Sales assistant career development. Job Description for Assistant Head of Sales Department. II. Job responsibilities

Sales assistant career development. Job Description for Assistant Head of Sales Department. II. Job responsibilities


















JOB DESCRIPTION for assistant head of sales department.
1. GENERAL PROVISIONS.

1.1. This job description defines functional responsibilities, rights and
Responsibility of the assistant to the head of the sales department.
1.2. The assistant to the head of the trading department is appointed to the position and dismissed from the position by order of the General Director as established by the current labor legislation ok.
1.3. The assistant to the head of the trading department reports directly.
1.4. A person with a higher professional (economic or engineering-economic) education and work experience in the field of product sales is appointed to the position of assistant to the head of the sales department.
1.5. The assistant to the head of the sales department must know:
- legislative and regulatory legal acts, methodological materials on organizing sales and supply finished products, standards and technical specifications for the products manufactured by the enterprise;
— methods and procedures for developing forecasts, long-term and current plans for production and sales of products;
— prospects for the development of the enterprise;
— prospects for the development of sales markets;
— methods for studying demand for the enterprise’s products, wholesale and retail prices for products manufactured by the enterprise;
— the procedure for concluding contracts for the supply of products;
— rules for preparing sales documentation;
— the procedure for preparing claims to consumers and responding to incoming claims;
— organizing accounting of sales operations and drawing up reports on the implementation of the implementation plan;
— means of computer technology, communications and communications;
— internal labor regulations;
— rules and regulations of labor protection, fire safety and industrial sanitation.

2. FUNCTIONAL RESPONSIBILITIES.

Assistant to the head of the trading department:
2.1. Monitors the sales of the company's products and their delivery
to consumers in terms and volume in accordance with orders and concluded contracts.
2.2. Monitors the progress of the product sales plan and the state of finished product stocks in the warehouse.
2.4. Keeps records of the fulfillment of orders and contracts, shipments and balances
unsold finished products.
2.5. Monitors the timely execution of sales documentation, preparation of required sales (supply) reporting, and implementation of the implementation plan.
2.6. Monitors the timely receipt of funds for sold products.
2.7. Takes part in organizing exhibitions, fairs, sales shows and others
product advertising events.
2.8. Takes part in the preparation of forecasts, promising projects and
current plans for production and sales of products, in carrying out marketing research to study the demand for the company’s products, prospects for the development of sales markets.
2.9. Participates in drawing up supply plans and linking them with plans
production in order to ensure timely execution of orders and concluded contracts.
2.10. Participates in the consideration of consumer claims received by the enterprise and in the preparation of responses to the claims brought, as well as in the preparation of claims to consumers in case of violation of the terms of contracts.

The assistant to the head of the trading department has the right:
3.4. Make decisions within your competence.
3.5. Require management to create normal conditions for the performance of official duties.
3.6. Submit suggestions for improving your work.
3.7. Monitor the implementation of planned tasks, timely execution of instructions and assignments from the head of the trading department issued to department employees.
3.8. Request and receive necessary materials and documents related to the activities of the sales department personnel.
3.9. Enter into relationships with departments of third-party institutions and organizations to resolve operational issues of production activities that are within the competence of the assistant to the head of the sales department.
3.10. Represent the interests of the enterprise in third-party organizations on issues
related to the production activities of the sales department.

4. RESPONSIBILITY.

The Assistant Head of the Sales Department is responsible for:
4.1. Results and effectiveness of your activities.
4.2. Failure to ensure the fulfillment of their functional duties.
4.3. Inaccurate information about the status of implementation of work plans of the sales department.
4.4. Failure to comply with orders, instructions and instructions from the head of the trading department.
4.5. Failure to take measures to suppress identified violations of safety regulations,
fire and other rules that pose a threat to the activities of the enterprise and its
employees.

5. OPERATING MODE.

5.1. The working hours of the assistant to the head of the sales department are determined in accordance with the Internal Labor Regulations established at the enterprise.
5.2. Due to production needs, the assistant to the head of the sales department may be sent to (including local) locations.

JOB DESCRIPTION FOR ASSISTANT HEAD OF TRADE DEPARTMENT

Preface

0.1. The document comes into force from the moment of approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic check of this document carried out at intervals not exceeding 3 years.

1. General provisions

1.1. The position “Assistant to the Head of Sales Department” belongs to the “Specialist” category.

1.2. Qualification requirements— Experience as an administrator, confident PC user, education at least secondary vocational

1.3. Knows and applies in practice:

— laws, regulations, orders, directives, decisions and other regulatory legal acts of authorities state power and local government on trade issues;

— basics of labor legislation;

— rules and regulations of labor protection, industrial sanitation and fire protection.

1.4. The assistant to the head of the sales department is appointed to the position and dismissed from the position by order of the organization (enterprise/institution).

1.5. The assistant to the head of the sales department reports directly.

1.6. The assistant to the head of the sales department supervises the work.

1.7. The assistant to the head of the sales department during his absence is replaced by a person appointed to in the prescribed manner, which acquires the corresponding rights and is responsible for the proper fulfillment of the duties assigned to it.

Job responsibilities of Assistant Head of Sales Department

The main task of the Assistant to the Head of the Sales Department is to assist in document management for sales managers and prepare documents for the Head of the Sales Department.

Assisting managers with documentary support, coordinating the timely signing of documents with clients.

Maintaining a register of contracts and acts of completed work.

Technical preparation of memos, work with complaints.

Preparing reports in the format and timing specified by the supervisor or manager.

Guided Invoicing

Work in CRM. Adding new clients to the database.

Replacement for customer service manager.

Comprehensive assistance to managers in current work issues.

Receiving orders from clients and managers.

Transaction support.

Accounts receivable control.

Participation in exhibitions.

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Sales Coordinator Responsibilities

Selling is a complex process of communication with a client, in which not only managers participate.

The effective operation of the department is ensured by a team of businessmen, a manager and his assistant, a department coordinator, a secretary and an analyst.

In large companies there is an employee for each position, while in small companies the responsibilities are often combined. For example, one person can combine the functions of an assistant (secretary) and an administrator. Let's figure out what the responsibilities of each position are.

Responsibilities of an assistant to the head of the sales department

Assistant Manager - his “ right hand" An employee who understands how the department works is selected for this position. His task is to “unload” the manager by taking responsibility for routine duties. The assistant monitors compliance with the meeting schedule, timely receipt of information and reporting, and responds to letters and calls from the boss.

The responsibilities of the assistant to the head of the sales department also include carrying out instructions from the manager. Every manager builds own relationships with an assistant. The scope of tasks may include booking tickets for business trips, preparing for negotiations, communicating with the team on behalf of the manager and other tasks.

The assistant is a universal specialist. He understands sales, finance, personnel training, time management, negotiations, knows foreign languages. One of the main qualities of such a specialist is stress resistance, since the workload is significant. The manager can give instructions at any time of the day or night, send him on a business trip, or give him an urgent and complex task.

The position of assistant manager is one of the most significant and interesting. The assistant is the first to know important news and is always in the center of events. True, if the boss is out of sorts, the assistant will also be the first to get hit.

Conduct an express audit of the sales department yourself using 23 criteria and identify points of sales growth!

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An assistant in the sales department, whose responsibilities include assisting the manager, may in the future receive a promotion if the manager is promoted. career ladder. A place in the Company is provided by great opportunities and significant responsibility. A boss being late for a meeting with a partner can lead to the loss of a multimillion-dollar deal.

The sales department assistant provides communication between the boss and the team, resolving some issues with employees on behalf of the management. Its task is to give the manager the opportunity to deal directly with management, and not with routine work.

Sales Department Administrator - Responsibilities



This company employee takes responsibility for document management and solving daily tasks that accompany sales. IN large company With more than a hundred sales managers, this position is indispensable. There must be control over contracts and reports, but if managers are busy with this, there will be no time left for sales.

The administrator monitors the readiness of papers for signature, keeps minutes of meetings, monitors compliance with deadlines, and also prepares certificates for employees, additional agreements and other papers.

The sales department administrator, whose responsibilities are to ensure the uninterrupted flow of information between employees, also receives complaints from clients, helps contact the right employee or solve another current issue.

It is important to monitor the timely receipt of information, since missing an event in the life of the market and competitors can cost a lot of money.

Sales Analyst - Responsibilities



Another person without whom the work of the department will not be effective is an analyst. Its main task is market and sales analysis. The specialist predicts trends and determines which of the company’s products are in demand on the market.

To draw a conclusion about the success of product sales, an analysis of past performance results is carried out, the actions of competitors, statistics and information from open sources are assessed. The analyst also evaluates seasonal fluctuations in demand and sales of specific goods (product groups).

The training of a specialist depends on the specifics of the company. The bakery will analyze the demand for donuts and pies; to work in the online store, you will need knowledge of Google Analytics and Yandex.Metrics. As for b2b, it's a slightly different story. This market is more complex; here you need to analyze not only your own results and market information, but also political and economic trends.

A sales department analyst, whose responsibilities are closely related to planning, provides information to management upon request. Information should be “packed” into diagrams and tables for ease of perception.

To cope with this type of work, you will need analytical skills, the ability to work with large amounts of information, attention to detail, forecasting skills and an understanding of the sales process.

The analyst is also responsible for monitoring the performance indicators of sales managers. The results of individual merchants and departments as a whole are taken into account. The results of telephone conversations are also analyzed. For example, it becomes clear which product is in great demand and whether there is enough of it in stock.

Sales Coordinator - Responsibilities



Like the previous ones, the position is administrative, that is, the specialist is not involved in sales. The coordinator ensures the coherence of the sales department with other departments of the company, monitors delivery times and the receipt of money into the account. An employee’s work may also involve preparing reports.

A sales department coordinator, whose responsibilities are not only administrative, but also analytical, helps reduce the burden on the manager and managers by performing part of the routine work. He helps to schedule meetings for merchants, monitors the implementation of agreements and processes information on clients.

Sales managers are the backbone of any department. The company's profit depends on them. But they cannot work effectively without assistants - an administrator, a coordinator and other specialists who give businessmen the opportunity to engage in sales, rather than analysis, preparation and filling out papers.

© Konstantin Baksht, CEO"Baksht Consulting Group".

The best way to quickly master and implement the technology of building a sales department is to attend K. Baksht’s training on sales management “Sales System”.

Download job description
assistant sales manager
(.doc, 61KB)

I. General provisions

  1. An assistant (assistant) to a sales manager falls into the category of technical performers.
  2. An assistant (assistant) sales manager should know:
    1. 2.1. Laws and regulations legal documents regulating the implementation of entrepreneurial and commercial activities.
    2. 2.2. Market economy, entrepreneurship and the basics of doing business.
    3. 2.3. Market conditions.
    4. 2.4. Assortment, classification, characteristics and purpose of goods.
    5. 2.5. Pricing procedure, wholesale and retail prices for goods.
    6. 2.6. Fundamentals of management theory, macro- and microeconomics, business administration.
    7. 2.7. The procedure for commercial terms of agreements, contracts, contracts.
    8. 2.8. Psychology and principles of sales.
    9. 2.9. Ethics business communication.
    10. 2.10. Rules for establishing business contacts.
    11. 2.11. Fundamentals of sociology, psychology and labor motivation.
    12. 2.12. Methods of information processing using modern technical means communications and communication, computer.
    13. 2.13. Foreign language.
  3. Appointment to the position of assistant (assistant) sales manager and dismissal from position
  4. The assistant (assistant) sales manager reports directly to the sales manager.
  5. During the absence of the assistant (assistant) sales manager (business trip, vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and bears responsibility for improper performance of the duties assigned to him.

II. Job responsibilities

Assistant (assistant) sales manager:

  1. Under the guidance of a sales manager, performs work on organizing and creating a network for selling goods.
  2. Collects information about the demand for goods, the reasons for its changes (increase, decrease).
  3. Searches for buyers (wholesale and retail trade enterprises, other intermediaries, etc.) and establishes business contacts.
  4. Establishes contacts with clients (groups of clients) on behalf of the sales manager.
  5. Negotiates with clients on the terms of sale of goods and provision of related services.
  6. Develops pre-contractual documentation.
  7. Concludes contracts (purchase and sale, supplies, etc.) on behalf of the enterprise.
  8. Organizes the delivery or shipment of goods to customers under concluded contracts.
  9. Controls payment by customers for goods under concluded contracts.
  10. Monitors compliance with deadlines for fulfilling contract terms.
  11. Collects information from buyers:
    • on the requirements for the quality characteristics of goods (service life, rules of use, packaging, etc.);
    • on the requirements for after-sales service of goods;
    • on the volume and pace of sales of goods to end consumers.
  12. Keeps records of customer claims regarding the execution of concluded contracts.
  13. Identifies the causes of violations of contract terms and takes measures to eliminate and prevent them.
  14. Participates in events to generate demand for goods (advertising campaigns, presentations, fairs, exhibitions, etc.).
  15. Collects customer information and ensures its entry into electronic databases.
  16. Prepares reports on the work done, as well as analytical reports, certificates on behalf of the sales manager.
  17. Performs official assignments of the sales manager in functional areas.

III. Rights

An assistant (assistant) sales manager has the right:

  1. Get acquainted with the documents defining his rights and responsibilities for his position, criteria for assessing the quality of performance of official duties.
  2. Request personally or on behalf of the immediate supervisor from heads of departments of the enterprise and specialists information and documents necessary to perform his job duties.
  3. Submit proposals for improvement of work related to the provided for management consideration this instruction responsibilities.
  4. Require the management of the trading enterprise to provide organizational and technical conditions and prepare the established documents necessary for the performance of official duties.

IV. Responsibility

The assistant (assistant) sales manager is responsible for:

  1. For improper performance or failure to fulfill one’s job duties as provided for in this job description - within the limits established by the current labor legislation of the Russian Federation.
  2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
  3. For causing material damage trading company- within the limits established by the current labor legislation of the Russian Federation.

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Current vacancies

Wage: from 45,000 to 70,000 rub. per month

Requirements for the applicant:

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Knowledge of 1C trade; Attentiveness, responsibility, ability and desire to work in a team.

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Attentiveness, learning ability, communication skills, result orientation good knowledge Windows office applications Good verbal and written communication skills Key skills Responsibility Attentiveness Multitasking

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Higher technical education. Minimum 1 year of experience in a similar position. Knowledge of the basics of office work. Time management. Correct oral and written language. Business correspondence skills. Advanced PC user (office suite). Ability to work in a multitasking environment. Self-organization. English is an advantage.

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Knowledge of 1C8; Knowledge of the principles of sales management, primary document flow; Proficient in standard office computer programs by email

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Good experience with 1C 8, confident skills in working with a database (experience as a sales manager or database operator is an advantage); Technical mind, strong logic; Experience with documentation (invoices, invoices, contracts); Experience in correspondence with clients; Productivity and high responsibility; Good negotiation and organizational skills, customer focus; High learning ability, desire to develop in the field of sales; Confident PC user MO (Excel, Word, PP, Outlook), fast typing, Experience with CRM systems is desirable; Fluency in English.

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* Higher education/incomplete higher education * Desire to develop and earn money * Initiative, responsibility, efficiency * Computer knowledge and computer programs(MS Office) *Technical knowledge and sales experience preferred

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Knowledge of the basics of office organization; Experience working with primary accounting documentation; Confident user of MS Excel; Responsibility, speed in work and attention to detail; Competent speech and writing

Salary: from 25,000 rub. per month

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If you: Want to develop in sales; Ready for change; You know how to achieve actual results and grow with the company; You take a responsible approach to completing the tasks facing you and are ready to learn quickly. Then come to us!

Requirements for the applicant:

A job as a Sales Assistant is right for you if Last year You worked as a Sales Assistant in the B2B sector; you understand the process and document flow during sales - primary documents, delivery process, payment; you understand 1C and know how to issue invoices and order shipping documents; you have a lot of energy, but at the same time you are attentive to details, able to concentrate, you carefully read the text of the vacancy and start covering letter with the words “Great start”; your attention is easily enough to perform several tasks at the same time; you are able to independently set priorities when doing your work and you like it when there is no boss over you; you never give up and if you take on something, you will definitely see it through to the end; for you in any difficult situation the glass is half full, not half empty; you calmly endure the intensity of passions and heightened emotional background from colleagues and clients and do not explode out of the blue; you do not smoke and are a supporter of a healthy lifestyle.

Requirements for the applicant:

Confident PC user, Word, Excel; - Knowledge of the 1C 8 program - Ability to work with SRM (desirable) - Competent speech; - Communication skills; - Experience in sales will be an advantage

Requirements for the applicant:

Higher education, incomplete higher education, Experience in a similar position, EXCELLENT KNOWLEDGE: 1C, Excel, Telephone negotiation skills.

Salary: from 35,000 rub. per month

Requirements for the applicant:

Our wishes to you: You can devote at least 40 hours a week to work; Do you know or want to learn sales; You are a senior student or a recent graduate of a faculty related to the field of software development; You love and know how to independently understand new tasks and technologies and are not afraid of difficulties.

Salary: from 35,000 rub. per month

Requirements for the applicant:

To do this you will need: A desire to develop in sales of cool IT products; Willingness to work intensively and learn; Communication skills and desire to find mutual language with the Client; Higher education.

Salary: negotiable.

Requirements for the applicant:

Average/ higher education Confident user of MS Office (Excel, Word, Outlook) Knowledge of 1C UT (Desirable) Oral and written business communication skills Responsibility Attentiveness Easy to learn

Salary: from 44,000 rub. per month

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Citizenship of the Russian Federation (required) Registration Moscow and Moscow region (preference Northern, North-Eastern districts) Communication skills Attentiveness Responsibility Impeccable knowledge of the 1C program Trade and warehouse version no lower than 8.1

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Higher education; - Microsoft Excel- FLUENCE, ABILITY TO USE FORMULAS, SORTING AND FILTERS; - practical experience in direct sales and development of the Client’s potential; - skill in negotiations and implementation of marketing solutions; - practical experience in sales in the pharmaceutical / cosmetics / medical products industry; - ability to communicate on the phone; - developed communication and presentation skills.

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Knowledge of 1C 8.3 UT, PC, Excel; - Experience similar work as a sales assistant for at least 1 year; - Well-developed communication skills, punctuality, responsibility, hard work; - Desire to learn and improve professional knowledge

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PC - confident user (Ms Excel, 1C UT), experience as a sales manager for at least 1 year, developed skills in both maintaining relationships with existing clients and attracting new clients.

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Higher education; - One year of experience in a similar position; - Confident user of MS Office programs, practical skills in 1C:8.3 are required; - Experience working with a large range of products will be an advantage; - Personal qualities: attention to detail, organization, perseverance.

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Higher education; - experience as an assistant/coordinator of the sales department, assistant director for international sales development in B2B companies; - knowledge of laws and other legislative regulations, teaching materials on participation in tenders (preferably); - experience with office programs: Microsoft Word, Excel, Power Point; - business correspondence skills; - knowledge is desirable in English on Intermediate level(written); - ability to quickly solve assigned tasks; - communication skills and ability to work in a team; - Attention to detail, ability to work with large amounts of information.

Salary: negotiable.

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Higher education English language not lower than intermediate Customer focus, focus on building and maintaining long-term relationships with clients Desire to work and develop in sales Ability to multitask and respond flexibly to changing conditions

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Education not lower than secondary vocational; Grammatically correct speech; Knowledge of document management; PC - experienced user, knowledge of MS Office package programs (Outlook, Excel, Word); Responsibility, stress resistance, communication skills.

Salary: from 30,000 to 35,000 rubles. per month

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Competent written/oral communication - Confident PC user, knowledge of MS Office, especially Excel - Knowledge of primary documentation - Ability to work with a large amount of information - Communication skills - Punctuality and responsibility

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Ability to work in Word, Excel, work in 1C ( simple operations) - can be trained if necessary, attentiveness, perseverance, politeness, responsibility

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Ability to communicate with people, confident PC user, diligence, attentiveness, learning ability.

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Attentiveness, determination, stress resistance

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Education not less than secondary vocational Experience in sales/finance for at least 1 year Personal qualities: ability to work in a team, responsibility, attentiveness, willingness to learn, high communication skills, active life position Experience in the 1C program

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Experience as an assistant manager - Knowledge and experience in Excel

Salary: from 45,000 to 50,000 rubles. per month

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Higher education Knowledge of office work Knowledge of office equipment Knowledge of MS Excel (ability to use filters and search, at a minimum), 1C (invoice, shipment). Responsibility, learning ability, systems thinking, better “techie” than “humanitarian”. Skill to work in team.

Salary: negotiable.

Requirements for the applicant:

Secondary special education; - work experience from 1 year.

Salary: up to 48,000 rubles. per month

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Higher education, incomplete higher education, work experience of at least 1 year with similar responsibilities, PC-confident user of Excel (knowledge of VPR), 1C Enterprise 8.2, knowledge of primary accounting documentation and document flow, responsibility, organization, attentiveness.

Salary: from 45,000 to 55,000 rubles. per month

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Higher education (economics, technical universities) Good communication skills, energy Organized, neat, efficient Knowledge of MS Office (especially Excel at an advanced level) Active life position Desire to work in sales Desire to learn and develop Proficiency in English!

Salary: from 40,000 to 45,000 rubles. per month

Requirements for the applicant:

Salary: from 30,000 to 45,000 rubles. per month

Requirements for the applicant:

Customer focus; High communication skills. No barriers to communication with new people; Working in multitasking conditions; Confident PC user (required), knowledge of 1C programs (welcome); Responsibility and self-organization (!); Without bad habits(we don't smoke here).

Salary: up to 40,000 rubles. per month

Requirements for the applicant:

Higher / incomplete higher education Experience working with clients will be an advantage PC user Responsibility, diligence, communication skills, stress resistance Ability and desire to work in a team

Salary: from 35,000 rub. per month

Requirements for the applicant:

We expect you to... - Study and be able to work 20 hours a week - Interested in developing communication skills - Like to set ambitious goals for yourself - Do you want to short period earn pocket money

Salary: from 35,000 rub. per month

Requirements for the applicant:

Experienced PC user; - Knowledge of Excel tables; - Experience in 1-C Bitrix is ​​welcome; - Competent written and oral communication; - Stress resistance; - Experience in similar administrative positions will be a priority.

Salary: from 35,000 rub. per month

Requirements for the applicant:

Confident PC knowledge; - Presentable appearance; - Competent speech, pleasant voice, sociability. No bad habits! Performance, responsibility! Desire to develop!

Salary: up to 60,000 rubles. per month

Requirements for the applicant:

Experience working with clients; - Correct oral and written language; - Communication skills; - Focus on results; - Responsibility; - Experience in CRM; - Knowledge of English is a MUST!

Salary: from 40,000 rub. per month

Requirements for the applicant:

Higher (economic or financial) education Knowledge of the 1C program is desirable Proficiency in MS Office Ability to work with a large volume of documentation Attentiveness, diligence, willingness to work under time pressure Communication skills

Salary: from 60,000 rub. per month

Requirements for the applicant:

Higher education; - English language not lower than intermediate level; - experience with contracts; - experience in 1C; - Desire to learn and develop.

Salary: from 50,000 rub. per month

Requirements for the applicant:

Experience as an assistant, manager, assistant in the sales department for at least six months. Ability to work with clients, respond to requests, respond to any changes and nuances in the partnership. Higher education Good knowledge of English is required (written communication with European partners) Confident computer skills Attentiveness and love of numbers, analytical mind, responsibility. If you are young and active, your experience allows you to work in sales and learn how to build partnerships and participate in negotiations with large corporations, we are waiting for you in our ranks.

Salary: from 30,000 to 40,000 rubles. per month

Requirements for the applicant:

Good communication skills on the phone Knowledge of Word and Excel Competent written and oral communication Desire to develop in sales; Communication skills; Assertiveness; Active life position Stress resistance; Result-oriented, Responsible; No work experience required.

Salary: up to 35,000 rubles. per month

Requirements for the applicant:

Experienced PC user (MS Office package, MS Outlook) Accuracy Attentiveness Responsibility Efficiency Communication skills Stress resistance Ability to work both in a team and independently.

Salary: from 45,000 rub. per month

Requirements for the applicant:

Higher education PC user level, knowledge of 1C version 8.3 edition 11, Knowledge of Excel Office equipment (fax, copier, printer, telephones, mini PBX) Activity, attentiveness, responsibility

Salary: up to 40,000 rubles. per month

Requirements for the applicant:

Higher education, competent oral and written communication, PC-confident user, developed communication skills, friendliness, attentiveness, learning ability. I would like to see an employee with an active life position who would be interested in developing in this direction.