Window factory service department. Warranty service. Curtains and blinds

The company "Windows of the Century" has its own production of PVC plastic windows in Moscow and the Moscow region and sells, delivers and installs products, providing its customers with full warranty service for structures.

Fortunately, such situations arise very rarely, however, we undertake to eliminate free of charge all defects identified on the main elements of plastic windows: double-glazed windows, plastic profiles, rubber seals, locking fittings, window sills, slopes, ebbs, mechanical and welded joints.

The activities of our company comply with all regulations of the Russian Federation. According to the Law “On the Protection of Consumer Rights”, the customer, if any manufacturing defects are detected, has the right to demand their elimination at the expense of the manufacturer. Damage to structures resulting from the actions of third parties, improper transportation, or the ingress of chemicals cannot be repaired free of charge.

The product is excluded from warranty service if:

Its installation is carried out in-house or by third-party contractors;

Unauthorized changes are made to its design;

Elimination of identified defects is carried out by organizations that do not have the authority of the manufacturer;

If the operating instructions are violated.

The warranty comes into force The warranty comes into force from the date of installation of the structures. According to the terms determined by the manufacturer in accordance with product quality, the warranty for installation work is five years, for glazing of balconies and loggias with aluminum and PVC - at least 3 years, for windows made of aluminum and PVC - at least 3 years. effective from the date of installation of the structures. According to the terms determined by the manufacturer in accordance with the quality of the products, the warranty for installation work is five years, for glazing of balconies and loggias with aluminum and PVC - at least 3 years, for windows made of aluminum and PVC - at least 3 years.

We take care of our clients and minimize the likelihood of unpleasant situations occurring. In order to completely avoid them, we recommend using the services of our consultants, delivery and installation services.

The plastic window market is a scam market. No, of course, there are conscientious and reliable companies, and there are quite a lot of them. But compared to the number of fly-by-night companies that appear every year closer to summer, they are in the minority. This means that it is necessary to exercise special vigilance and caution when working with window manufacturers and installers.

Watch the following videos to prove that we are not making this up.

These are the first three videos on YouTube for the query “plastic window scams”:

• Fraudsters left a pensioner from Kuibyshev without money and the promised plastic windows
• The scammer left gullible citizens without money and without windows

On the first page of the Yandex news feed for the same request, you can find information indicating that in the last three months alone, glazing scams have been uncovered in the following Russian cities:

• Nizhny Novgorod
• Astrakhan
• Rybinsk
• Ryazan
• Volgograd.

Please note again that we are only talking about cases that have been resolved to date.

Typical scheme of scammers:

• Start working by mentioning brands that inspire trust among customers. For example, say that the company produces translucent structures with a Rehau profile.
• Inform as many people as possible about incredibly large discounts in order to increase the flow of orders.
• Over time, develop a client base sufficient to receive the desired amount of money (some scammers limit themselves to a dozen clients, others recruit large corporate orders, the amount of which amounts to hundreds of thousands of rubles).
• Receive prepayment or full payment under the contract from a large group of clients.
• Disappear.

In 2013, it became known that a company operating in Vladivostok under the well-known brand “Windows of Growth” had collapsed. The management disappeared without a trace, along with the advance payment received from clients for the installation of plastic windows. As it turned out during the investigation, the Moscow company had nothing to do with the company that borrowed its name. The scheme of the scammers was standard: first, an advance payment was collected from clients, then the employees fed them “breakfast”, promising that the installation would be completed soon, after which the company disappeared.

How to recognize an unscrupulous company

In fact, everything is not that difficult. Here are the main signs:

• The organizational and legal form is individual entrepreneur as the cheapest option.
• Work on the market for less than a year.
• Lack of a website and any information about the company on the Internet, including reviews.
• Offering suspiciously low prices, too large discounts.
• The desire to receive 100% prepayment under the glazing contract.
• Advertising on free websites, in newspapers in the “private advertisements” section.
• Lack of contact information, the manager insists on visiting the house.
• The company has an office, but it does not inspire confidence.
• The competence of the employees leaves much to be desired; they cannot answer specific questions.
• Lack of product quality certificates.
• Excessive warranty.

But some are more subtle...

The bulk of scammers are fly-by-night companies, but there are also companies that have been operating on the market for quite a long time, deceiving clients over and over again, which the latter do not even suspect.

What profile are your windows made from?

If you think that the manager’s answer to this question will tell you everything about the quality of the window, you are very deeply mistaken.

In order to produce a high-quality plastic window, you need expensive modern equipment, special stands for setting up fittings and checking welds, and, of course, qualified craftsmen. Only a large manufacturer can afford this. The build quality is very difficult to determine by eye, so you should just ask the seller who the manufacturer is.

Little things are big problems

The quality of the fittings determines the convenience and service life of the window. The undisputed leaders in this segment are German manufacturers - Roto, Siegenia-Aubi, Maco. But even if a company offers reliable accessories, this does not mean that it does not save money.

In the vast majority of cases, cheap and low-quality windows do not have the following installed:

Opening limiter (comb)- allows you to fix the open sash in both the rotary and folding positions. In cheap models, even this is not installed, not to mention multi-stage micro-slot ventilation systems, valves and other devices.

Erroneous action blocker- allows you to fix the sash so that the window does not hang on the lower hinge if the handle of the open sash is switched to tilt mode. It not only provides convenience and guarantees long service life, but is also responsible for the safety of health and life (one day a heavy sash may fall out of the opening).

The strike plate is responsible for the tightness of the narthex; their number in one window cannot be less than four, otherwise there will be blowing from the window, and ice formation is also possible.

Aluminum handles. Quality handles are made from aluminum and then coated with plastic. Cheap windows use plastic handles, which break down very quickly.

And there are also slopes

Which normally should be made from sandwich panels, and not from cheaper plastic ones. Fungus and mold do not form on such panels, and most importantly, they have improved thermal insulation.

The joints of the slopes should be sealed not with silicone sealant, which can come off in a month, but with liquid plastic, which, moreover, perfectly matches the color of the panel.

But that's not all

How do you feel about your nervous system? Some window companies, even offering high-quality windows, do not care at all about how much worry their customers will have to endure due to their fault.

Common problems include:

• Missing deadlines without informing the client about it. Very often this situation arises: there is an agreement that a surveyor or installation team should arrive at a certain time. The client takes time off from work, waits, and the company simply forgets about the order, or the specialist appears with a long delay. And it’s good if the delay is only an hour or two. What if it’s six or eight?
• Rudeness of employees. Why is this also a hoax? Why not? If you contact any company and pay money, you have every reason to expect polite and attentive treatment, competent answers to all your questions. When they talk to you as if you are also guilty... the lie is obvious.
• Incorrect calculations. There are often cases when the customer is told one price when concluding a contract, but after installation it turns out that it is 20-30% higher. The fact is that many companies do not immediately include delivery and installation in the price. Despite the fact that the customer, without being notified of additional costs, has the right to defend his interests, few people want to waste time and effort going through the courts.

Need I say that when dealing with a normal company, such things will never happen?

How to find a guaranteed reliable company for installing plastic windows?

Well, for example, use

review database

On the Windows Media portal: this is the only Russian resource that contains the most complete information about the window market.

Another win-win option is to contact a company that has been around for a long time, has thousands of reviews from customers and occupies high positions in ratings. However, the choice is always yours.

Should I order windows from dealers? Why not. The main thing is to make sure that the company really is an official representative and has permission to use the trademark. This is confirmed by the presence of an appropriate certificate certified by the signature of the general director and the company’s seal, as well as certificates of conformity for products. As a rule, a list of official dealers is always presented on the company’s website; you can always clarify this information by calling the hotline.

What if there are no representatives of large companies in your city?

Then you must act in accordance with the following rules:

• Order windows from those companies that your friends recommend (it is advisable that the windows have been with them for 3-4 years, since some shortcomings in the installation and the design itself only appear after a certain time).
• If you don’t have such acquaintances, you need to contact a company that has been working on the market for more than two years. Or better yet, even longer.
• Don’t be shy to ask for a full package of documents: a certificate of registration with the tax authorities, product certificates, contracts with the manufacturing plant. Particular attention should be paid to the last point: if the manager is not ready to provide contracts, there is a high probability that the windows are literally produced “in the basement,” which means their quality is guaranteed to be low.
• Find out who exactly will carry out the installation work and find out the qualifications of the craftsmen.
• Do not sign an agreement without thoroughly familiarizing yourself with the deadlines for its execution: they should not be the subject of a verbal agreement.

Repair of plastic windows Ot 700 rub.

Departure of a specialist 0 rubles!

Adjusting the sashes

A procedure that even the best windows need over time.

Regardless of which windows are installed, they can creak,

ventilated, does not fit tightly or closes poorly.

Repair/Replacement of accessories

Window fittings are perhaps the most significant element of any window, which takes on the greatest load during operation. Therefore, the durability of the window depends so much on its condition.

Window/door upgrades

Your windows can do more than you think! The manufacturer refuses to install additional, useful elements on your window in order to save money. In our company you can always order any types of window handles, blockers, ventilation clamps and much more.