Tricolor TV basic channels are encrypted. Why doesn't Tricolor TV look for channels?
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Even the termination of subscriber services and the lack of subscriptions to paid TV channel packages should not leave TV viewers without a basic set of publicly available channels. Therefore, if they suddenly disappear and become inaccessible, you should look for the cause of the problems and restore the broadcast. At the same time, it is not necessary to immediately call the support service and complain that Tricolor TV does not show free channels. Often, existing troubles can be dealt with on your own. This will help to significantly save time, and sometimes even money, which could have been spent on paying for the services of a telemaster.
To choose the right course of action and return the broadcast as soon as possible, you should find out why public channels disappeared. This is usually due to the following reasons:
- receiver malfunction;
- Smart card is not connected correctly;
- confirmation of the subscriber’s personal data is required;
- technical work on the server;
- the need to update the receiver software;
- equipment malfunction;
- Difficulty receiving signal from the antenna.
Almost every one of the listed problems can be fixed on your own, without the help of specialists. The main thing is to approach this process with all seriousness and avoid rash, frivolous actions.
Free channels do not show on Tricolor TV - what to do
When faced with the lack of basic TV channels for the first time, you should immediately, without thinking about what to do, reboot the set-top box. Often this simple action is enough to get the show back. If there are no positive changes, you should reset the receiver settings to factory levels. To do this you should:
- turn on the TV and receiver;
- open the receiver menu;
- go to the “settings” (“installations”) section;
- click on “factory settings”;
- confirm actions;
- wait for reboot;
- enter the connection region and enable channel search.
It is important to remember that the basic package is usually at the end of the list, so do not despair if the first channels are empty. Simply start checking from the end to quickly detect working broadcasts.
Difficulties with the Smart Card
The next thing to pay attention to is the operation of the Smart Card. Often all the difficulties are associated with its incorrect position in the card reader, and then the question of how to correct the situation instantly disappears.
When the card is installed correctly, but the broadcast does not appear, it is worth finding out whether the subscriber data is confirmed. To do this, you can call the provider’s contact center (88005000123) or visit your personal account on the official website.
After making sure that everything is in order with your personal data, you should:
- go to the receiver menu;
- switch to the “conditional access” section;
- select “DRE module”;
- Find your ID number on the page that opens.
If it is present, then the card is working properly and it is necessary to look for other causes of the troubles that have arisen.
Software update
Sometimes the correct answer to the question why free channels are not shown on Tricolor is the lack of a software update. To install an up-to-date, working program, you should find the corresponding item in the menu and start the update process.
Please note that it cannot be interrupted or stopped.
Any emergency shutdown of the receiver or careless action by the user will lead to equipment malfunction. And, since the breakdown is caused by the actions of the subscriber, it will be pointless to count on warranty service and repairs.
And the fee for software restoration in service centers is 500 rubles. Therefore, you should treat the installation of a new program with the utmost seriousness and caution, so as not to pay for unplanned repairs later.
Other reasons
We must not forget about other reasons for the lack of a basic package. It’s a good idea to check your satellite dish, especially if the TV channels disappear in windy weather. Sometimes the lack of channels is due to incorrect rotation of the dish, ice on its surface, or the presence of obstacles that interfere with receiving a signal from the satellite.
It is worth taking a closer look at the integrity of the cable, since each break will cause a loss of signal. You need to check the converter, which may be flooded with water or simply out of order.
A failure of the receiver cannot be ruled out. If the problem is with the set-top box, then you should take it to a service center, the address of which can be found on the official Tricolor website.
Another not-so-obvious cause of problems may be the old age of the receiver and its failure to meet modern technical requirements.
What channels should be shown for free on Tricolor TV
The last nuance that users should understand is the list of channels available for free in 2019. Subscribers are provided with access to the following public TV channels:
- Home;
- Star;
- Carousel;
- Match!;
- Muz TV;
- First;
- Friday!;
- Fifth;
- Ren TV;
- Russia 1;
- Russia 24;
- Russia K;
- Saved;
Additionally, 3 radio stations, 4 provider info channels and 1 TV store will be available. All of the above should be broadcast free of charge and uninterrupted. Therefore, if problems arise, you should use any available form of feedback with the satellite company’s specialists.
Sometimes the lack of television is due to technical work, and then you just have to wait for it to be completed.
On July 20, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.
This page contains instructions for all receiver models (see below on the page).
Instructions for setting up the Tricolor channel list for receivers GS E501, GS E502, GS C591, GS C5911, GS U510
4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.
5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”
6. Wait until the search for TV channels is completed and save the found TV channels.
Instructions for setting up the channel list for receivers GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230
To correctly display the list of TV channels, follow these steps:
1. Press the “Menu” button on the remote control and select “Applications”.
2. Select “Setup Wizard”.
3. Set the time, time zone and language of the receiver menu, then click the “Search” button.
4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.
Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.
When you select the “Main” region, one information channel will be saved in the channel list.
Instructions for setting up the channel list for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592
To correctly display the list of TV channels, follow these steps:
1. Press the “Menu” button on the remote control and select “Applications”.
2. Select “Setup Wizard”.
3. Set the time, time zone and language of the receiver menu, then click the “Search” button.
4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.
5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”
Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.
When you select the “Main” region, one information channel will be saved in the channel list.
6. Wait until the search for TV channels is completed and save the found TV channels.
Instructions for setting up the channel list for HD 9303, HD 9305 receivers.
To correctly display the list of TV channels, follow these steps:
1. Press the “Menu” button and select “Search for Tricolor TV channels”.
2. On the region selection screen, select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”
Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.
When you select the “Main” region, one information channel will be saved in the channel list.
3. Wait until the search for TV channels is completed and save the found TV channels.
Instructions for setting up the channel list for receivers GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.
To correctly display the list of TV channels, follow these steps:
1. Press the “Menu” button on the remote control and select “Applications”.
2. Select “Setup Wizard”.
3. Set the receiver menu language, then press the “Forward” button.
4. Set the time and time zone, then click "Search".
5. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.
6. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”
Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.
When you select the “Main” region, one information channel will be saved in the channel list.
7. Wait until the search for TV channels is completed and save the found TV channels.
Instructions for setting up channels for TVs with a CI+ module.
To correctly display the list of TV channels, follow these steps:
1. Switch your TV to satellite channel tuning mode. To do this, you need to go to the signal source (antenna) settings section in the menu of your TV.
2.In the settings section, select “Manual setup” and go to it.
3.Before starting the channel search, make sure that the following manual search parameters are set:
The Network search option is enabled.
Frequency (transponder) - 12226 (H/L)
Symbol rate - 27500
Satellite - Eutelsat 36E
If necessary, enter these parameters manually.
4. Start searching for channels and follow the instructions on your TV screen. During the search process, the TV should display information about the search progress and the channels found.
5. When the process is complete, confirm saving the channel list (the request may not appear on some TV models).
For many small towns, villages and villages in Russia today, satellite television has become an urgently needed service, which provides access to dozens and even hundreds of television channels in Russia, the CIS countries and the world.
The Tricolor company provides high-quality digital broadcasting of a number of programs, so its offers are in demand and relevant for many residents of Russia and neighboring countries. But sometimes broadcasting problems still occur, the signal disappears and the image disappears. Why doesn't Tricolor show? Let's figure it out.
Objective reasons why Tricolor does not show
The most common reasons why Tricolor does not show or shows poor quality may be:
— an error in choosing the power of the repeater, due to which the signal transmission deteriorates in bad weather conditions - during rain, snow or fog;
— poor quality settings of the home receiver during installation;
- damage to the home cable between the TV and the antenna;
— the formation of ice on the antenna, which impairs signal reception;
— carrying out preventive maintenance on the repeater.
All these cases can be easily corrected by the company’s technical service.
Causes that are easy to eliminate
Sometimes users complain that not all channels are available for viewing. In this case, you should carefully review the list of channels included in the package you paid for. You may need to pay extra for some individual channels. 
Sometimes the lack of a picture on the TV screen is explained by simple inattention - for example, an incorrectly inserted access card. Once the card position is corrected, the image returns.
Sometimes the receiver itself acts as an obstacle: in the event of voltage fluctuations in the network, it may spontaneously turn off or exit the signal reception mode. Simply turning the receiver off and on often returns it to working condition.
If all the checks did not produce results, and the code “8888” or “” appears on the receiver screen, you should contact technical support.
"Tricolor" does not show after payment
It is possible that after payment you should activate previously disabled channels. To do this, you need to go to your user account and order activation codes to be sent. Once you receive the codes, you must enter them, indicating your DRE ID subscriber number and service agreement number. 
It is possible that activation will not occur immediately, but after a few hours, so you need to leave the receiver turned on on the encrypted channel and wait.
Free Tricolor channels are not shown
Sometimes the problem is that the free Tricolor channels are not shown. In this case, the receiver is left on the free TV channel "Russia 1" for about 9 hours.
During this period, settings are usually restored, and free channels appear in the broadcast schedule. If this does not happen, you should contact technical support, providing them with your DRE ID subscriber number and service agreement number.
When the message “No Signal” appears on the receiver’s display, try updating the channel list - very often this is enough to resume the show.
Re-tuning channels
A fairly common cause of failures in the display of individual channels is distortion of the antenna settings due to gusts of wind and other similar phenomena. In this case, you can try to re-tune the channels yourself. To do this you should:
— take the remote control and go to the receiver menu;
— select channel search;
— start a range scan to search for available channels. 
If all of the above does not lead to the resumption of the display of TV programs for the Tricolor-TV package you paid for, you should contact the technical support service of the Tricolor company and call a technical specialist to troubleshoot problems.
It is not always possible to pay for the work of channels on time. And if you are a Tricolor TV subscriber, then when the paid period expires, you can only watch ten free channels.
However, what should you do if, in such a situation, viewing even basic channels is unavailable (usually a window with the phrase “no signal” simply appears)?
Tricolor TV users begin to worry, sometimes even looking for repairmen to sort out the “breakdown.” If you encounter such an abnormal phenomenon, do not worry. You can even fix this yourself.
First of all, you need to fully diagnose the device, check all components. Because very often the cause of such a problem is only an incorrectly connected cable - this way you can quickly and independently correct the situation without needing outside help.
Mandatory check of system operation on Tricolor
For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:
- Turn off the system completely.
- Wait five to ten minutes.
- Connect to power supply and turn on the device.
Often, after these actions, system failures disappear.
If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen? 
If even the Tricolor TV information channel does not function when you turn on the TV, then most likely the settings have gone wrong. In such a situation, the easiest way to fix problems is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.
How to reset user settings
The function of resetting the settings to those set by the developers themselves is one of the most useful functions, since with its help you can fix a variety of system failures.
To use this option, you must follow these steps:
After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.
Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.
However, now for normal operation of TV channels you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.
Very often, in cases where the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.
The Tricolor TV info channel works, but the basic ones don’t
Less often, it happens to subscribers that the information channel itself works, but the basic ones do not turn on - when they try to view them, the “No Signal” window pops up. Most often, this problem appears due to the fact that the subscriber did not indicate his data or did not install the smart card correctly, which is why the receiver cannot see it.
How to provide your details
In the case where the failure is caused by unspecified data, the situation is not so difficult - you just need to confirm them. And you can do this in two ways:
What to do if the data is confirmed but the channels do not work
However, it is quite possible that the phrase “No signal” is caused by an incorrect installation of the smart card, which is why the receiver simply cannot read it. You can check this version as follows:
- Open menu
- Find the option called "Conditional Access".
- Find and navigate to the DRE module.
- Here, find the value of the card ID, which must necessarily correspond to the card number (indicated on the smart card installed in the receiver).
If after the transition you cannot find the value of the card, then your receiver simply does not read it. Don't worry, in such a situation you just need to ask the support center for a replacement card.
Why doesn't the basic package work?
Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.
Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. In 2015, HD tariff packages were changed. For example, if you previously used the services “Optimum”, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.
In addition, Tricolor TV has completely reviewed and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles. 
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the service period paid for by the subscriber expires, there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.
So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.
Software update problems
This is also the reason why tricolor does not show free channels.
In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.
Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.
Watching Tricolor TV channels is guaranteed only if up-to-date software is installed on your receiver. Please check that the software version installed on your receiver is up to date.
- The inscription is displayed on all channels of one or more packages (for example, on all TV channels of the main package and the “Children’s” package).
You need to check whether the subscription to the television and radio channels of the packages you are interested in is active in the Personal Account of the Tricolor TV subscriber.
1. Subscription is active
To resume viewing the service, you must repeat the activation keys on your receiving equipment.
To do this, in the Personal Account of a Tricolor TV subscriber, on the “My Services” page, click the “Repeat activation commands” button.
After this, reboot your receiving equipment and leave it turned on on one of the encrypted channels. The image will appear within 8 hours at the latest. During this time, the receiver will receive an activation key, and you will again be able to watch paid TV channels.
Note! Watching Tricolor TV channels is only possible if up-to-date software is installed on your receiver.
2. Subscription is not active
To continue viewing you need to pay for the service you are interested in. Note! Watching Tricolor TV channels is only possible if up-to-date software is installed on your receiver.
3. I have never used my Personal Account and I don’t know the password
We have created a Personal Account for you when registering you as a Tricolor TV subscriber.
If you have not received or lost your password for your Personal Account, you can easily and simply get it again. Just click “Get Password”. Then enter your ID number and choose a convenient way to receive a password.
In your Personal Account, select “Service Management”. Is your subscription active for the service you are interested in?
- On one/several channels (for example, on one TV channel of the main package or on the “Our Football” TV channel and on three TV channels of the “Children’s” package
If the Info channel shows, but the image is missing only on some channels of the paid service, this may be due to a change in the channel broadcast parameters. In such situations, channels with old broadcast parameters may be stored in the channel list on your receiver. You need to update the channel list.
To update the channel list, press the “Menu” button on the receiver’s remote control and in the “Main Menu” select “Search for Tricolor TV channels”, start the search and wait until it finishes. After finishing the search, save the found channels.
1. Channels show
Thank you for your contact and enjoy watching Tricolor TV!
2. Channels are in the list, but not shown
Turn off the receiver from the power supply and turn it on again. After that, check whether the channels you are interested in are shown.
3. Channels are not in the list
From time to time, changes may occur in the composition of Tricolor TV packages, which, first of all, are justified by the decisions of the TV channels themselves - some channels stop broadcasting, others appear as part of the packages.