The itinerary receipt is an electronic ticket. What is an electronic ticket (e-ticket) and how to use it

Route receipt with number electronic ticket - this is confirmation that you have purchased an electronic ticket. After payment and registration of the air ticket, the itinerary receipt will be sent to your email address. It contains the electronic ticket number, full information about the flight route, form of payment. It is advisable to print it out and save it until the end of the trip.

We recommend that passengers print out the itinerary receipt and keep it until the end of the trip. The itinerary receipt contains information about the flight, payment method, and booking number (PNR). Sometimes an itinerary receipt is necessary when going through passport control on international flights.

1. Information about the ticket sales agency.
2. Information about the agency where the ticket was issued.
3. Ticket issue date.
4. Booking number in the Tickets.ru system - you can use it to check the status of the order on the Global Distribution System (GDS) website or call our Customer Care Service.
5. Airline booking number - booking numbers that the airline sees in its system. This number is used when online registration for your flight on the airline's website. The first two characters identify the airline.
6. Passenger's first and last name.
7. Identity document number.
8. Validating carrier is the airline on whose form the ticket was issued.
9. Electronic ticket number.
10. Marketing carrier is an airline that sells seats on the operating carrier's flight based on an agreement on the general use of the aircraft.
11. Operating carrier is the airline that operates the flight on this route.
12. Flight number.
13. Booking class code.
14. Date and time of flight departure and arrival.
15. Names and codes of departure/arrival points for each flight.
16. Flight duration for this flight.
17. Model of the aircraft that carries out the flight. The airline reserves the right to change the aircraft.
18. Free baggage allowance (if provided).
19. Booking status code.
20. Order payment form.
21. The fare set by the airline.
22. Airport and airline taxes.
23. Full ticket price displayed in the Global Distribution System (GDS).
24. The equivalent of the fare in the currency of the country where the ticket sales agency is located.
25. Service fee or agency discount.
26. Total ticket price displayed in national currency.

Please check the correctness of the passenger's details and the availability of information in the fields "Booking number", "Airline booking numbers" and "Ticket number".

If the information in these fields is incorrect or missing, please be sure to contact our Customer Care Team.

Route receipt electronic ticket– this is a document confirming the purchase of an electronic ticket. This is not an electronic ticket, but a kind of reminder for the passenger about his flight, time and places of departure and arrival. How to obtain an itinerary receipt, in what cases and why it is needed, we will describe below.

What is an electronic ticket itinerary receipt?

So, you purchased an e-ticket and paid for it. Immediately after paying for your ticket online, the airline should send you an email e-ticket itinerary receipt(sometimes called a “route receipt” or “route receipt”; these are all identical names for the same document). IN English version this document called "itinerary receipt".

The route receipt must contain the following information:

• Passenger's full name.
• Route data.
• Payment information.
• Other information.

That is, using this document you can always verify all the data about the intended flight.

Why and when do you need an e-ticket itinerary receipt?

By general rule, it is not at all necessary to have an itinerary receipt with you during the trip. But let's look at situations where it might really be needed.
An itinerary receipt may be asked upon entering the airport as confirmation that you are indeed departing soon.

If you are flying abroad, it is better to have your itinerary receipt with you, as it will confirm that you are following the route and have a return ticket; you are not going to stay in this country for long.
In addition, the itinerary receipt of the electronic ticket can be a “confirmation basis” for obtaining a visa, in particular at the embassy.

For example, in many foreign countries there is a certain gradation of visas, depending on the length of stay in the country. If you show an itinerary receipt that contains information about the return flight (that is, confirm that you have purchased a return ticket), then at the airport you will be issued the appropriate visa.

In addition, the itinerary receipt can serve as confirmation of your flight when submitting reporting documents to the accounting department at your enterprise. Attach your boarding pass, fill out the required report form and wait for payments. But here you need to take into account a nuance: your itinerary receipt may be on foreign language(if you are flying from another country and booked your ticket there). In this case, your organization may require a certified translation of the document to pay for the flights.

The main advantage of an itinerary receipt is that even if you lose it, you can always print a new one from your mailbox. If you still don’t have the opportunity to print your receipt again, then don’t worry - information that you bought an e-ticket is in the airline’s database, so upon presentation of your passport you will be given a boarding pass.

What does an e-ticket itinerary receipt look like?

The itinerary receipt is usually printed on an A4 sheet and contains the following columns:

• Number of ticket.
• Booking code.
• Passenger's full name.
• Flight number, airline name, baggage information.
• Departure data.
• Place of arrival.

Using an itinerary receipt, you can even reserve a specific seat on the plane, and when you check in for your flight, you will be given a boarding pass for that exact seat.

To do this, you need to go to the airline’s website and, after entering all the necessary data, select a seat. Typically, airlines provide a limited number of seats to choose from for online booking; For some places you will have to pay extra.

The very last part of the electronic ticket itinerary receipt is information about the payment made for the ticket. As a rule, these lines indicate data on the tariff, taxes and various fees.
Let's explain a little what is what.

Rate– this is the full cost of the electronic air ticket. Based on this cost, fines or fees will be paid when returning/exchanging a ticket.

Dachshund– various airport or airline taxes and fees. An example of a tax is a fuel surcharge. Part of the fees can be refunded if the ticket is returned; but most of them are fixed amounts that are not refundable.

Fees- These are the amounts that the airline can charge for various additional services.

Mistakes from which no one is immune

When preparing absolutely any document, errors are possible. The itinerary receipt is no exception.

So, if you entered your full name incorrectly (not in accordance with your passport), what to do and what are the consequences?

First, try not to panic. As a rule, problems do not arise on domestic flights. Even if you entered your last name incorrectly, when you check it with your passport, you will still be given a boarding pass.

The situation is different if you bought an electronic ticket for an international flight. In this case, you must contact the airline or agency where you purchased the ticket and inform them of the error. Otherwise, due to discrepancies between the data and your identification document, you may not be allowed to board the flight.

And further! Let's not confuse two different documents: an itinerary receipt is not an electronic ticket; this is just a document confirming the purchase of a ticket online and containing information about the flight.
The itinerary receipt is sent to your email address, and you can print it out at any time, and the electronic ticket is stored in the airline’s database and you are given a boarding pass upon check-in for your flight. That is, you will not get on board the plane with just an itinerary receipt!

Even though it is not necessary to carry an itinerary receipt with you, it may still be required at the airport. Moreover, in the event of a failure in the air carrier’s system or other problems when checking in for a flight, it is the itinerary receipt that will be the document confirming the fact that you purchased an electronic ticket. So don’t be lazy and print it out before your trip.

How to indicate your last name and first name when booking an air ticket?

When booking an air ticket on a Russian, foreign or national passport, you must indicate the data as they are written in the document, which will be presented to the passport and customs control officer at the departure airport.

How to enter data on a child's birth certificate?

Data on the child’s birth certificate must be entered as follows: Roman symbols are entered in capital letters in Latin, then capital letters in Cyrillic and numbers without spaces and dashes are entered. For example, IVPF123456.

What is an electronic ticket?

As a result of purchasing on the website, you receive an electronic ticket. An electronic air ticket is an airline ticket new form, which replaced the paper form. An electronic ticket, just like a regular ticket, is a document certifying the air carriage agreement between the passenger and the airline.

The process of booking an air ticket itself has not changed, but if previously all information about the flight was displayed on a paper form, now it is stored in the airline’s electronic ticket database. Electronic tickets can be purchased both online and at sales offices.

What is an electronic ticket itinerary receipt?

Confirmation of the purchase of an electronic ticket is the itinerary receipt. When purchasing a ticket via the Internet, an itinerary receipt in in electronic format the passenger receives it to his email address. If you purchase an electronic ticket at a sales office, the cashier is required to give the passenger a printed itinerary receipt. The itinerary receipt contains all the details of your flight: route, flight number, date and time of departure, information about passengers.

What are the differences between an e-ticket?

An electronic ticket has a number of advantages:

• You can buy an electronic ticket online via the Internet, instantly paying with a bank card. At the same time, the passenger can independently select a suitable flight, compare the tariffs of various airlines, and familiarize themselves with the conditions of their application.
• You can buy an electronic ticket for your friends or family from anywhere locality with Internet access and simply tell them which flight they need to get to the airport for check-in.
• If a paper ticket is lost or damaged, you must obtain a duplicate. An electronic ticket cannot be lost, stolen, or forgotten, since it is stored in the airline’s database in the form of an electronic record.

How does check-in at the airport using an electronic ticket take place?

An electronic record of your electronic ticket is transmitted by the airline to the airport of departure of the flight. Therefore, when checking in at the airport, the passenger only needs to present the identification document specified when booking, and the registrar will find your details in the list of passengers for the flight. It is not necessary to have your e-ticket itinerary receipt with you at the time of check-in for your flight, but we recommend taking it with you. It contains all the information about your flight.

When is an itinerary receipt needed?

You may need an itinerary receipt in following cases:

• at the airport of departure to security representatives;
• upon arrival to another state as confirmation of a return flight migration services;
• for a report on a business trip to the accounting department of an enterprise;
• You can view all the information about your flight in your itinerary receipt at any time.

What documents can be used to issue an air ticket?

Passenger identification documents for air travel:

• General passport;
• General international passport;
• Diplomatic passport;
• Service passport;
• Seaman's passport (identity card);
• Birth certificate for persons under 14 years of age;
• Certificate of a deputy of the Federation Council or a deputy of the State Duma Federal Assembly;
• Identity card of a Russian military personnel (officers, warrant officers, midshipmen);
• Military ID for soldiers, sailors, sergeants and foremen, on military service by conscription/contract;
• Certificate of release from places of imprisonment - for persons released from places of imprisonment;
• An identity card issued to a convicted person who has received permission for long-term or short-term travel outside the prison;
• A temporary identity card issued to a citizen of the Russian Federation at the police department in case of loss/replacement of a passport;
• National passport;
• Resident card.

It is the passenger's responsibility to ensure proper paperwork and compliance with all laws, regulations, rules and regulations. government agencies the country from or to (through) the territory of which transportation is carried out, related to the implementation of passport, customs, currency, sanitary, quarantine and other formalities.

The airline has the right not to allow a passenger to fly if the documents are not properly completed.

What documents confirm the flight?

After successful payment, you will receive the following documents to your email address specified during booking:

• Route - electronic ticket receipt;
• Receipt for paid fees;
• Payment transaction statement confirming the withdrawal of money from your bank card (in case of online payment);

If you pay for your air ticket through the Euroset, Svyaznoy, or Qiwi payment systems, keep your receipt.

These documents confirm the purchase of the air ticket.

When you check in for your flight at the airport, you will receive a boarding pass, which confirms your flight on the purchased ticket. A duplicate boarding pass will not be issued, so please keep your boarding pass!

To report for a business trip to the accounting department, you must provide an itinerary receipt for an electronic ticket, a receipt for the paid service fee and a boarding pass. If your boarding pass is lost, you must contact the airline for a certificate confirming your flight.

You can find out how to obtain a certificate on our website in the section: “Certificates for Passengers”.

What time is indicated when purchasing a ticket and on the ticket itself?

When purchasing a ticket it is always indicated local time at the point of departure and at the point of arrival of the flight.

Is it safe to pay for a ticket on the website?

Payment by bank cards is made by redirecting the client to the system website electronic payments LLC "International Processing Systems". In the system, data transmission security is ensured using the SecureSocketsLayer (SSL) protocol. Further transfer of information is carried out through closed banking networks with highest degree protection and passed PCI DSS audit. Collection and processing of received confidential client data (card details, registration data, etc.) is carried out in a processing center that has a PCI DSS certificate.

Can I pay for my order with all cards?

You can pay for your order with cards such as Maestro, Visa, MasterCard, JCB and MIR. Please note that many bank cards Both Russian and foreign banks do not support the 3D-Secure protection system. To avoid cases of fraud, the payment system on our website requires the activation of this security system. To solve this problem, you can contact your bank, many banks connect this protection system at the request of the client, or use a card from another bank that already has this protection system connected.

The ticket price is indicated in rubles, but I have a card in a different currency. At what rate will the ticket be paid?

How to check a reservation if the ticket was not purchased on the official website of the Airline?

In accordance with IATA (International Air Transport Association) resolution from June 01, 2008 IATA member airlines issue only e-tickets .

to his regular customers We would like to clarify that this information means the following:

1. You should be prepared for the fact that when purchasing an air ticket, you will not be given a traditional paper air ticket form. You will receive a printout at ordinary leaf A4 format (itinerary receipt, Itinerary Receipt).

2. In principle, to check in for a flight, you do not need an itinerary receipt. It is given to you more for reassurance than for the procedure. You can check in simply by presenting your passport at the check-in counter for the desired flight. That is why it is said that this ticket cannot be lost.

ELECTRONIC TICKET - VIRTUAL DOCUMENT, REAL ADVANTAGES

1. What is the difference between an electronic ticket and a regular paper ticket?
The main difference between an electronic ticket is that your flight details are not printed on a paper form, but stored in computer system airlines.

2. What are the advantages of e-ticket?
- An electronic ticket cannot be lost or stolen.
- In case of non-cash payment for a ticket, there is no need to come or send a courier to our office - we will send it to you by fax or e-mail route receipt.
- The procedure for reissuing a ticket in case of changes in the departure date and flights is significantly simplified - if the conditions of the fare you paid do not imply penalties, you can reissue the ticket by phone.
- You can buy a ticket for a person who is in another city - no need to forward the ticket or issue a PTA (prepaid air ticket).
- Checking in for a flight with an electronic ticket is faster. You can also check in for your flight yourself using special counters.

3. What is an Itinerary Receipt?
The itinerary receipt serves as confirmation of payment and registration of your e-ticket and contains the following information:

• information about the passenger (for domestic transportation - last name, first name, patronymic, name, series and number of the identity document; for international transportation - last name, other information in accordance with international standards);
• name and (or) code of the carrier;
• flight number;
• flight departure date;
• flight departure time;
• name and (or) codes of airports/points of departure and destination for each flight;
• rate;
• tariff equivalent (if applicable);
• total cost of transportation;
• form of payment;
• fees (if applicable);
• name and (or) booking class code;
• booking status code;
• date of registration;
• name of the agency/carrier that issued the ticket;
• free baggage allowance (at discretion);
• unique electronic ticket number.

4. What to do if the itinerary receipt is lost?
It's OK. Call us and we will send you a new copy.

5. What do I need to present to check in at the airport?
Your passport. It is not necessary to present an itinerary receipt. However, we ask you to keep it until the end of your trip, as you may need it when going through passport control at your destination.

6. Is it possible to issue a paper ticket instead of an electronic one?
It is possible, but airlines charge additional fees for issuing a paper ticket instead of an electronic one (applies only to air travel within the CIS).

In accordance with paragraph 2 of Order N117 of May 18, 2010. Ministry of Transport Russian Federation"ON AMENDING THE ORDER OF THE MINISTRY OF TRANSPORT OF THE RUSSIAN FEDERATION OF NOVEMBER 8, 2006 N 134":
"Itinerary/receipt (extract from automated information system registration air transport) is a document of strict accountability."
Those. is a reporting document for the accounting department on the expenses incurred.

TO HELP AN ACCOUNTANT

1. Electronic ticket form
According to paragraph 2 of Order N117 of May 18, 2010. Ministry of Transport of the Russian Federation "ON AMENDMENTS TO THE ORDER OF THE MINISTRY OF TRANSPORT OF THE RUSSIAN FEDERATION OF NOVEMBER 8, 2006 N 134":
"To establish that the route/receipt of the electronic passenger ticket and baggage receipt (extract from the automated information system for registration of air transportation) is a document of strict accountability and is used for implementation by organizations and individual entrepreneurs cash payments and (or) payments using payment cards without the use of cash register equipment."
Thus, the printed itinerary receipt is a form strict reporting and an electronic passenger ticket.

2. Explanation of the Invoice

“... when an air transport company provides services for the transportation of passengers issued with air tickets, invoices are not issued. Also, the air transport company does not issue invoices in the case of selling tickets to the public (including legal entities for its employees) through other organizations (agencies) with which it has agency agreements. Tax legislation does not provide for the issuance of invoices by an air transport company when selling air tickets to the public (legal entities for their employees), including through agencies (organizations) with which the air transport company has agency agreements. Therefore, the agency (intermediary) does not have the right to issue invoices when selling tickets to the public.”

3. How to register an electronic ticket?
Option 1. Submit VAT refund.
According to Letter of the Federal Tax Service for Moscow No. 19-11/603 dated January 10, 2008:
“...the basis for deducting tax amounts paid for travel services to the place business trip and back, including services for the use of bedding on trains, when accountable persons purchase travel documents (tickets) for cash to the place of business travel and back (the points of departure and destination of which are located on the territory of the Russian Federation), is the amount of tax allocated in the travel document (ticket) on a separate line.”
Thus, if VAT is highlighted on a separate line in the itinerary/receipt, then presentation of the itinerary/receipt, boarding pass and payment order is necessary and sufficient for VAT reimbursement.

Option 2. Reduce the tax base. (What to do if VAT is not allocated?)
According to Letter of the Federal Tax Service for Moscow No. 19-11/603 dated January 10, 2008:
“If the settlement documents do not contain a reference to the VAT amounts presented to the taxpayer, the entire amount indicated in these documents is included in the expenses taken into account when calculating income tax.
Consequently, if in tickets confirming the cost of travel of an employee from a business trip to the place permanent job, there are no instructions to present the taxpayer with the amount of VAT for payment, then these expenses are based on paragraphs. 12 clause 1 art. 264 of the Tax Code of the Russian Federation in full relate to other expenses associated with production and (or) sales.”
Thus, if VAT is not highlighted as a separate line on the itinerary/receipt, then presentation of the itinerary/receipt, boarding pass and payment order is necessary and sufficient to attribute the full amount to other expenses associated with production and (or) sales.