Mail dh. How it works. DHL express delivery service. Delivery by DHL Express

Using the website service, you will quickly find out the exact location of your parcel delivered by DHL.

DHL is one of the most popular companies in the field of express cargo delivery and provides logistics services in more than 220 countries around the world. The company's main office is located in Germany, and its total staff is more than 300,000 people. The cost of the company's services cannot be called cheap, so DHL delivery is chosen primarily for the delivery of expensive goods.

When tracking parcels, it is necessary to take into account that all DHL parcels, regardless of the recipient's country, initially arrive at the DHL sorting center in Germany, and only after that they are sent to the destination country.

Types of DHL tracking numbers

DHL parcel track numbers vary depending on the type of delivery chosen:

• RX123456789DE (DHL Standard Tracking Number)
• GM12345678901234567 - track code consisting of 2 letters “GM” - Global Mail and 17 digits
• JD123456789012345678 - international express shipments DHL Express WORLDWIDE
• 1234567890 is actually the number of the invoice, which can also be used for tracking

Popular types of DHL parcel delivery

DHL Global Mail is the most budget look delivery, total term which depends on the distance of the recipient and the time of year. On average, a parcel to Russia reaches the recipient within 25-30 days.

DHL Express WORLDWIDE - international express delivery. High price services are compensated high speed delivery. The parcel reaches the recipient on average in 3-4 days.

The DHL shipping service is the number one company in the provision of logistics services and fast delivery throughout Russia and abroad. Delivery within Russia covers more than 850 cities, shipping worldwide – 220 countries.

The company was founded in September 1969 by Adrian Dalsey, Larry Hillblom and Robert Lynn. By the way, the name of the service came from the capital letters of the founders’ surnames. IN Russian Federation DHL has been represented since 1984; the company's central office is located in Moscow.

Almost every day, many people in our country have a need to send some important documents to another locality, the speed of delivery of this parcel depends on the conclusion of a profitable deal, the positive result of any event, etc.

This is why there is the DHL fast delivery service, which provides a wide range of services for transporting various shipments throughout Russia and abroad. So you can send documents by express mail DHL.

Eat different types express delivery: urgent same-day delivery, delivery within a few days with a choice of when to receive the parcel.

You can send documents by express mail throughout Russia by visiting a branch, ordering a courier to your address, or using the online sending service.

How to determine the cost of sending documents using DHL

You can calculate the cost of delivery depending on the weight of the cargo, the distance between the shipping and delivery points and the shipping method using a special DHL calculator.

How to pay for DHL services

Exist various ways payment for delivery services - cash or payment credit card. Those who often use the company's delivery services can open an account with DHL and use it to receive discounts.

After sending the parcel, you are left with a shipping invoice, which serves as confirmation of delivery and has an individual number. Using the invoice number, you can track the movement of goods in real time on the company’s website. If you want to get information about the location of your shipment directly from a DHL employee or ask questions about delivery that concern you, you can call the customer service department.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Calculator" target dates delivery"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

646*****05 received in 4 days

I like the DHL-Express company - it has never let me down with fast delivery and correct handling of parcels. But there is one big BUT. The Russian branch of this company does NOT deliver to PRIVATE individuals if the foreign sender is not their client under the contract. I can understand such delivery conditions, and here the second big BUT arises - information about this is not available on the DHL-Express website. The result is that parcels are automatically returned to the sender. For this they receive negative feedback.

735*****14 received in 7 days

The distance from the departure point of Cyprus to the destination Israel is 300 km. The parcel was delivered in SEVEN days..! through THREE intermediate countries in the opposite direction: Greece, Italy, Germany.... Destination - Israel. In the name of DHL express mail, the word EXPRESS seems to be EXTRA ..

230*****60 received in 10 days

Do not order phones or equipment through this office. Customs shakes them harshly. Parcels from Ali reach me by mail within a week. The seller refused to send by mail, only by courier. As a result, out of two parcels with identical goods, one arrived by mail faster than that one that by DHL. But this is not the main problem. For the second they demanded fifty dollars in tax. I don’t know how the post office ignores this, apparently due to the huge flow. But the courier took six days to check with customs (not customs clearance and payment, they presented the payment upon receipt). It turned out that this is also a very slow company. They brought me a parcel and, allegedly not finding me, sent me a notice with an unknown number. When I receive this from Amazon, I call the number, the courier answers and says that he will arrive in about ten minutes. And this happened many times and the courier always delivered it instantly. There was no number here. Just a code for the dhl website. There, these numbers simply loaded the history of the track number. You can request delivery again, but everything is in Japanese, nothing is clear. If you change the language, then for some reason it reloads to the site of the region whose language is used. That is, it is alien to them that I want to use English language on the Japanese site. There is no phone number on the website. Some found in the depths - inactive. As a result, I found one of the numbers on Google maps, called, and the answering machine took about ten minutes. In the end, I say that the package is needed. They're like go to the website and order again. I tell them that I don’t understand Japanese (if anything, the conversation is also in Japanese; unlike Amazon, they don’t know English). In the end they decide to help me. They offer it for another day. Although it's five in the evening. I ask until what time they work. Until ten o'clock in the evening. I say that the parcel is needed today. They refuse. I suggest you go and pick it up from their office - it’s not allowed, only by hand at your place of residence. And this despite the fact that even at the post office I can pick up the parcel 24/7. But this is the most expensive service and there is no adequate office in the capital. We had to make an appointment for another day. They couldn't deliver it in the morning either. Agreed from 4 to 6 pm. Delivered at 9 pm! This is nonsense! There are never delays in Japan. Everything is always accurate. But this service has clearly shown that it is an outcast.

125*****33 received in 2 days

Thank you very much for the fast delivery from Vienna to Astana in 2 days! But please “make” the tariff cheaper than 80€, a bit expensive for 2 pieces of paper)))

642*****43 received in 6 days

For the first time I contacted DHL to send documents. It was necessary to do this urgently, so of course I flew to them. I sent it on Friday before 16.00, so the parcel started traveling on Friday. Reviews were varied. I was worried until the very moment of receipt, because the route was very unique - the package flew in the absolutely opposite direction from what I needed, and saw all of Europe). But thank God it arrived, a day earlier than stated. Thanks to dhl for their promptness.

306*****32 received in 1 day

Yesterday at lunchtime the parcel was transferred to DHL - today the courier called in the morning and delivered the envelope. Fabulous!

108*****12 received in 6 days

I redirected and received the parcel on Malaya Sadovaya on the same day. If the customer does not indicate the delivery time when ordering, as was the case in my case, then the courier will have to wait all day. Therefore, it is better to either indicate the time or order delivery to the company’s office.

916*****00 received in 7 days

The parcel arrived a week earlier than expected, was tracked from the first day until delivery, DHL Express is perhaps the best Post!

DHL Express is one of the leaders in the field of international express delivery. Is structural unit holding Deutsche Post DHL, which is represented in more than 220 countries and territories around the world and is the most international company in the world.

DHL Express delivers correspondence and cargo both within the countries in which it has a presence and between different countries.

Please note that DHL Express is not a postal operator, so the procedures for delivering international cargo will differ significantly from the procedures of postal operators.

Also distinctive feature DHL Express means that the shipment is delivered to the addressee at the specified address by courier to the door.

Cargoes prohibited for shipment via DHL network:

• Alcoholic drinks
• Animals
• Antiques (breakable and/or fragile)
• Asbestos
• Precious metals in ingots
• Currency
• Firearms, including parts and ammunition
• Hazardous or flammable materials (as defined in the IATA Instructions)
• Human remains, including ashes
• Jewelry, precious metals, gems
• Narcotic drugs
• Property the transportation of which is prohibited by any law, regulation or statute of any federal, state or local government of any country from or through which transportation may occur.
• Counterfeit products

Restricted cargo for transportation:

• Antiques and works of art (insured and uninsured) with a value of more than 500,000 euros per item. (In the business justification, indicate the details of packaging that guarantees the product’s immobility during transportation). – Regardless of the cost, if the cargo is insured, customers are required to provide independent insurance in advance expert assessment cost.
• Excise stamps and outstanding postage stamps.
• Raw tobacco and tobacco products (cigarettes, cigars, cigarillos, smoking and pipe tobacco).
• Dangerous goods. (Coordination with the additional service department is required.)
• Furs, Ivory and products made from them.
• Parts, mechanisms firearms, accessories (sight, trigger, bolts and nuts).
• Electroshock equipment, stun guns, stun guns or other items capable of producing an electrical discharge with the intent to cause harm, injure or temporarily disable (directly or indirectly intended for these purposes). * Items that could potentially be used as weapons, but this is not their intended purpose ( kitchen knives), including decorative items(sabers, swords, etc.) are accepted for shipment without restrictions, but the sender must attach a certificate/certificate/passport (stamped) that this item is not a melee weapon.
• Wrist watch without precious metals, if the cost of one product is more than 5,000 euros, the cost of a batch is more than 75,000 euros. * If the estimated value does not exceed the specified limits, then the watches are accepted without restrictions.
• Payment documents in bearer form (activated SIM, credit and debit cards, which can be used by a third party, bearer checks, non-registered tickets for various events, lottery tickets, traveler's checks, prepaid telephone cards, vouchers, tokens that are equivalent Money, Money transfers).
• Toy, air pistols.

Since DHL Express is a freight carrier, there are size and weight restrictions. various conditions applications. You can learn more about weight and volume restrictions in the company’s recommendations on this issue (in Russian, format.pdf).