.

It is worth remembering that EMS delivers to your door!

I had a case when they simply refused to lift my parcel to the 5th floor (the parcel weighed 20 kg). The courier said that he was not being paid for this, took the notice - which I had already filled out - unloaded the parcel from the car and left. I sent the parcel myself.

To avoid getting caught like this, follow the universal advice:
When filling out the notification form, do not put your signature!
There is no need to write anywhere that you have no complaints about the mail! According to the Rules for the provision of postal services, you are not obliged to write this!

It often happens that a parcel arrives with a different weight! Unfortunately, this also happens.
Don't be lazy to go and get ems yourself. Before receiving, please inform us that you want to receive the shipment unopened, because... weight does not match. The autopsy should be performed ONLY in your presence, with the head of the security department. At the same time, an act is drawn up.

All victims will contact support to initiate claims for reimbursement.
I will be glad to help you if you have any questions!

When making a purchase, the question immediately arises about the timing of delivery of goods from China to Russia. Quite a lot of factors play into the delivery time of parcels from China.

Factors affecting delivery speed

Factors that influence the speed of delivery of parcels from China include:

• delivery method - the parcel was sent by regular mail or express delivery;
• delivery operator - state postal service or private company(express carrier) will deliver the package. As a rule, the delivery time of private express carriers is 3 to 5 times lower than that of regular postal services;
• national characteristics of the work of postal operators in different countries Oh;
• distance between settlements where the sender and recipient live;
• time of year, the effects of disasters or weather conditions. For example, the number of shipments increases during seasonal sales, New Year and Christmas holidays. As a result, postal operators in different countries do not have time to process them on time, which leads to delays in parcels on the road.

Periods when postal delays may occur

Each delivery service postal items, there are periods of recessions and sharp surges in the number of shipments, when it simply functions at the limit of its capabilities. China is no exception. Let's take a closer look at periods when delivery times from China may simply be delayed due to the huge number of shipments.

Peak periods for China postal services:

• China's national holidays , of which there are 18. Everyone celebrates them, so during this period no one works in the country. To avoid getting into trouble, you need to know the dates of all national holidays China, and try not to send parcels during these periods;
• The eve of the European New Year and Christmas holidays almost always means that delivery times from China are significantly increasing. As a rule, delays begin from the end of November - beginning of December and end only by the end of January. In this regard, the delivery time for parcels from China may be 2 - 3 months;
• Chinese New Year By lunar calendar means the operation of China Post is unstable. After all, at this time the New Year holidays begin in the country, which will last 2 - 3 weeks. Therefore, February turns out to be practically non-working;
• conventions Communist Party China practically paralyze the work of China Post these days. On the eve of the congresses, enormous security measures are being taken, when all postal items are monitored with particular seriousness, restrictions are applied to postage certain groups of goods (for example, devices that contain lithium batteries). Therefore, the delivery time for parcels may increase significantly.

Delivery times for parcels from China via China Post

Recently, interest in goods from China has increased significantly. In this regard, activity has increased significantly Chinese online stores China. According to China Post experts, the volume of mail sent abroad is increasing annually by 20-25%.

Almost 90% of shipments through China Post are free shipping. These are unregistered shipments and do not have tracking numbers. Therefore, the load not only on the Chinese postal service, but also on the Russian postal services increases significantly.

It is worth noting that China Post has the same problems as Russian Post. The postal department's infrastructure turned out to be unprepared for the growth in postal exports. There are not enough sorting centers and transportation capacities for transportation to other countries using air transport. There are more and more cases when shipments with export status are at the airport in a sealed mail container for several days, waiting in line for shipment.

All this significantly affects delivery times from China via China Post, significantly increasing them. And if just a year ago parcels and small shipments from China to Russia were delivered within a month, now China Post delivery times have increased significantly. According to statistics, the delivery time for cargo from China to Russia is 55 - 60 days, and sometimes it can exceed this period. AND main reason The delay is precisely the loading of China Post and Russian Post.

Delivery time for parcels from China via DHL and EMS

You can reduce the delivery time for parcels from China if you use foreign postal delivery services. For example, DHL and EMS services. Of course, you will have to pay more for faster delivery.

DHL

Deliver a parcel from China to Russia to short term You can use the DHL courier service. This is a fairly reliable company from Germany, which is famous for its short delivery times. And the deadline DHL delivery from China will be no more than 10 working days.

EMS

If you use EMS, the delivery time for your parcel from China will be 10 - 25 days. And this is several times less than delivery through the state postal service. A huge plus of this service is that the package is delivered directly to the recipient, i.e. Delivery is carried out to the specified address.

Delivery times for goods from Aliexpress

If we consider the Aliexpress online store, the delivery time for goods will directly depend on the postal service through which it is sent. Parcel sent via China Post can take from 1 to 3 months. But parcels sent via EMS or DHL with goods purchased on Aliexpress will have much shorter delivery times. Therefore, anyone who wants to receive the goods as quickly as possible should select the delivery service of interest on the website. However, be prepared to pay a premium for this.

Let's take a closer look at delivery times in the summer:

• Singapore Post- 2 - 3 weeks;
• free shipping - 2 - 3 weeks;
• Express delivery - 1.5 - 2 weeks.

In winter:

• Singapore Post- 4 weeks;
• free shipping - 3 - 5 weeks;
• Express delivery - 2 - 4 weeks.

Why are parcels from China delayed?

1. Although the buyer receives a track number reserved by mail immediately after payment, the seller can actually send it only a few weeks later. Therefore, if 10 - 14 days after paying for the order, the parcel number from China is not displayed anywhere, you can safely present all your claims to the seller and demand a refund of your money.
2. The postal item can be located at the border between Chinese customs and the Russian airmail warehouse, which is located in the Middle Kingdom for up to 50 - 60 days.
3. It is no less likely that after the flight the parcel will remain at the customs of our country for a long time.
4. Delays of postal items in various sorting shops of the Russian Post in different cities cannot be ruled out.
5. It is quite possible that the parcel will lie for several weeks in the post office of your city, waiting for the arrival of the addressee, who was not informed about it. Therefore, having tracked your parcel from China and seen a mark of arrival at the place of delivery, you can safely go to your post office and demand the delivery of the long-awaited parcel.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)