How long does it take? Compensation from EMS for delays in delivery

When making a purchase, the question immediately arises about the timing of delivery of goods from China to Russia. Quite a lot of factors play into the delivery time of parcels from China.

Factors affecting delivery speed

Factors that influence the speed of delivery of parcels from China include:

• delivery method - the parcel was sent by regular mail or express delivery;
• the delivery operator - the state postal service or a private company (express carrier) will deliver the parcel. As a rule, the delivery time of private express carriers is 3 to 5 times lower than that of regular postal services;
• national characteristics of the work of postal operators in different countries;
• the distance between the settlements where the sender and recipient live;
• time of year, the effects of disasters or weather conditions. For example, the number of shipments increases during seasonal sales, New Year and Christmas holidays. As a result, postal operators in different countries do not have time to process them on time, which leads to delays in parcels on the road.

Periods when postal delays may occur

Every service that delivers mail goes through periods of downturns and sharp surges in the number of items when it simply operates at the limit of its capabilities. China is no exception. Let's take a closer look at periods when delivery times from China may simply be delayed due to the huge number of shipments.

Peak periods for China postal services:

• China's national holidays , of which there are 18. Everyone celebrates them, so during this period no one works in the country. To avoid getting into trouble, you need to know the dates of all national holidays in China, and try not to send parcels during these periods;
• The eve of the European New Year and Christmas holidays almost always means that delivery times from China are significantly increasing. As a rule, delays begin from the end of November - beginning of December and end only by the end of January. In this regard, the delivery time for parcels from China may be 2 - 3 months;
• Chinese New Year according to the lunar calendar means unstable operation of China Post. After all, at this time the New Year holidays begin in the country, which will last 2 - 3 weeks. Therefore, February turns out to be practically non-working;
• congresses of the Chinese Communist Party practically paralyze the work of China Post these days. In anticipation of the congresses, enormous security measures are being taken, when all postal items are monitored with particular seriousness, and restrictions are applied on the postal sending of certain groups of goods (for example, devices that contain lithium batteries). Therefore, the delivery time for parcels may increase significantly.

Delivery times for parcels from China via China Post

Recently, interest in goods from China has increased significantly. In this regard, the activity of Chinese online stores in China has increased significantly. According to China Post experts, the volume of mail sent abroad is increasing annually by 20-25%.

Almost 90% of shipments through China Post are free shipping. These are unregistered shipments and do not have tracking numbers. Therefore, the load not only on the Chinese postal service, but also on the Russian postal services increases significantly.

It is worth noting that China Post has the same problems as Russian Post. The postal department's infrastructure turned out to be unprepared for the growth in postal exports. There are not enough sorting centers and transportation capacities for transportation to other countries using air transport. There are more and more cases when shipments with export status are at the airport in a sealed mail container for several days, waiting in line for shipment.

All this significantly affects delivery times from China via China Post, significantly increasing them. And if just a year ago parcels and small shipments from China to Russia were delivered within a month, now China Post delivery times have increased significantly. According to statistics, the delivery time for cargo from China to Russia is 55 - 60 days, and sometimes it can exceed this period. And the main reason for the delay is the loading of China Post and Russian Post.

Delivery time for parcels from China via DHL and EMS

You can reduce the delivery time for parcels from China if you use foreign postal delivery services. For example, DHL and EMS services. Of course, you will have to pay more for faster delivery.

DHL

You can deliver a parcel from China to Russia in a short time using the DHL courier service. This is a fairly reliable company from Germany, which is famous for its short delivery times. And the DHL delivery time from China will be no more than 10 working days.

EMS

If you use EMS, the delivery time for your parcel from China will be 10 - 25 days. And this is several times less than delivery through the state postal service. A huge plus of this service is that the package is delivered directly to the recipient, i.e. Delivery is carried out to the specified address.

Delivery times for goods from Aliexpress

If we consider the Aliexpress online store, the delivery time for goods will directly depend on the postal service through which it is sent. Parcel sent via China Post can take from 1 to 3 months. But parcels sent via EMS or DHL with goods purchased on Aliexpress will have much shorter delivery times. Therefore, anyone who wants to receive the goods as quickly as possible should select the delivery service of interest on the website. However, be prepared to pay a premium for this.

Let's take a closer look at delivery times in the summer:

• Singapore Post- 2 - 3 weeks;
• free shipping - 2 - 3 weeks;
• Express delivery - 1.5 - 2 weeks.

In winter:

• Singapore Post- 4 weeks;
• free shipping - 3 - 5 weeks;
• Express delivery - 2 - 4 weeks.

Why are parcels from China delayed?

1. Although the buyer receives a track number reserved by mail immediately after payment, the seller can actually send it only a few weeks later. Therefore, if 10 - 14 days after paying for the order, the parcel number from China is not displayed anywhere, you can safely present all your claims to the seller and demand a refund of your money.
2. The postal item can be located at the border between Chinese customs and the Russian airmail warehouse, which is located in the Middle Kingdom for up to 50 - 60 days.
3. It is no less likely that after the flight the parcel will remain at the customs of our country for a long time.
4. Delays of postal items in various sorting shops of the Russian Post in different cities cannot be ruled out.
5. It is quite possible that the parcel will lie for several weeks in the post office of your city, waiting for the arrival of the addressee, who was not informed about it. Therefore, having tracked your parcel from China and seen a mark of arrival at the place of delivery, you can safely go to your post office and demand the delivery of the long-awaited parcel.

EMS express mail is the fastest and most convenient way to deliver a letter or parcel throughout Russia and abroad. The courier will pick up the shipment at a place convenient for you and deliver it to the addressee's home or office. Express shipment is registered, its delivery and delivery can be tracked using a track number.

In cities where there is no EMS courier service, you can send and receive express mail through a Russian Post office. To calculate the delivery time and cost, and also find out if courier delivery is available, you can use or.

You can also familiarize yourself with the delivery rates for EMS express items:

Restrictions

• Weight: up to 31.5 kg- in Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
• The sum of the length and perimeter of the largest side is no more than 300 cm
• Length, width, height – no more than 150 cm

How to send

1. Make sure you don't forward anything
2. If you are sending a letter or small parcel, the courier or post office employee will provide you with one (maximum size 60 × 70 cm). Or you can pack the shipment yourself according to.
3. or give the shipment to an employee.
4. To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
5. To order additional services of declared value, cash on delivery, inventory of the attachment or SMS notification, contact the courier or post office employee.
6. Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

How to get

1. The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
2. On the day of delivery, the courier will call the recipient.
3. If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
4. The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
5. You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

• Description of the attachment. You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker.
• C.O.D. To receive the package, the recipient will have to pay the amount you specify. The amount of cash on delivery cannot exceed the amount of the declared value.
• Declared value. Your parcel is insured. If something happens to the parcel, you will be able to receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
• SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Maybe not everyone knows this, but nevertheless it exists. If delivery deadlines are violated, EMS pays compensation- up to payment of the full cost of the money spent on delivery.

In this topic, I want to talk about both the compensation that EMS transfers in case of violation of the delivery deadlines for express parcels, and some cases when they do not want to deliver the parcel to your home - or the parcel arrives with deviations in weight.

And also how the process works - what stages your parcels go through.

I will be glad if you write back - so that you want to know more.

Such an application will be considered within 2 months.

The recipient can initiate payment of compensation by requesting from the sender " Sender's statement of refusal to pay compensation in favor of the addressee or a third party "
All forms are available.

What is the procedure:

1) Make sure that the delivery deadlines are violated. There is a section on the website with delivery times. You can also call their hotline.
2) Request from EbayToday a “Sender's Declaration of Waiver of Refund to the Addressee or a Third Party,” as well as a receipt and proof of shipment.
3) Fill in " " from emspost.ru
4) Submit an application, with copies of documents from step No. 2, to any EMS department (). You can also send your application and documents by registered mail or electronically through the Contacts section.

EMS is considered courier mail, but they work worse than ever. And only together, collectively and en masse, we can improve their work.

Reading the forums - recently the average delivery time from the US to Russia is 35 days! So tell me - what kind of courier express mail is it that takes so long to deliver the parcel?

An interesting fact is that all your parcels, leaving the territory of the United States, arrive on the territory of Russia within 3-4 days... However, how much we want fast processing - the Import mark appears only after a week, two... or even three. All this time, the shipment is safely waiting in line for processing, and there are tons of postal correspondence awaiting processing ahead.

After the import stamp is stamped, the parcels are sent to customs officers, who scan the parcel. If there are prohibited items - or many identical items - a stamp is placed indicating that the parcel is “with customs notification”; if not, then release is permitted. As soon as the container is filled, the parcels leave the MMPO (place of international postal exchange) - and after some time they are sorted at the sorting center.

EMS only flies to large cities. In villages and villages - EMS is delivered to the capital of your region - then by land.
After delivery to your destination, you will be contacted by a courier - or rather an employee of the central post office in your city (for small cities) - and an EMS branch - if it is a large city.

It is worth remembering that EMS delivers to your door!

I had a case when they simply refused to lift my parcel to the 5th floor (the parcel weighed 20 kg). The courier said that he was not being paid for this, took the notice - which I had already filled out - unloaded the parcel from the car and left. I sent the parcel myself.

To avoid getting caught like this, follow the universal advice:
When filling out the notification form, do not put your signature!
There is no need to write anywhere that you have no complaints about the mail! According to the Rules for the provision of postal services, you are not obliged to write this!

It often happens that a parcel arrives with a different weight! Unfortunately, this also happens.
Don't be lazy to go and get ems yourself. Before receiving, please inform us that you want to receive the shipment unopened, because... weight does not match. The autopsy should be performed ONLY in your presence, with the head of the security department. At the same time, an act is drawn up.

All victims will contact support to initiate claims for reimbursement.
I will be glad to help you if you have any questions!

EMS (Express Mail Service) is an international express mail delivery service operating in most countries participating in the Universal Postal Union. By express delivery we mean, of course, expedited delivery, but how expedited is it? What are they like in reality? EMS delivery times from abroad?

In order to understand how long it will take to send EMS from a particular country, you need to understand exactly how this delivery service operates. EMS delivery principle the same as for regular mail: two postal services take part in the delivery of international mail (IPO) - the sending country and the receiving country.

First, the parcel is accepted from the client at the EMS office of the sending country. It is sorted and sent to one of the logistics centers. After that she leaves the territory of the sending country and begins its journey to the destination country. On this journey, it may pass through one or more transit points in the territory of other countries.

Upon arrival in the country of destination, the MPO falls under the responsibility of the EMS of the recipient country. She passes customs control and delivered to the recipient's address. It turns out that the EMS delivery time will depend on how quickly the express delivery services of both countries - the country of departure and the country of destination - work.

For example, let's try to calculate, how long does it take to send a parcel from the USA to Russia?, sent by EMS. The EMS express delivery service in the USA corresponds to the delivery method offered by the United States Postal Service (USPS). The USPS website (usps.com) indicates a delivery time of 3 to 5 business days for MPOs shipped this way.

However, it should be understood that this delivery period only applies to the period while the parcel is in the area of ​​responsibility of the American postal service. During this time, USPS promises deliver the parcel to the border of the destination country, if there are no delays at transit points (the US Post naturally cannot be responsible for the processing and sorting of parcels at transit points).

Thus, 3-5 days- this is the period during which the parcel, under ideal conditions, will reach Russian customs. To this period it is necessary to add the EMS delivery time throughout Russia.

Customs clearance of parcels Normally it takes no more than three days from the moment it arrives at the place of international postal exchange (IMPO). However, if the MMPO is heavily loaded, as well as an incorrectly filled out customs declaration, the presence of prohibited goods in the parcel, etc., the postal item may be delayed at customs.

EMS delivery times within Russia may be from 1 to 6 days and will depend on which MMPO the parcel arrived at and to which city the delivery will take place after the parcel passes customs control.

Most international shipments undergo customs control in Moscow. If a Moscow address is indicated on the parcel, the addressee can receive it the very next day after clearing customs. And the EMS delivery time from Moscow, for example, to Bryansk is 2-3 days. WITH control deadlines for parcels can be found on the EMS Russian Post website (emspost.ru).

Thus, adding up all the deadlines, you can understand that the actual delivery times for EMS from the USA to Russia are approximately 7-14 working days under favorable circumstances. Practice shows that delivery can take up to 20 days. Using the same principle, you can calculate the EMS delivery time between other countries, based on the delivery times indicated on the EMS website of the desired countries.

When expecting express delivery from abroad, it is advisable to use the service. Then you'll know where is your parcel currently located?, and you can roughly calculate how long it will take to deliver it to your destination.