Sony Xperia technical support phone. Sony Hotline

Sony is the largest manufacturer of electronic products on the Russian market. But technology does not last forever; sooner or later, every owner encounters problems when using the product. Some issues can be resolved without visiting a service center. Sony hotline operators can provide assistance in solving these problems.

Sony hotline number

Which number to dial for quick support depends on the type of product. The company has several hotline numbers:

For owners mobile devices(XPERIA smartphones and tablets):

You can call from 9:00 to 20:00 from Monday to Saturday inclusive.

For owners of home electronics (TVs and home theaters, digital photo and video cameras, PlayStation, audio devices, etc.):

24/7 support.

For customers who purchased VAIO computers:

Opening hours: from 9:00 to 18:00 Moscow time. Saturday, Sunday - days off.

Free hotline

Call from settlement RF support service can be reached free of charge by phone:

VAIO Link Hotline

Happy owners of VAIO laptops, desktops and home computers can call via a separate multi-line line:

Specialists will answer by phone only on working days from 9:00 to 18:00.

What can you find out using a Sony phone?

Consultations via the manufacturer's hotline numbers cover a huge number of issues. The user may ask:

• where to download updates;
• about reinstalling drivers;
• about problems connecting additional devices;
• on how to determine the device number;
• about places of sale;
• about new company products;
• about warranty conditions, etc.

In what cases will support not be able to help?

If, after consulting the support service operator, the problem does not disappear, you will have to contact service center. You should not call hotlines if equipment breaks down due to physical impact.

Other methods of communication

You can contact Sony specialists on the company's websites. There is a separate web resource for each type of main product. You can contact us via online chat or by sending a message. The user can get faster help if he creates an account in the service and registers his device.

Registration on one of the services can be synchronized with accounts on other resources. In this case, the user does not need to enter and change data on each of them. Synchronization is possible if the client specified the same address Email During registration.

Availability account provides a number of advantages:

• receiving news and special offers;
• sending tips, recommendations and device manuals;
• receiving help through a mobile application;
• Opportunity to participate in discussions and community forums.

Contact on the site

Users can submit a complaint or request using the contact form on the sites. Some resources provide online chat capabilities. As a rule, before writing a message, you must indicate the model of the device for which consultation is required.

Sony operator competence

Although communication with a specialist requires a highly qualified operator, some clients complain about the technical illiteracy of their interlocutors. There are also complaints about the waiting time for a response on the hotline.

Here is a list of the most frequent occasions To contact PlayStation technical support:

1. Ban
2. Refund
3. Restore access to your PSN account
4. Delete your account
5. Change Online ID (PSN ID)
6. Exchange a game purchased from the PS Store for another one
7. Refunds for auto-renewing PS Plus subscriptions
8. Delete achievements

Tips for contacting support:

Ban

If during the authorization process you receive a system message “Network access using this account/game console is blocked or temporarily suspended,” then the account or console is banned. Most in a fast way find out the reason for the blocking and its timing, you will contact the line technical support by phone 8-800-200-76-67 . email address [email protected].When applying you will need to indicate:

• Network login ID (email address);
• network identifier (PSN ID);
• date of birth and name that were indicated during registration.

Account hijacking / Account activation on the left consoles

If your account is hijacked and your network login ID (mail) is changed, you must provide:

• PSN ID
• Mail before the theft (you must send a request from it if you have access to it)
• Receipts from digital content purchases, transaction numbers
• PSN ID of at least 5 friends from the list (if any)
• Scan/photo of passport with first name, last name and age corresponding to the data in the account
• Account creation date (as accurate as possible)

If an account is hijacked without changing the network login ID (mail):

• You must recover your password yourself by following the link https://account.sonyentertainmentnetwork.com/reg/account/forgot-password!input.action?service-entity=psn or through the “Forgot password” option on the game console

Unauthorized activations should be considered account hacking. If the possibility of authorization is preserved, i.e. login and password have not been changed, then first of all you need to change the PSN account password and mailbox, and ideally change your email. Then you should check the possibility of general deactivation through the site. If it has already been used, write a request by email from the address that is the network login identifier. Additionally, indicate Online ID, date of birth and serial number game console (consoles, if the user has several of them).

Refund

• PSN ID
• You need to write from the email address linked to your account.
• Attach receipts from digital content purchases, transaction numbers
• Specify the reason for the refund

Expired or non-working/damaged promo code

• PSN ID
• Scan/photo of promo code
• Purchase receipt (for PSN payment cards)

The game has disappeared from the download list

• PSN ID
• Purchase receipt, transaction number
• Name of the game

You need to restore access to your account

If you forgot your date of birth:

• Scan/photo of passport (series and number can be hidden)
• PSN ID
• The request must be sent from an email address that is your network login ID

If you don't have access to mail

• PSN ID
• Account creation date
• Console(s) serial number
• Scan/photo of the first page of the passport
• The request must be sent from an email address that will be used as your login ID and that has never registered with PSN

You need to delete your account

• Send a request from an email address that is your network login ID
• Specify the reason for deletion

You need to change your Online ID (PSN ID)

• It is not possible to change the Online ID for security reasons

You need to exchange a game purchased from the PS Store for another one

• You cannot exchange a purchased and downloaded game.

Return cash for automatic renewal of PS Plus subscription

• Refunds for auto-renewal are not possible, as the principle of operation of this option is reflected in the Terms of Service and License Agreement

Transfer game/money/achievements (or any other data) from one account to another

• Transferring materials from one account to another is technically impossible

Change account country

• It is not possible to change the country after registering an account. To use services/materials from another region, you must create a new account

Remove achievements (trophies/prizes)

• It is not possible to remove any (or all) achievements

Can I have Ukrainian support? I just got banned for the first time. Thanks in advance! I really want to return to PSN