Why does the server turn off channels on tricolor? Tricolor does not show free channels: what to do

Connecting satellite TV is not just on the list comfortable conditions, it is also a necessity.

The service is especially in demand among Russian residents who live in small towns and villages (after all, there may be no other alternative option there).

The Tricolor company is one of the most popular in the field of digital television.

Channel viewing is available in HD quality. “Tricolor” can rightfully be called a nationwide enterprise, because its connection is accessible even to people on a limited budget.

How does Tricolor TV work?

However, despite good quality pictures and a large number of TV channels, the system does not always satisfy its subscribers.

Problems with the broadcasting of pay TV channels are especially common, although in some cases even basic ones stop showing.

In eight cases out of ten, such problems are caused by problems with receiving signals.

Sometimes you can fix the situation yourself. But more often, special specialists are called for this, who will eliminate all problems “for sure.” Such services are expensive (the technician’s visit itself), so some subscribers prefer to correct the situation themselves.

Despite all sorts of problems, Tricolor satellite television is only gaining great popularity among Russian citizens.

Why don't Tricolor TV channels work?

There are several reasons why the system fails and channels stop working. Let's look at the main ones.

Reason #1: rain, snow and other precipitation

Most often, the factor that causes failures is simply nature. Yes, climatic conditions often interfere with proper broadcasting.

In particular, precipitation that occurs during bad weather prevents the receiving signal from working well.

It is very common for subscribers to file complaints on rainy days.

But this happens not only among Tricolor TV clients, but also among subscribers of other agencies.

The reason is that the signal receiver has a small diameter. Typically, a company that provides cable services provides subscribers with antennas that are designed specifically according to its standards.

However, such dimensions may be ideal for one area and not at all suitable for another. And so, in sedimentary areas, channels will not work regularly, because a regular tricolor signal receiver will not be sufficient for good broadcasting.

Reason No. 2: incorrect installation of the signal receiver

Often the signal is lost or distorted only due to the fact that the signal receiver itself was incorrectly installed - this is the case soon will cause complete loss of channels or partial distortion of pictures.

This problem may occur only once over a long period of time or several times a day - in either case, getting rid of it is quite simple. You just need to install the receiver again, and this time do it right.

A similar problem may also occur due to the fact that the cable that connects the antenna to the TV is damaged.

Reason No. 3: the influence of objects in a particular area

Sometimes the reason lies only in environment. That is, the proper broadcasting of Tricolor TV channels is only interfered with by objects in the area where the subscriber lives. These can be a variety of obstacles - they interfere with the signals. A simple example trees can serve too big houses neighbors and other structures. Is it possible to fix this?

First of all, you need to find out what object was the cause that provoked the problems. Then you need to reinstall the antenna in another place - after that all channels will start working again. Less commonly used is the removal of objects (trees are cut down, etc.).

Reason #4: ice on the antenna

In some cases, interference is caused by ice on the antenna. Therefore, in case of malfunctioning channels, be sure to check the condition of the antenna.

Reason #5: technical work

Sometimes Tricolor TV stops showing not only paid, but also basic channels. Checking all the components gives good results, but the TV channels still do not work. However, the paid period has not yet expired.

This picture is observed when the Tricolor TV company itself conducts engineering works. If this is the problem, then the subscriber only has to wait for them to end.

If you find any kind of malfunction in the system, do not try to get rid of it yourself. Otherwise, you will only ruin your capricious satellite TV, so repairs will only cost you more in the long run.

All channels are only paid for, and not one of them works - what happened?

Some subscribers experience the following situation: immediately after Tricolor services are paid for, the system does not work. Why can this happen and is it possible to quickly correct the situation? In the table you will find detailed answers.

However, it is not always possible for a subscriber to independently identify the reason why channels on the TV stop working, and then eliminate it.

For example, if the value “8888” simply appears on the screen, or the tuner blinks non-stop or stops responding to commands altogether, you definitely need to call technical support. This way you will receive the first recommendations and learn how renovation work You need.

If a value in the form of two brackets appears on the tuner screen, it means that your device has factory settings, that is, reconfiguration is necessary.

How and why is channel activation carried out?

After a year has passed from the date of using the services of the Tricolor TV company, some subscribers stop showing the “Optimum” and “Maximum HD” channels. The system writes encoded channels.


First of all, you need to call and ask the operators whether the paid period has expired. If you just recently made a payment, find out if it has arrived.

Remember, so that the system does not write a coded channel, it is necessary to activate the channels immediately after the payment is credited. To do this, you need to go to the subscriber’s personal account, after which you should place an order to receive activation codes. Thus, viewing channels will soon be available.

Carefully check the data you enter when paying so as not to make mistakes when entering the contract number or numbers.

If, despite all the actions taken, Tricolor TV malfunctions. Turn on the TV, set the encrypted channel to nine o'clock.

Tricolor TV – largest company in the field of satellite television. It regularly updates the system, offers new products that include more possibilities, options and functions.

The quality of Tricolor TV products is excellent, but even when viewing the channels of this operator, some problems may arise. In such cases, the system makes recommendations that are best followed immediately.

Whatever system failures are observed during the operation of satellite television, the Tricolor TV company asks subscribers to perform several simple actions.

Perhaps this is only a temporary glitch or error, and after the recommendations, the receiver will begin to work properly. In this case, you can even handle everything yourself without involving professionals and without spending extra money.

What to do if the system crashes

Before contacting a repairman or starting any operations, try simply turning off the tuner completely. To do this, you need to press the corresponding button and remove the power source. Now wait ten to five minutes.

The Tricolor TV company asks its subscribers to reset the settings to factory settings at least once every twenty to thirty days (how to do this can be found in the instructions specifically for your receiver.

If you followed the above recommendations, but it did not help you (that is, after trying to turn on the TV and watch TV channels, the message “List is empty”, “No signal”, etc., or just a dark screen appears), you need to do the following. Be sure to find out what is preventing you from properly watching TV channels.

Perhaps the problem is not in the Tricolor receiver at all, but in the TV. To do this, press the “Menu” button on the control panel. If after this the settings do not appear, then your tuner is simply not connected to the TV, and therefore the message comes from the TV.

It is possible that all the problems arise due to the fact that the receiver is simply poorly connected.

Tricolor is not looking for channels? Check the tuner connection

This seems elementary, but in fact, some subscribers forget to check how well the receiver is connected to the power source and to the TV.

Take the remote control from the tuner, find the red icon and press. If the device is connected as needed, the number of the channel you selected will immediately appear on the screen. If the time is shown on the screen, then your device is simply in standby mode.

Most models of Tricolor TV receivers are characterized by the following features:

• if the indicator flickers, the device is turned off;
• if the indicator is on at the top, then the HDMI output is connected;
• if the indicator is on at the bottom, it means AV.

You can switch the output using the “Input Signal” icon. If the command doesn't execute right away, don't worry. Typically, execution takes from five to fifteen seconds.

What should I do if the “List is empty” message does not go away?

The Tricolor TV company, if problems arise with the channel list, offers two ways to correct the situation:

How to reset settings?

If you want to cope on your own and don’t want to call the experts for help, then this method is for you. Resetting settings is very simple procedure. The Tricolor TV company recommends this if any system failures occur.

To reset settings, do the following:

1. Take the receiver's remote control. Find an icon on it called “Menu”.
2. Several sections will appear, you need to select “Settings” (sometimes the same option is shown under the name “Settings”).
3. Most likely, a window will immediately pop up asking for a PIN code. Enter it. The default is 0000.
4. Now find the factory settings among the settings (that’s what they are called).
5. Confirm the reset.

Once you have completely completed the reset, the tuner will reboot. You will see a “1-Step Setup Wizard” message on the screen. Then the “Masters” process occurs; in the “Operator” section, indicate Tricolor TV.

Most likely, after this your tuner will start working properly. Otherwise, you need to seek help from professional craftsmen.

If there are no channels in the list or “No signal”

In such cases, it is imperative to check how good the signal level obtained from the antenna is.

To check the signal, you need to double-click the red button (located on the receiver’s remote control) - usually “F1”, “i” or “INFO”. If necessary, it is also recommended to press green. After these steps, an extended info banner window will pop up on the screen. At the bottom of this very window you will see two values ​​- the strength and quality of the signals.

In order for the signal to be received without problems and allow normal channel viewing, you need to ensure that the values ​​are not less than seventy percent.

As you know, after the end of the paid subscription service period, the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that they don’t show on Tricolor TV free channels. What happened? Do I need to call immediately? technical support Or is there something I can fix myself?

Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.

The procedure for checking the operability of system equipment

First, try rebooting the receiving device. Turn off and turn on the power again. Perhaps something went wrong during the connection process, automatic settings ended incorrectly.

Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it doesn't work, the screen should say "No Signal".

Most likely the settings have gone wrong. First of all, reset your equipment to factory settings. If there are violations in the channel settings, after returning to the default settings, the signal should appear.

How to restore factory settings

According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning appears indicating that all user settings are about to be reset. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.

Now you need to specify your region and re-automatically search for channels. Once all working channels have been found, save the current settings.

Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.

If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver - has there been a break in the cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a technician from the service department.

Free channels are not shown, but the information channel is working

There are three possible options here.

1. This situation may mean that the user has not yet verified their subscriber details.
2. The receiver does not see the access card.
3. The card is not installed correctly.

If user data is not confirmed, paid channels may also be disabled during the paid validity period of Tricolor TV. How can I confirm my user rights?

• Call the toll-free number 7.800.500.01.23 and ask the operator to confirm your personal information.
• Visit the official website of the service provider. Log in to your personal subscriber account on the main page of the site. Confirm your details in your personal account.
• To receive a password from your personal account, you need to enter the ID of your receiver or indicate the number of the subscription agreement, and then order a password. You can receive the password either on the receiver or on the one specified in the contract cellular telephone text message, you can also ask to send the password by email.

Now it’s time to check whether the receiver sees the access card. To do this, open the Menu, go to Conditional Access, then DRE Module. Look - in the ID access card menu item the number should be indicated, the same as written on the card installed in the receiver. If there is no number, it means that the receiver could not detect the card.

Sometimes the user inadvertently inserts a card reverse side. This also needs to be checked. If it is installed correctly, check it on another device. If there is such a possibility, of course.

If your card was detected normally on alternative equipment, everything worked - the receiver is faulty and must be taken to service center for diagnostics and repair.

Software is outdated

To update software you need to find the update item in the menu and start the process. Be careful: you cannot turn off the equipment during the update, because the program will overwrite files and if they are only partially overwritten, then they will only work partially - i.e. will not work at all and the equipment will be damaged due to your fault!

Other possible reasons for the lack of broadcasting of free channels

Transmissions were stopped for several hours for routine maintenance or repairs. In this case, you just need to wait a while. Try to contact other subscribers and find out if their TV is working. Go to the official Tricolor website and see if a technical break has been announced.
You old receiver, it is not compatible with updated television broadcast technologies - it's time to update your equipment.

If none of the above helped solve your problem, all that remains is to write an email to the customer service or try to call the operator.

This article should be useful to subscribers of the satellite operator Tricolor TV who purchased Tricolor TV satellite equipment kits with a GS 8306 (8305) receiver, the software version of which is V 1.0.049.

These kits, packaged in branded boxes, can currently be found mostly on the shelves of chain stores, the names of which we will not mention, but buyers turning to this article will remember the names of these stores, including with an unkind word.

In March 2013 the software of this receiver model was updated via satellite, however, the kits that this period were on store shelves, and as you yourself understand, were not connected to satellite antennas we simply did not receive the same update package version V 1.1.001 necessary to watch channels in HD format.

As stated by the Tricolor TV company itself, GS 8306 receivers that have not received the update package will not be able to provide access to viewing channels in HD format.

Exits from this provision some:

1. Wait for the next update via satellite for the GS 8306 receiver model, but no one can say with certainty when it will happen.
2. Contact the service center with a request to change the software version, but this is a costly method.
3. Update the receiver software yourself by downloading the firmware from our website in the section or by rummaging through the “Help” menu on the main website of the Tricolor company.

Below we present the sequence of actions that you will need to repeat in order to change the software on the GS 8306 receiver:

1. To install the firmware, you need a flash card, which you can find at home or buy, or temporarily borrow from your friends or relatives. Please note that not all flash cards are compatible with the GS 8306 receiver, so we recommend that you find a card from Transcend; it was the flash card from this company that our company repeatedly updated the software of the receiver of this model.
2. After you have acquired a flash card, you need to format it in FAT-32 and make sure that there are no damaged blocks on the card. If there are damaged blocks, we replace the flash card.
3. Copy the file ssu_gsc_stb.upg to the root directory of our formatted flash card without changing the file name.

4. Before inserting the flash card into the receiver, you need to make sure that the receiver is turned off, it is advisable to unplug the receiver's power supply from the outlet.
5. With the receiver turned off, insert the flash card into the connector for USB storage, located on the rear panel of the GS 8306 receiver.

6. Plug the receiver's power supply into a power outlet and press the round receiver power button located on the front panel of the receiver body. Sometimes to turn on the receiver you need to hold down the power button for 2-3 seconds, so we immediately recommend that you hold down this button so as not to make further attempts to turn on the receiver.

7. After a few seconds, you will see the LEDs surrounding the power button begin to blink alternately, and on the TV screen you will see a frame with the inscription “Please wait, the software is being updated.” The scale will gradually fill, which means the software update process is moving forward.

Remove the flash card from USB connector It is strictly prohibited to open the receiver's storage device until a message about the completed update appears, otherwise you risk the receiver failing and requiring you to contact a service center.

8. After the entire scale is filled green, and on the screen you will see the message “Update completed successfully! Please disconnect the USB storage device and reboot the receiver." All you have to do is remove the flash card from the USB drive connector and use the power button on the front panel of the receiver to turn off the receiver.

9. Again, use the power button on the front panel of the receiver to turn on the receiver and enjoy watching channels in HD format that were unavailable from old version software V 1.0.049

If your receiver does not start automatic firmware from an external USB drive, and the indicators are constantly on, and the receiver does not respond to commands from the control panel, you need SPI Flash firmware. How to do this, read the article " Firmware SPI Flash GS 8306" .

If you still have any questions, you can ask them by calling our company Kirovsat t. 44-13-50, t.s. 8-912-734-13-50 or in our store at Kirov, Solnechny proezd, 8.

Question answer

Question: How much does Tricolor TV cost you?
Answer: A set of equipment for viewing Tricolor TV channels with the new GS 8307 Full HD receiver costs 7,900 rubles. This equipment allows you to receive more than 170 channels. Of course, the price of the first year of viewing is included in the price of the set. If you want to watch even more, buy additional packages from the Tricolor TV operator. Price standard installation– 1000 rubles.

Question: Where can I buy a Tricolor kit in Kirov and order installation?
Answer: Call the Kirovsat company phone number 44-13-50, 8-912-734-13-50 and report the model of satellite equipment that you have decided to install and the installation address. Choose the most suitable delivery and installation time for you. After installing and configuring the equipment, pay the installation fee and the cost of the equipment.

Question: What do customers most often choose now?
Answer: Most often you have to put Tricolor and Telecard.

Question: My old antenna was blown away by the wind and the wires were broken, the cost of a new setup and installation will be the same - 1000 rubles?
Answer: No, you will have to pay much less to restore normal channel viewing. We offer significant discounts to customers whose antennas are already installed.

Question: I don’t know if it is possible to install the antenna near the balcony or window. Is there a satellite signal?
Answer: Contact us and give the exact address indicating where the windows face. In most cases this is possible.