Recalculation of hot water for underheating. Hot water temperature according to standard. Application for recalculation of water by meters

Payments for utility services make up a significant share in the budget of Russians, often exceeding 1/5-1/4 of total income. That is why it is important to ensure that housing and communal services receipts include only the services actually consumed by the family (this also applies to water supply), and do not hesitate to demand a recalculation of payments.

What is recalculation for water in a housing and communal services receipt?

Depending on what amenities the living space is provided with, the consumer has to pay for cold and hot water, electricity, gas or solid fuel, water disposal (wastewater), waste collection and removal (MSW). According to the payment for “utilities”, water (cold and hot), energy, and sanitation, spent on maintaining the common property of an apartment building, are included.

The total payment billed by the management company to the consumer-tenant (or owner) is calculated from the readings of individual meters (apartment) and common building meters. If there are no meters, payment is calculated according to utility consumption standards. This procedure is also established for payments for water (Rules, approved by Decree of the Government of the Russian Federation No. 354 of 2011).

In some cases, a receipt for payment of utilities contains a recalculation column that adjusts the total payment amount up or down. The amount is adjusted upward by resource supply organizations based on the results of meter checks, but to reduce the amounts for one reason or another, residents will have to write an application for recalculation.

The difference between the accrued and previously paid amount for water and the amount that actually needs to be paid is the amount of recalculation for water.

Grounds for recalculation

Current legislation provides for the possibility of recalculating amounts for water and other utility resources.

If there are meters in the apartment, this is done for one of the following reasons:

• Based on the results of checking the metering devices in the apartment. If the readings provided by the homeowner to calculate payments do not correspond to those found during the inspection by representatives of the resource provider, a recalculation is made based on the inspection data. In this case, it is possible that the amount will either decrease (if the readings were submitted with an overestimation of volumes) or increase it (if the readings were underestimated).
• In case of violation of the rules for connecting the consumer to networks. In this case, recalculation for the service is made on the basis of an act of the commission that established the fact of an incorrect connection. In this case, the consumer is charged additionally for the unaccounted resource (for water, this is done based on the throughput of the pipes) and is given an order to eliminate such a connection. If it is impossible to establish since when the incorrect connection has existed, additional fees will be charged for the three previous months (according to Article 354 of the Resolution, paragraph 62).
• In case of interference with the operation of meters. Frequent reasons for recalculation on this basis are the loss of seals, missed deadlines after calibration of meters, etc. Recalculation is done from the date of installation of seals and devices that allow recording unauthorized interference in the operation of meters, but no more than three months prior to that. in which interference with the operation of devices has been established.
• When providing services (including cold water, hot water) with interruptions exceeding the standard duration, or of inadequate quality (for example, low temperature hot water). At the same time, the person guilty of providing low-quality services or their absence is obliged to pay the consumer a fine (Part 4 of Art., Section 9 of Rules No. 354).

As follows from the above, the initiator of the recalculation can be both the consumer himself and representatives of utility services authorized to conduct inspections of the consumption of relevant resources.

The procedure for recalculating utilities

Adjustments to amounts accrued for utilities can be made:

• Based on a protocol or report of inspection/checking of metering devices;
• According to the consumer.

If a citizen-consumer of utilities takes the initiative, he must submit an application to the company providing the relevant services (heat supply or water utility). The application must be registered (make a note of acceptance on a copy of the application). If there are additional documents (inspection reports, quality reports, etc.), they are also attached to the application.

The application must be reviewed within no more than 5 working days. If the decision is positive, utility bills will be revised, and overpaid amounts will be offset against future payments (that is, in subsequent periods the consumer has the right to pay smaller amounts).

In case of refusal to recalculate, the citizen is left to decide what to do next: he has the right to apply at his own choice to Rospotrebnadzor (for the quality of services), the prosecutor's office or the court.

How to recalculate water using a meter

The most common situation that requires recalculation of accrued amounts for cold water or hot water supply is incorrectly transmitted readings to the resource supply organization, which resulted in an overpayment for water.

The procedure to be followed is as follows:

• Record accurate instrument readings with the participation of suppliers. To do this, you need to call specialists from the heat and water supply organization and draw up a report.
• Attach a document for inspection of metering devices to the application and submit it to the billing department of the service provider.
• Expect recalculation, which will be reflected in the next payment receipt.

Recalculation for water according to the meter is done by the service provider in accordance with clause 61 of the Rules, approved. Resolution 354. At the same time, new meter readings taken on commission, at the request of the consumer, are accepted for recalculation only if it is established that the meters themselves are in good working order, the verification period has not expired, and the integrity of the seals has not been broken.

Hot water does not meet the norm - how to recalculate

Payment for hot water supply constitutes a significant part of all utilities, and its quality is not always satisfactory. If rusty or lukewarm water comes out of the tap, if there are interruptions in supply, the consumer has the right to count on recalculation of amounts for hot water supply of inadequate quality.

According to SanPiN, the temperature of the hot water supply must be at least 65 degrees, and according to the “Rules for the Provision of Public Utilities”, fluctuations during the day cannot exceed 3-5 degrees. According to the “Rules”, if the temperature of the hot water supply is below 40 degrees, it is paid at the rates of hot water supply, and if it does not reach the standard of 65 degrees, the cost of payment is reduced by 0.1% for every 3 degrees below the standard.

If the quality of water does not suit the consumer, he has the right to submit a claim to the management company (or HOA, housing cooperative).

According to clause 104 of the Rules, an examination upon the fact of a person’s application must be carried out within 2 hours (or at another time as agreed by the parties). The inspection report is drawn up by commission, and the consumer is given his own copy.

If the management company refuses to carry out an inspection, the residents have the right to draw up a joint act, which will subsequently become the basis for imposing a fine on the management company. If the fact of the temperature of the hot water supply is confirmed, it is attached to the application for recalculation, which is submitted to the heat supply organization (if an agreement is concluded with it), or to the management company (if, under an agreement with the consumer, payment is made through it). In this case, the period during which the service was non-conforming is indicated (such a period is determined according to paragraph 112 of Resolution 354).

The difference in domestic hot water bills is counted towards future periods (that is, subsequent months).

Who is responsible for hot water?

It often happens that in order to receive a recalculation for domestic hot water, the consumer has to find out who is responsible for hot water, its temperature and quality.

It should be remembered that citizens make mutual payments with those organizations with whom they have a concluded agreement for heat and water supply.

Most often, management companies are responsible for delivering water to residents of apartment buildings, and heat supply organizations are responsible for the temperature and quality of water only up to the separation point (border) between the centralized system and the house system.

Documents on the basis of which recalculation can be made

If a housing utility consumer requests a recalculation of payments for water, hot or cold, supporting documents must be attached to the application.

• Such documents may include:
• When clarifying the readings of metering devices - instrument inspection reports, verification document;

When supplying water of inadequate quality - a temperature measurement report, a report on the lack of water supply, water quality examination protocols, etc.

Extracts from the application books of housing and communal services, management companies (about applications, their elimination) can also serve as supporting documents.

Sample application for recalculation of hot water

As a general rule, when writing such an application, it is necessary to indicate the name of the addressee - the organization to which the application is being submitted (MC, HOA, resource provider), full name and address where the applicant lives (apartment, residential premises) for which the recalculation must be made, and text part containing the reason and justification for the recalculation.

It is good to support the application with references to the Rules for the provision of utility services, SanPiN and other regulations. The documents attached to the application must be indicated in it. Be sure to sign and date the application, and also keep a copy with a note indicating its acceptance for consideration.

It is possible and necessary to know how to recalculate payments for utility services, including cold and hot water, if they do not meet the standard or if there are inaccuracies and errors in the transmission of information from meters. Just don’t forget about the procedure for providing recalculation and confirm your requirements with relevant documents.

The numbers on your utility bill do not always reflect actual water consumption. Sometimes the management company adjusts the amount upward based on the results of meter verification. Sometimes the reason is that the tenant incorrectly conveyed the testimony or a simple mistake by the utility workers. To recalculate your water bill using the meter, you must first determine the grounds for reducing the amount.

The apartment has a meter, but the management company charges fees according to the norm: reasons and algorithm of actions

The main regulatory act regulating the procedure for providing and calculating fees for utility services is Decree of the Government of the Russian Federation dated May 6, 2011 No. 354, which contains the “Rules for the provision of utility services” (hereinafter we will call them Rules 354). Why can the management company charge for water according to the norm, and not according to the installed meter?

1. Paragraph 59 of the “Rules...” mentions that such a situation may arise if the water meter does not pass verification at the right time. Readings from water meters with an expired calibration interval are not taken into account. In this case, payment for utility services (in the first 3 months) is calculated according to the amount of average consumption for the previous period. The duration of this period is 6 months before the end of the verification period.
2. Another reason is damage to the seals on the meter. In this case, you will have to pay a fine of 200 rubles. If it is revealed that the damage is a consequence of illegal connection and use of magnets, then this is already a criminal offense, and the fine can be increased to 300 thousand rubles.
3. Another reason is incorrectly transmitted reading data to the resource supply company. This is the most harmless reason, and the situation is easy to fix.

Whatever the problem, the main thing to remember is that the recalculation is done strictly after checking the water meters. When it is determined that the meter is in working order and the verification period has not expired, recalculation measures will be taken. Ultimately, the amount is adjusted in two cases:

• on the basis of an inspection report (verification) of a metering device or a protocol;
• on the personal initiative of the consumer. In this case, it is necessary to write an official statement to the Criminal Code.

If the fee continues to be charged at the rate without taking into account meters, you will have to follow the instructions for the second case. The sequence of actions under such circumstances:

1. Make sure that the period for verification of devices has not expired. To do this, just look at the meter's passport. This is where the manufacturer indicates the calibration interval. If documents are lost, you should contact the management company for the necessary information. You can also make an official request and restore your passport from the manufacturer (this is usually a paid service and is not provided in all cases).
2. Once it turns out that verification of water meters is not required, you can proceed to the next step. To do this, you need to call specialists from the management company and draw up a report. It must record the exact readings of the instruments.
3. Register an official statement. Attach documents received after inspection of the meters by specialists. It will also confirm that the metering device does not need verification and is in good condition.
4. Submit an application to the settlement department of the management company.

The application must be reviewed within five working days. If the outcome is positive, the amount for utilities will be recalculated. The part that was overpaid will be transferred to the future payment.

An application for recalculation will be approved only if the verification period has not expired and the seals are not damaged. Otherwise, you will have to put the metering device in order or change it.

What to do if you don't agree with your utility water bill

In accordance with paragraph 42 of Rules 354, the amount of payment for utility services provided in a residential premises equipped with an individual meter (that is, a meter), with the exception of payment for utility services for heating, is determined based on its readings.

Utility workers counted more than the water meter shows

If the amount of water used in the issued receipt exceeds the readings of the meter, the procedure will be as follows:

1. You need to contact the utility company and report the difference between the data in the receipt and the actual meter readings. In some cases, it is enough to provide photographs of the metering device, which allows one to examine the visual identification marks of the device (seal, name, number), as well as establish its integrity.
2. Call specialists from the resource supply company to your home so that they can inspect the metering device and draw up a report that will serve as the basis for further adjustments in the calculations.
3. The utility service provider must recalculate (in accordance with clause 61 of Rule 354). As a result, the subscriber must either adjust the amount of payment or take into account the amount resulting from overpayment for water when paying for subsequent periods. The recalculation amount must be reflected in the receipt that will be sent to the subscriber.

Incorrect readings were provided

In a situation where a subscriber transmits erroneous meter readings, you should proceed as follows:

1. If incorrect readings were transmitted once, you should transmit or report the correct data in any of the possible ways, while informing representatives of the utility organization about the error.
2. If erroneous readings were transmitted over several periods, you will need to call representatives of the resource supply company to your home so that they can inspect the meter and draw up a report.
3. Utilities will recalculate the fee based on the meter readings taken during the inspection. Overpaid funds will also be taken into account towards payment of future periods.

Poor quality services

If a consumer is provided with a low-quality utility service, the consumer also has the right to demand a recalculation of the fee. For example, in a situation where, due to an accident, there was no water in the house for a long time. In accordance with state Sanitary Regulations and Regulations, the duration of the interruption in the provision of a utility resource is determined, as well as the requirements for the constant composition and pressure in the water supply system.

If these indicators are violated, the amount of water payment for the billing period is subject to reduction until the consumer is completely freed from the need to pay for such a service (clause 98 of Rules 354).

The algorithm of actions will be as follows:

1. Submitting a corresponding statement regarding the provision of low-quality services and a request for recalculation.
2. Waiting to receive notification from the resource supplying organization about the measures taken, as well as the need to participate in the investigation of the reasons for which the situation of providing a low-quality resource arose.
3. Receive the results of the investigation in your hands, indicating all actions taken, measures taken, as well as recommendations.
4. Waiting for recalculation.

In some cases, it may be necessary to re-submit an application for recalculation of the amount payable; it all depends on the document flow of a particular utility company.

The next situation in which recalculation is possible is when hot water does not meet established standards. In this situation, you should be guided by paragraphs 5,6,7 of Section II of Appendix 1 of Rules 354. The procedure will be similar to the above.

Network repair

The situation with network repairs is ambiguous, since it will be possible to demand a recalculation of the amount payable only if the provisions of Appendix No. 1 of Rule 354 are violated, namely:

• in case of accidents, the interruption in water supply is more than 8 hours in total for one month;
• the break is more than 4 hours in a row when cold water is supplied and more than 24 hours when there is no hot water.
• During planned pressure testing, the duration of hot water shutdown is no more than 14 days per year, and consumers must be notified 10 days before the shutdown.

If deadlines are violated, the fee is reduced by 0.15% for each hour exceeded.
If there are water meters, the fee for missing hot water supply or hot water supply will not be charged in any case. Therefore, there is no right to demand a recalculation: in any case, you do not pay for a service not provided.

What to do if they refuse to recalculate water bills

Cases of refusal to carry out recalculation are not uncommon. Very often, utility companies unreasonably ignore the need for recalculation.

To prove that you are right, you need to receive an official refusal from the resource provider, containing the reasons and grounds. Next, with the received paper and available documents, you can apply for protection of your rights to the following government authorities:

1. State Housing Inspectorate of the Russian Federation.
2. Rospotrebnadzor.
3. Prosecutor's Office of the Russian Federation.

To substantiate your case, you will need to attach all supporting papers and calculations made. The result of the appeal will be an investigation initiated by the government agency, as well as a decision made based on its results.

If it is not possible to receive a paper with a refusal to recalculate, or utility workers simply ignore receiving an application from the consumer, in a complaint to the supervisory authority it will be possible to indicate this information, and also add that the recalculation is not carried out unmotivated and unreasonable.

The final authority where you can turn to protect your rights will be the court. However, filing a statement of claim there must already take place according to the standards established by the current Code of Civil Procedure of the Russian Federation. Judicial practice on this matter is quite extensive and very often courts oblige companies to recalculate.

Sample applications

The very fact that there is a water meter in the apartment does not always guarantee payment according to its data. This is influenced by a number of reasons that the consumer may encounter. In such circumstances, the main thing is not to worry and act according to the presented algorithm. The problem can be solved quickly and successfully.

Hot water and heating should be available in every apartment building. But simply their presence is not always enough; services must be provided at a high level. If the services are of high quality, this will be the key to a normal life and safety.

There are sanitary standards, hot water must be provided in accordance with them. It is worth seriously thinking about whether the water temperature in your apartment complies with SanPiN standards.

Unfortunately, for many consumers, the water temperature is not always appropriate. This leads to a number of inconveniences, as well as may pose health risks to residents. That is why it is worth taking such problems seriously.

ATTENTION! Negative consequences can affect your life. If you do not pay attention to the problem, the perpetrators will not bear any responsibility.

Standards for water supply to apartments

The water temperature in houses must comply with GOST, this is not considered a luxury, it is the norm. Hot water is an important component of every person's life.

But it often happens that the utility service does not fulfill its obligations and does not provide the required heating of water in the system. You need to understand that all utility services are paid for by residents in full.

That is why you have full rights to put forward appropriate demands. Many residents wonder why such violations are observed.

ATTENTION! It is important to understand that the lack of water heating represents a lot of inconvenience in everyday life. You pay money for emptiness, because hot water is included in the receipts.

Every resident of a high-rise building knows that hot water costs several times more than cold water. That is why many people do not want to overpay for low-quality services.

At the same time, today there are meters almost everywhere. This is convenient - people use as much hot water as they need and, if necessary, dilute it with cold water. If you use less hot water, you won’t have to pay much. But if initially not hot, but warm water comes from the tap, then this causes great inconvenience.

But in this case, residents still pay for water as for hot water. Therefore, it is worth knowing the temperature of what hot water should be. In such a situation, you don’t want to overpay for anything, but an unreasonable fee is not the biggest problem.

It is worth mentioning the more serious risks that consumers have to face. Water that is not supplied in accordance with the parameters can cause health problems.

Especially in such an apartment may affect people with weakened immune systems. Both in our country and in others, legislative documents have been developed that determine the water temperature in the apartment. If you focus on these requirements for water in apartments, then the quality of water supply will be high.

What documents dictate the norms?

It is worth listing the documents that set out the standards for water supply to apartments that are relevant for our country. In Russia it is:

• Sanitary and epidemiological rules and regulations. In particular, this is SanPiN 4723-88.
• Rules for the provision of utility services to owners and users of residential premises in apartment buildings and residential buildings. They were approved by Decree of the Government of the Russian Federation No. 354 of 05/06/2011.

It is from this documentation that it is determined what the water temperature for houses should be.

IMPORTANT! The regulatory framework in residential buildings indicates that the outlet temperature should be between 60 and 75 degrees. This is exactly the temperature that should be observed in hot water supply pipes, but the standards are not always observed.

But a small clarification is made, which represents a kind of exception to the rule. If the house uses a closed heating system, the wiring is made of galvanized pipes, the minimum temperature should be 50-60 degrees ONLY during repairs and elimination of accidents

The upper limit is 60 degrees. These are the conditions that are prescribed in contracts for the maintenance of the house and the residents living in it.

So the standard temperature in a residential building should be reached a maximum of 2 minutes after the water was turned on. If the temperature has not reached the required values, then this is already a violation of the established rules. The norm in an apartment building must be observed in any case.

At the same time, hot water supply to an apartment building is provided under the same conditions, both in summer and in winter. Some deviations that may be observed due to the characteristics of the time of day are discussed. But they are minor.

During the daytime, a deviation of 3 degrees from the specified value is allowed.. It must be taken into account that the deviation can be observed both in larger and smaller directions. At night, from 0 o'clock to 5 o'clock, the deviation can be up to 5 degrees.

What to do if the temperature is not correct?

It is important for consumers to know exactly where to turn and what to do if the temperature standard has serious deviations.

First you just need to call the control room of the management company or housing and communal services and report that the water is at an inappropriate temperature. After all, this could happen due to a network failure.

In this case, the dispatcher will inform you about the time frame for the problems to be resolved. But if there are no accidents, then the employee must accept the request.

ATTENTION! When contacting the relevant services, note the application number for yourself, and also write down the name of the employee who came to you. This is necessary so that misunderstandings do not arise later.

If the reasons for temperature non-compliance with standards are not known, then The management company must make a measurement. This is necessary in order to really find out whether the temperature regime was violated or not.

The organization must send you an employee who will take testimony and draw up the necessary report. According to this act, if the temperature is set too low, you can receive a recalculation.

It is important to understand that the organization must competently fulfill its obligations. Otherwise, she may receive a fine, since her activities are controlled by other services.

We measure water

If you simply say that the temperature of the hot water supply does not correspond to the norm, then it will not bear any fruit. You need to call the employees of the company that provides your home to your apartment.

There are situations when problems are noted with the boiler room, or there are some problems at the entrance to the house.

Temperature that is too low must be confirmed by an employee of the organization. To do this, he will take measurements using modern equipment. For authenticity measurements should be carried out in several places where water is collected.

When using water supply, you need to wait a couple of minutes until the water reaches nominal values. It is not recommended to take measurements until this point.

In order for a specialist to come to you, you need to leave an application with the management company or housing and communal services. After the check is completed, make sure that the employee draws up a report. It is this paper that will become the basis for troubleshooting and recalculation.

It’s worth understanding exactly how the measurement is made:

• First, a special glass is placed under the stream of water.
• A thermometer is placed in the collected liquid to the required mark.
• You need to wait until the thermometer readings become accurate.
• The readings are recorded.
• Signatures are added.
• One copy remains with the home owner for further action.

Performing recalculation

If a violation of norms has been established, and it is recorded in the act, then you need to insist on recalculation. You should not leave such a situation unattended and overpay money for something you did not receive.

The organization must be held accountable for its actions and inactions. Only minimal deviations, which are specified in the regulatory documentation, are acceptable.

If violations are detected, you can come to the Criminal Code and demand a recalculation. The organization must also eliminate the reasons that caused such a problem.

By the way, the recalculation is made precisely for the period during which you had to use inappropriate water. There is a special formula by which recalculation is made.

ATTENTION! The amount of payment for hot water supply should be reduced by 0.1 percent for every 3 degrees of deviation from the established norm.

If you are interested in hot water, how many degrees, then you should be guided by accepted standards when measuring. This is the optimal solution.

If there is a serious discrepancy, you should not overpay for hot water. Achieve recalculation for the entire period, in which utility companies provided you with services at an inappropriate level.

Useful video

Hot water distribution diagram in an apartment building.

As you know, the Rules for the provision of public services, approved by the Decree of the Government of the Russian Federation of May 6, 2011 N 354 (hereinafter referred to as Rules 354), provide for a reduction in the cost of utility services in the event that the quality of services does not meet established standards and in the event of interruptions in the provision of these same services exceeding the established duration. Let's try to figure out how the presence or absence of a utility meter influences the amount of recalculation.

Recalculations associated with non-compliance of the quality of services with established standards are not affected by devices for metering the volume of consumed services; no disputes arise in this matter.

A much more interesting question is how recalculations should be made due to interruptions in the provision of utility services, depending on the presence/absence of metering devices for these utilities.

Almost throughout the entire territory of the Russian Federation, the following practice has developed: recalculations for the undelivered volume of utility services are provided to the owner/tenant of the premises only in the absence of an IPU. And if there is a device, it is considered that the device shows zero consumption during the period of non-provision of the service, thereby ensuring the measurement of the actual volume of consumption of the service, the cost of which is presented for payment to the owner/tenant, whose premises are equipped with an individual metering device. For some reason, this scheme for providing recalculations is considered fair and in accordance with current legislation.

The logic of such “recalculators” is simple: a person must pay for the volume of utility services provided. If he installed the IPU, then the device will measure the volume, and an invoice must be issued for this volume. If there is no device, and the calculation is carried out according to the standard, then the volume of actually consumed service must be calculated taking into account the interruption in the provision of this service, i.e. do recalculation.

Adherents of this logic forget one essential point. Recalculation of the cost of utility services aims not only to determine the payment for the actually consumed volume of service, but also certain “penalties”. After all, the peculiarity of a utility service is that it should always be available! Any owner/tenant of an apartment has the right to expect that when the valve is turned, water will flow from the tap. And if this water does not flow, i.e. If the service is unavailable, then not only should the fee for this service be waived, but also some “damage” caused to the bona fide consumer should be compensated.

This is precisely the logic that is confirmed by law!

Paragraph 98 of Rule 354 establishes: “When providing a consumer with ... a utility service during the billing period ... with interruptions exceeding the established duration, as well as during interruptions in the provision of a utility service for repair and maintenance work within the established duration of the breaks, the amount of payment for such a utility service for the billing period is subject to reduction up to the complete release of the consumer from payment such a service..."

What does “up to complete exemption from payment” mean? After all, guided by the logic of the absence of recalculations in the presence of an IPU, it is obvious that a complete exemption from payment can only be with zero consumption of the service (according to the IPU). If the device shows at least a liter of water, then you must pay for this water.

And when are “regulatory workers” (who do not have an IPU) exempt from payment? It is logical to assume that they are exempt from payment when the service was not provided at all during the billing period!

What does Rule 354 say about this?

The above-mentioned paragraph 98 of Rules 354 states: “... the conditions and procedure for changing the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration are given in Appendix No. 1 to these Rules...”.

We open Appendix 1. We see that during interruptions in the provision of any type of utility service above the established limit, a recalculation is carried out in the amount of 0.15% for each hour of such excess.

And the limit on the duration of breaks is set, I must say, low. For cold water supply, hot water supply, water disposal - 8 hours per month (total), for gas supply - 4 hours per month (total), for heating and electricity supply - 24 hours per month (total).

Let's look at an example. The cold water in the house was turned off. Let this happen in a month with 30 days. There was no water for 29 days. On the thirtieth day they gave water, and people began to wash, wash everything around, etc. In general, they consumed water in an amount many times higher than their usual consumption. Then all the residents asked for a recalculation.

And now a recalculation is made for the “regulators”:

The break in the provision of cold water was 29 days X 24 hours = 696 hours. Allowable break is 8 hours. For each hour over the permissible break, the fee must be reduced by 0.15%. In total, the fee will decrease by (696 - 8) x 0.15 = 103.2%! Those. There will be just a case of “complete release of the consumer from payment.”

And the “lucky” owners of IPU will be told: “And your meters increased by two cubic meters in just one day! Please pay!" Let us not be surprised at the “injustice”; in the majority of the Criminal Code and the RSO, in response to all our indignations, they will reasonably remark: “Law and justice are two different things!” And they will be right, but not in this case.

Let's not talk about justice and immediately turn to the law.

Once again, carefully read paragraph 98 of Rule 354 ( Let's quote it in full):

« 98. When providing a utility service of inadequate quality and (or) with interruptions exceeding the established duration to a consumer in a residential or non-residential premises or for general house needs in an apartment building during the billing period, as well as during interruptions in the provision of utility services for repair and maintenance work in within the established duration of breaks, the amount of payment for such a utility service for the billing period is subject to reduction until the consumer is completely freed from paying for such a service.

Requirements for the quality of utility services, permissible deviations from these requirements and the permissible duration of interruptions in the provision of utility services, as well as the conditions and procedure for changing the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration, are given in the appendix No. 1 to these Rules.

If, in accordance with these Rules, the amount of payment for a utility service for a billing period is not finalized and is subject to further adjustment, then the amount of reduction in the payment for a utility service for such a billing period cannot exceed the finally accrued amount of payment for the corresponding utility service for such a billing period.”

So, as we see, there is no mention of the dependence of recalculation on the presence or absence of a meter!

Those. for a break in the provision of utility services to owners/tenants of premises equipped with IPU, it is necessary to recalculate! There cannot be any other interpretation of clause 98 of Rule 354!

The question immediately arises - how then to apply paragraph 99 of the same Rules 354? After all, it is directly stated there: “ During interruptions in the provision of public services exceeding the established duration, as well as during interruptions in the provision of public services for repair and maintenance work within the established duration of the breaks, the amount of payment for such public services, calculated in the absence of a collective (common house), individual or common (apartment) metering device of the corresponding type of utility resource, is reduced by the amount of payment for the volume of utility services not provided».

What does it mean? Does clause 99 contradict clause 98? Or does he clarify it?

In fact, there is no contradiction or clarification. Both clauses 98 and 99 are subject to application. And they are talking about two different recalculations.

Clause 99 establishes the obligation to carry out the type of recalculation that is mainly used now. This recalculation is associated with a reduction in fees for the cost of undelivered utility services. In this case, we are really talking about determining the actual volume of service consumed. Consequently, for premises equipped with metering devices, this volume is determined according to the IPU, and recalculation is not required, but for premises not equipped with IPU, the actual volume consumed must be calculated, namely, the standard value must be reduced by an amount proportional to the duration of the interruption in the provision of services for billing period. This is exactly the procedure established by clause 100 of Rule 354.

And here Clause 98 establishes “penalties” for interruptions in the provision of services. And these “sanctions” are applied regardless of the presence/absence of metering devices.

Thus, Recalculations for interruptions in the provision of CG are made as follows:

1. For premises not equipped with IPU:
1.1. Based on clause 99 of Rule 354, the volume of consumed CG must be reduced. The procedure for calculating the volume by which the volume established by the consumption standard is subject to reduction is given in clause 100 of Rule 354.
1.2. Based on clause 98 of Rules 354, the payment for consumed CG is reduced (in the amount reduced on the basis of clause 99) in accordance with Appendix 1 to Rules 354.

That is, first the actual volume of consumed service is determined (by reducing the consumption standard), then the cost of this actually consumed volume is reduced by 0.15% for each hour of exceeding the permissible duration of the interruption in the provision of utility services.

2. For premises equipped with IPU:
2.1. Based on clause 98 of Rules 354, the payment for consumed utilities is reduced (in the amount determined by the IPU) in accordance with Appendix 1 to Rules 354.

That is, the actual volume of consumed service is determined by the IPU, then the cost of this actually consumed volume is reduced by 0.15% for each hour of exceeding the permissible duration of the interruption in the provision of utility services.

I repeat once again: recalculation for a break in the provision of utility services exceeding the permissible duration is provided in accordance with Rules 354 to all consumers, regardless of the presence or absence of utility metering devices

continuation of the topic of recalculations