What is an outsourcing company in simple words? What is outsourcing and why is it needed?

Outsourcing (from the English outsourcing: (outer-source-using) use of an external source and/or resource) is the transfer by an organization, on the basis of a contract, of certain types or functions of production business activity to another company operating in desired area.

This is the definition of outsourcing as Wikipedia offers it to us. Nowadays you can find a lot on the Internet different definitions the term "outsourcing".

In simple words, outsourcing is borrowing resources from outside. Outsourcing is now quite a common phenomenon and many companies and organizations actively use it.

The use of outsourcing is justified by the fact that every company needs all areas of its activities to be serviced with the highest possible quality. However, not every company can afford to keep highly specialized specialists on permanent staff, since their work is usually paid quite highly. Therefore, it is much more profitable to cooperate on the basis of a contract with various organizations that will perform a certain range of tasks required by your company.

History of outsourcing

If we talk about Russia, the first outsourcing companies here were security companies. With their help, many organizations were able to carry out reliable protection your business, but do not spend a lot of money on maintaining security guards as permanent employees. Then marketing appeared in the “world” of Russian outsourcing and began to develop rapidly. This is due to the fact that there are not so many truly professional marketers, so it is more profitable to seek help from a specialized company than to find and employ a highly paid specialist.

When the Internet “boom” occurred in Russia at the end of the 1990s, outsourcing companies began to actively appear, providing hosting, as well as work on promoting and improving websites.

Already in 1997, more than 50% production organizations outsourced one or more of their business processes (according to the American Management Association).

Types of outsourcing

Outsourcing is conventionally divided into the following types:
1. Production (industrial) outsourcing. This type of outsourcing involves transferring certain production tasks to outside companies. For example, advertising companies outsource the printing of advertising booklets, that is, the outsourcer here is a printing house. Good example The use of production outsourcing is demonstrated by IKEA, which has absolutely no production facilities in its arsenal, while remaining one of the most highly profitable organizations.

2. IT outsourcing. This is the delegation of responsibilities to perform those tasks related to programming, equipment maintenance, development software, hosting support and more.

3. Business process outsourcing. This is a type of outsourcing that involves transferring to an outsourcer to perform a business process. Most often, responsibilities for advertising, marketing, logistics, accounting. Only those business processes that are not core for the company are outsourced.

4. Outsourcing knowledge management. This is the youngest type of outsourcing, and so far it is found only in the USA. Knowledge management outsourcing is associated with those activities that involve in-depth analysis and specific processing of processes that significantly influence management decision-making.

Benefits of outsourcing

1) by outsourcing certain non-core activities, the company can pay more attention to the core business functions that bring greatest number income;

2) outsourcing eliminates problems with finding and training personnel, since specialists are provided by the outsourcer itself; also excluded possible problems unexpected dismissal of employees, provision of sick leave, vacations, etc.;

3) increases the flexibility of the enterprise in case crisis situation On the market;

4) the company gets the opportunity to use high quality services or equipment;

5) the need to search for and purchase equipment or components is eliminated, since this is the concern of the outsourcer.

Disadvantages of outsourcing

It would be more correct to talk not about the shortcomings, but about the risks of outsourcing. The following situations may not occur, however, every company using outsourcing needs to consider possible risks.

1) being too “carried away” by outsourcing, a company can transfer too many areas of its activity to third parties, thereby depriving itself of many opportunities;

2) the company may face a lack of effective management;

3) there is a risk associated with taxes;

4) the risk of losing confidential internal information.

How global companies use outsourcing

About 60% of all companies that outsourced part of their activities initially did so for cost reasons. But many leading companies in the world have found significant benefits for themselves in outsourcing, and by their example they show how with its help you can achieve your main goals.

Many emerging markets often face a shortage of skilled and talented workers. Company Texas Instruments opened in India Research Center, which has become a real salvation for many developing companies, providing them with talented and competent employees.

American company Hasbro, a toy manufacturer, was able to overcome the “color crisis” that affected many toy manufacturers in 2007. Hasbro treats its contractors as strategic partners, despite the fact that many companies try to stay aloof from their partners and keep them out of their business.

Pharmaceutical company AstraZeneca captured the Chinese market and became one of the largest in its field thanks to the investments it made in many areas - from production to sales. Also contributed to a significant rise collaboration with many universities and organizations.

Despite the possible risks, the world-famous company Procter & Gamble nevertheless transferred some areas of its activities to other countries. After this, the company's productivity showed a significant rise, increasing by 60%. More than 400 types of products were developed outside the company, which began to generate 10 billion more income for Procter & Gamble.

Updated 04/01/2014. The article is relevant for the entire 2014.
Today, people have come to understand that the narrower a person’s specialization, the more competent he is in it. The professionalism of such a person is beyond doubt. But, often, for medium and small enterprises, keeping such a person on staff is an exorbitant burden. They simply cannot pay for it. This is where the concept of “outsourcing” comes into force. What is it?

Outsourcing is the transfer by an organization of some production functions or business processes for maintenance third party company, which specializes in the desired area. But, in contrast to support that is one-time or episodic in nature (came, did, left), functions for professional support of the performance of individual systems are transferred to Outsourcing on the basis of a permanent contract (for a period of 1 year).

What are the types of outsourcing?

It is traditional to highlight the following areas:

• - in most cases this is programming; website development; software development and maintenance; equipment maintenance (peripheral setup: printers, mice, scanners). This may also apply to the development of fairly large and complex computing systems, as is the case with data centers.
• Production outsourcing— transfer of some production functions to third-party manufacturers. For example, advertising agencies using printing houses and their printing facilities, or wine houses who purchase wines and bottle them under their own brands.
• Business process outsourcing— transfer to the executing organization of a separate business process (or several), which is not the main one. For example, accounting, personnel management, advertising, logistics, marketing.
• Knowledge management outsourcing— management of those types of processes that require a more in-depth study or serious analytical processing of large amounts of data, creation and management of knowledge bases (KB), which will subsequently be used to support decision making. This type of outsourcing is just beginning to gain popularity in the United States.

Let's take a closer look at one of the areas, namely the IT industry.
Here, outsourcing means transferring services to a third party company information systems.
Generally speaking, to run a successful business today it is not at all necessary to perform all the functions of the company with the help of your own staff, because you can shift the management of these processes to the shoulders of a specialized organization. A company that takes on “other people’s” functions is called an outsourcing company, or an outsourcer.

The most widespread in practice is subscription service for computers. Thus, the customer is offered a full package of services, allowing him not to hire a system administrator.
The complex usually includes the following types of services:

• configuration and hardware of the equipment;
• software configuration and updating;
• protecting the network from unauthorized access from the outside;
• antivirus protection;
• timely repair and replacement of supported equipment;
• backup of information (backup);
• consulting and training of personnel.

Among the related services, we can note the gasket local networks, IP telephony and PBX setup, IT audit and consulting. That is why this type outsourcing often takes the form of servicing the entire complex of information systems of the client enterprise.

Data processing centers (DPC)

Today, even small and medium-sized companies are increasingly faced with the need for large calculations. Our own capacities are not enough and here data centers and Data Processing Centers come to the rescue. This saves the company from raising financing, solving energy supply problems, purchasing server equipment and ensuring security. Data centers also periodically require modernization. This is simply not profitable for small companies. It is easier and cheaper to enter into an SLA agreement with a commercial data center and receive data processing services as a service.

History of appearance in Russia

At the origins of outsourcing in Russian Federation private security companies have emerged, which have allowed hundreds of enterprises to protect their business, no matter how small or large, in a better and more professional manner, without having to maintain several full-time security guards. At first everything was organized at a low level. But gradually the niche developed, and that’s all higher value purchased marketing. At that time, there was simply a catastrophic shortage of marketing specialists, which created fertile ground for the emergence and establishment of specialized advertising agencies that were capable of managing complex projects.

Following advertising agencies, PR agencies and some research companies have also stepped up.
And in the now distant 1998, the Runet boom began. It was he who led to the emergence of not only thousands of websites, but also a gigantic market for services for their creation and promotion. For many people, this was an amazing opportunity, as a result of which 3 hosting companies appeared (like three pillars): masterhost, RTKomm.ru and Utransit (formerly Valuehost). According to independent research by RUnet, these three companies today account for more than 65% of Russian websites.

Now you know what outsourcing is, what types of outsourcing there are, its history and formation.

Many businesses to save on time economic crisis, are forced to reduce staff, so they have to transfer some functions to incoming specialists. In this regard, companies are opening everywhere that provide businessmen with such a service. What is an outsourcing company? in simple words we will try to tell you in this article.

What is outsourcing?

Let's take a closer look, what is personnel outsourcing? The word "outsourcing" is translated from in English, as an “external source”. The process itself consists of transferring the performance of some minor functions to third-party performers. In order to save money, one company can transfer a number of functions to another. Most often, services are single in nature or provided sporadically over a certain period of time.

The outsourcing company provides clients with professional support, ensuring uninterrupted operation of infrastructure facilities or individual systems on the basis of a cooperation agreement. That is, personnel outsourcing is a long-term business relationship between the contractor and the customer, secured by contractual agreements. Any services provided by external contractors should not be classified in this area. Outsourcing is the transfer of non-core activities, which, in fact, the company can perform on its own, to third-party specialists long time. That is, the customer uses the services structural unit, which remains legally independent from its organization.

The popularity of outsourcing services is growing rapidly, but the market is not yet oversaturated, so novice entrepreneurs who decide to try their hand at this area can easily find their niche here. Oddly enough, the greatest demand for such services is observed during a crisis. Exactly this best time in order to build a successful outsourcing business.

Types of outsourcing

1. Accounting. This is the most the best option, . The most common options for cooperation are record keeping, reporting, creation of primary documents;
2. IT outsourcing. The services offered in this area relate to hardware or software maintenance. This could be repairing printers, computers, or developing special computer programs. Recently, IT outsourcing has become widespread. If you can’t decide, pay attention to this promising area of ​​activity;
3. Legal support. This service is most often used by small and medium-sized enterprises, which find it expensive to have their own lawyer on staff. Outsourcing can also include business registration, liquidation of enterprises or their reorganization;
4. Financial consultations. During a crisis, many businessmen cannot manage their capital and make a profit. Therefore, they turn to experienced financiers for help. For a reasonable fee, professionals will tell you how to choose the most profitable investment projects and minimize the risks of loss of funds;
5. If you know, you can safely open outsourcing company and advise aspiring entrepreneurs on these issues. The services of such specialists are often used by private individuals who cannot decide. Such consultations bring good additional profit to outsourcing companies;
6. Selection and personnel management in small business. This service is most relevant for large enterprises where there is a high staff turnover. Traditional methods of recruiting and assessing personnel are too time-consuming and cost-intensive, so many businessmen turn to recruiting agencies that use new personnel search techniques for help. The outsourcing company’s specialists will calculate the tax burden, select employees, and also provide useful tips, how to manage personnel to achieve high productivity. It should be noted that recruitment agencies are not responsible for the quality of work of employees.

Basic methods of personnel search:

• Placing recruitment advertisements in the media;
• Advertisements on the Internet;
• Cooperation with government centers employment;
• Searching for personnel at job fairs;
• Attracting specialists through employment centers at universities;
• Announcements in public transport;
• Targeted training in training centers;
• Advertising on external media(light boards, billboards, etc.).

Firms that order staff rental services have the opportunity to significantly reduce staffing costs own employees. In some areas, budding entrepreneurs can work alone, but sometimes they need help. In this case, it is more profitable to enter into a contract for the rental of working personnel with an outsourcing company than to hire employees and pay them monthly wages.

Advantages and disadvantages of business

Let's look at the main advantages of outsourcing:

• Since a businessman outsources some of the secondary functions, he gets the opportunity to concentrate on solving the main problems in the enterprise’s activities. In addition, resources that were used to perform these functions are freed. They can be redistributed and used for business development;
• Most often, outsourcing services are much cheaper than maintaining qualified specialists on staff. Thanks to this, organizations can reduce costs without compromising the quality of services or goods;
• Access to new technologies;
• Possibility of occasional use of specialist services;
• Transfer of responsibility for performing certain functions.

Flaws:

• For large organizations, outsourcing certain functions is most often impractical, since in some cases this leads to the leakage of secret information, as well as a decrease in efficiency in solving important issues. Loss of confidentiality can significantly reduce the competitiveness of a business and lead to bankruptcy;
• Psychological factor. Many entrepreneurs refuse to trust third-party specialists with internal information;
• Excessive enthusiasm for outsourcing can lead to complete dependence on external contractors.

Company registration

Before opening an outsourcing company and completing all the documents, you need to carefully analyze the market. Nowadays, accounting, legal support, marketing and IT are most often outsourced. When analyzing the market, pay attention Special attention level of competition. If there are several operating in your region large companies to provide staff for rent, it is better to abandon this idea and choose another line of activity.

So, you have drawn up a business plan for an outsourcing company and are ready to get to work. The first thing you need to do is officially register your business. It is better to register an outsourcing company as an LLC. Of course, in this case you will not be able to receive any benefits when paying taxes, but this organizational and legal form allows you to enter into agreements with other organizations. In addition, you need to open a bank account, as well as register with an insurance and insurance company. Pension Fund. Your own outsourcing company is the easiest and most affordable option for aspiring entrepreneurs who are looking for...

Recruitment

Experienced businessmen use modern methods recruiting personnel to work in an outsourcing company. This is very important point, which needs special attention.

Typically, employees are required to meet the following requirements:

• Relevant education;
• Competence;
• Experience;
• Communication skills;
• Responsibility.

In your work you need to use the most effective methods personnel selection, since the reputation of your company and, accordingly, its profitability largely depends on this. For full-fledged work at the start, you will need about 10 qualified employees.

Before opening a recruitment agency, you need to study the basic tools for selecting employees. If you have no experience in this field, hire experienced specialist, which will help you understand this difficult matter.

The responsibilities of the recruiting manager include:

• Labor market research;
• Operational search for specialists;
• Development of new methods of personnel selection;
• Creation effective system labor motivation;
• Professional adaptation of new specialists;
• Personnel training;
• Advisory services;
• Preparation of reports.

Financial investments

An outsourcing company as a business is a profitable and quite promising business that does not require significant financial investments. To start, you will need 300–350 thousand rubles. This money will be spent on renting premises, paperwork, purchasing office equipment, advertising and employee salaries. If you don't have one starting capital, you can ask, or find investors who will finance your enterprise.

Initial investment:

• Office rent – ​​about 70 thousand rubles;
• Equipment – ​​about 100 thousand rubles;
• Consumables – 20 thousand rubles;
• Salary – 100 thousand rubles;
• Advertising – 20 thousand rubles.

It is worth noting that 220 thousand rubles are monthly expenses. You can't expect instant profits in this business. To reach good income, you need to first develop a client base. When customers are convinced high quality your services, profits will begin to grow. According to experts, the profitability of this business is 35–40%. Average monthly income small company, which provides outsourcing of working personnel, amounts to 300–700 thousand rubles. If you can attract regular customers, the business will generate a decent, stable income.

conclusions

The importance of leasing personnel services in our country is greatly underestimated. But the situation is gradually improving, so entrepreneurs who want to start activities in this area can easily adapt to the market. In a few years, the level of competition will increase significantly. If you are attracted to this line of activity, hurry up to take your place in this promising and quite profitable area activities.

For domestic businessmen, outsourcing is a new concept, but despite this, many enterprises actively use this service. Transferring non-core activities to third-party specialists is much more expensive, but the work is performed at a high quality level. Such a business can generate good and stable income. In the previous publication we told you. You will learn how to open an outsourcing company in this article.

What is outsourcing?

Many people ask the question: What is an outsourcing company in simple words? Everyone knows that it is impossible to become a professional in all industries, so each organization has its own narrow direction activities. In order to pay more attention to the development of the enterprise, many entrepreneurs shift additional, important functions to other companies that specialize in a certain field of activity. This useful mutual assistance is called outsourcing.

Previously, this service was used to calculate salaries for management at some enterprises. This made it possible to avoid publicity of information. Today, businessmen who are trying to optimize their expenses are happy to use the services of leasing personnel. Third-party specialists are engaged tax reporting, visit banks and even have access to some confidential information.

It is worth noting that in Western countries Personnel outsourcing is a fairly popular service. Some companies outsource almost 80% of non-essential functions. In our country, the outsourcing business is at the stage of development, but despite this, 30–40% of entrepreneurs are already actively using this service.

Types of services

Before drawing up a business plan for an outsourcing company, you must first decide on the type of its activity.

Among the most common services, the following should be highlighted:

1. Accountant services;
2. Tax reporting;
3. Advertising activity;
4. Employee management;
5. Office printing;
6. Cleaning;
7. Website creation and promotion.

Experts recommend choosing niches that have not yet been filled, which include:

• Development of corporate publications;
• Sales department management;
• Logistics services.

This list is unlimited by law. If an entrepreneur has found a highly specialized type of activity in his region that is in great demand, he can safely occupy this niche.

Registration of activities

Before opening a recruitment agency, you should legalize your business. If several co-founders will be involved in the business, an LLC should be opened. One owner can register an individual entrepreneur. This type of activity is not licensed, so you will not have to obtain any additional permits.

To build a business on staff rental you will need approximately 400 thousand rubles.

This amount includes the following expenses:

1. Office rent – ​​70 thousand rubles;
2. Purchase of furniture – 100 thousand rubles;
3. Business registration 10 thousand rubles;
4. Advertising – 20 thousand rubles;
5. Computer equipment – ​​100 thousand rubles;
6. Salary – 100 thousand rubles.

At the start, you will not make a solid profit. You must first establish yourself in the market and gain regular customers. If you use correct methods personnel selection and will be able to establish yourself with the best side, after 2–3 years of operation, business profitability will reach 40%.

Staff

They are subject to the following requirements:

• Competence;
• Experience;
• Communication skills;
• Ability to communicate with clients.

Over time, as your business begins to flourish, you can hire a professional to handle employee selection. The responsibilities of the recruiting manager include interviewing the applicant, checking him professional qualities, registration for work.

At first, 5–10 people are enough for full-fledged work.

Basic methods of personnel selection

The main task that every new entrepreneur faces is finding employees. For this they use various methods selection and assessment of personnel. Let's look at some of them:

1. Advertisements in business newspapers and magazines;
2. State employment centers. This is one of the most common methods of personnel selection. The center offers employers several interesting programs. For example, a company can accept an employee for an internship, and after he is enrolled in permanent job, the employment center pays him a salary for a year.
3. Recruitment agencies. Nowadays, the services of recruiting agencies are very popular. They charge 2-3 months of an employee's salary for their work. Some organizations work on a prepayment basis;
4. Advertisements in print media. By analyzing data in the media, you can find not only workers intermediate qualification, and also employees at leadership positions. It is not practical to use such recruitment techniques to find highly qualified specialists, since they usually do not read such publications;
5. View resume. Specialists post their resumes on employment sites. If you decide to hire staff, you can use this information to select employees for your organization;
6. Advertisements on the Internet. To find specialists to work in an outsourcing company, you can post vacancy announcements on specialized websites on the Internet. To prevent competitors from finding out about your plans, you don’t have to disclose the company name. For feedback just indicate the address Email. Such traditional methods personnel searches usually give good results;
7. Sending commercial proposals to various organizations;
8. Own internet site.

An important source of advertising can be your first clients who rented workers from your company and were satisfied with the level of service provided. Positive reviews customers will help you create an impeccable reputation and, accordingly, increase the profitability of the enterprise.

The main task facing budding entrepreneurs is to tell their potential clients about what benefits they can get by using their services.

Features of personnel management

Many businessmen outsource everything accounting calculations and personnel document flow. This is quite labor-intensive work. Outsourcing organizations also offer motivational and appraisal projects, as well as human resource management for small businesses. Here they use a different approach to work, so this activity is considered a separate species business.


Video on the topic Video on the topic

Before choosing an outsourcing company, you should decide what you want to get from such cooperation. If you want to get rid of routine and save your time, but leave all strategic aspects within the company, you should choose HR document management outsourcing. Another goal is staff training, competent independent assessment, and a motivation system. In this case, you should contact outsourcing companies that conduct seminars, trainings and other events.


Many business managers who do not know how to manage personnel spend too much time dealing with various organizational issues. If you entrust this matter to a professional, you can calmly deal with solving major problems and developing new business development strategies. Experienced entrepreneurs know what benefits can be obtained by transferring secondary functions of the company to third-party specialists, and therefore actively use such a service.

conclusions

In any business, there is no absolute guarantee that it will be profitable and profitable. If you correctly analyze your actions and take a responsible approach to your work, outsourcing your workforce can bring in good income. Competition in this area is low, so you can safely enter this business.

With the transition to a market economy, many foreign terms such as outsourcing have appeared in our everyday life. If you say what is outsourcing in simple words, then this is the transfer of certain business processes to an external company that has a narrow specialization in a certain area.

Outsourcing concept

In Russia, outsourcing has received active development in the last few years. No wonder. In an effort to develop, many companies are looking for hidden reserves; outsourcing provides an opportunity to reveal them.

At the first stage, firms transferred certain works in the field of servicing the main production, to other companies. Transport, legal, and security companies stood out clearly and offered their services on an ongoing basis.

For example, one cannot argue that a professional security guard is better than an ordinary security guard without qualifications. If a company needs the services of a security guard, it is easier and cheaper for it to contact a special company than to hire a person, provide him with ammunition and be responsible for his health. This is classic outsourcing.

One of its features is not a one-time provision of services, but cooperation on an ongoing basis for a long time - more than 1 year.

Outsourcing companies: what is it?

Demand for a certain service entails an increase in offers from performers. Using the experience of leading companies, large, medium, and small businesses increasingly began to transfer some of their business processes to external performers. This contributed to the development of outsourcing companies.

Outsourcing company is an organization that offers its services to perform work in various fields business.

Outsourcing companies were born like mushrooms and now it is not at all difficult to find specialists of any profile who can be attracted to perform various works at the enterprise. If previously these companies were transferred to work in the service sector or some administrative functions, now they are confidently trusted with financial transactions, business planning and even production.

A striking example of this is the worldwide famous manufacturer sportswear company Nike. She transferred the tailoring and sales of products to outsourcing companies. This freed up resources for more important work– clothing design and development of new technologies that will allow you to beat your competitors.

How does outsourcing work? Video:

Types of outsourcing

Outsourcing has covered many areas National economy. Today it affects almost all business processes.

Outsourcing services- this is the performance of part of the work that the enterprise entrusts to a third party for a long period time.

But we can still identify the main types that are more in demand and most often used:

Advantages and Disadvantages

Outsourcing has its advantages and disadvantages. As in any other field, there are no guarantees that the company will provide truly high-quality services. After all, many people strive to make a business out of this, but not everyone succeeds.

Therefore, it is worth contacting a well-known company that has been working in this field for many years and has a good reputation. When saving on the cost of working with an outsourcing company, there is a possibility of running into unprofessionals or scammers.

If we abstract from this, we can highlight the following benefits of outsourcing:

Along with big amount advantages, Outsourcing also has its disadvantages.:

Outsourcing for beginner businessmen, video:

Outsourcing ban in Russia since 2016

In the Russian Federation, starting from 2016, some changes are coming that relate to outsourcing. The fact is that unscrupulous employers use this scheme not only to optimize work, save costs and develop themselves, but also to circumvent the law.

Using outsourcing allows you to avoid paying some taxes or pay them in a smaller amount. In addition, employees removed from the workforce through an outsourcing scheme and employed in production are not protected.

If they actually participate in hazardous production, they are not entitled to benefits, additional leave. Insurance and trade union dues are not paid for them, which limits the rights of workers.

The law comes into force on January 1, 2016. From now on, agency labor will be prohibited in Russia. The ban does not apply to outsourcing as a whole, but only to its elements in which significant abuses are observed. Special requirements will be presented to various recruitment agencies and private employment agencies.

• a temporary employee cannot work for more than 9 months;
• the salary of the attracted employee should not be less than that of colleagues engaged in the same work;
• there must be compensation for harmful and hazardous conditions work;
• the number of employees involved should not exceed 10%, otherwise it will be necessary to obtain permission from the trade union.

At the same time, private HR agencies will have to undergo mandatory accreditation. To carry out their activities, the authorized capital must be at least one million rubles, and the director must have higher education and experience working with personnel.

The activities of recruitment agencies are prohibited, where the founder is an enterprise that is on a simplified taxation system.

The law will concern only abuses when hiring personnel from third parties. Other areas of outsourcing will not be affected.

Outsourcing plays an important role in development modern business. Any enterprise, for one reason or another, requires the involvement of qualified specialists from outside. It makes no sense to hire such workers. Therefore, to save money and increase work efficiency, many people use the services of outsourcing companies.