Equipment for digital television is what you can buy in our store. Tricolor is not looking for channels, what should I do?

Every satellite TV user periodically faces the need to download a new software. It is assumed that this operation will improve the performance of the receiver and the broadcast quality of TV channels. But it also happens the other way around - after the update, Tricolor does not work, TV channels disappear, numbering errors occur, etc. Let's try to deal with the most frequent problems and consider options for eliminating them.

Most common problems

Most often, satellite TV users complain that after downloading new software, the following problems arise:

• does not show multiple channels;
• there is no broadcasting on all channels;
• sound doesn't work;
• The receiver does not see the smart card.

It is unlikely that it will be possible to accurately determine the causes of these failures without additional testing of the equipment. But there is one option that is recommended to be worked out first.

Incorrect software download

The main rule for flashing a set-top box, no matter from a satellite or from another source, is not to turn off the equipment until the new software is installed. Otherwise, a Tricolor TV update error occurs, which can lead to any of the above failures.

Therefore, if one of the following situations occurs during the download of new software:

• voltage drop in the power supply network;
• emergency power outage;
• turning off the receiver due to user error;

you should repeat the firmware download process. Before doing this, it is recommended to reboot the power supply. This usually resolves most problems.

Instructions for restoring broadcasting

It happens that, even despite the correct download of the software, Tricolor does not show after the update.

Important! If the set-top box produces some kind of error with a number, you should first take steps to eliminate this particular error.

Independent channel search

Tricolor devices have a built-in automatic channel search function. If, as a result of downloading new software, the user lost broadcasting on all frequencies, this is the one that should be used first. For this:

• go to the equipment menu;
• go to the “Applications” or “Settings” section;
• select the “Settings Wizard” item;
• launch auto-search for channels;
• wait for the list of found frequencies to appear on the screen;
• save the output list.

Important! This method can help if, after an update, Tricolor TV does not show channels on all frequencies or only some of them do not work.

Resetting the receiver

If the method described above does not help, you can try resetting the set-top box to factory settings. By the way, this method helps quite well with most numbering errors and if the receiver refuses to read the smart card.

To roll back settings you will need:

• open the receiver menu;
• go to the “Applications/Settings” section;
• find the item “Factory settings/settings”;
• To confirm the operation, enter your PIN code.

After this, the receiver will automatically reset the parameters installed on it. The user only needs to wait for the device to reboot, and then set necessary settings again.

Important! If the Tricolor does not show channels after the update, and even rolling back the settings did not help get rid of this problem, we recommend contacting the dealer from whom the receiver was purchased, or the company’s service center.

Other possible problems

On many independent forums you can find user complaints about incorrect behavior of equipment after it was reflashed from a satellite. Most often, subscribers write about the following problems:

• after the Tricolor update, the sound disappeared;
• The receiver cannot establish communication with the smart card.

Let's consider these situations in more detail.

No sound

As practice shows, loss of sound is very rarely associated with downloading new software. The user should check:

• whether the Mute button on the remote control is pressed;
• Isn't it broken? physical connection set-top boxes and television receivers.

If everything is normal, you should reboot the power supply of the receiver - this usually helps restore the sound.

No connection to smart card

If Tricolor does not see the smart card after an update, the reason, again, is not always the new software. Perhaps the card has simply expired, and the latest software simply refuses to work with it. Also possible reasons:

Re-flashing the receiver's firmware will help resolve the problem (after checking the card's expiration date). Before performing it, we recommend checking the current version of the operating software on the operator’s website.

Tricolor TV – largest company in the field of satellite television. It regularly updates the system, offers new products that include more possibilities, options and functions.

The quality of Tricolor TV products is excellent, but even when viewing the channels of this operator, some problems may arise. In such cases, the system makes recommendations that are best followed immediately.

Whatever system failures are observed during the operation of satellite television, the Tricolor TV company asks subscribers to perform several simple actions.

Perhaps this is only a temporary glitch or error, and after the recommendations, the receiver will begin to work properly. In this case, you can even handle everything yourself without involving professionals and without spending extra money.

What to do if the system crashes

Before contacting a repairman or starting any operations, try simply turning off the tuner completely. To do this, you need to press the corresponding button and remove the power source. Now wait ten to five minutes.

The Tricolor TV company asks its subscribers to reset the settings to factory settings at least once every twenty to thirty days (how to do this can be found in the instructions specifically for your receiver.

If you followed the above recommendations, but it did not help you (that is, after trying to turn on the TV and watch TV channels, the message “List is empty”, “No signal”, etc., or just a dark screen appears), you need to do the following. Be sure to find out what is preventing you from properly watching TV channels.

Perhaps the problem is not in the Tricolor receiver at all, but in the TV. To do this, press the “Menu” button on the control panel. If after this the settings do not appear, then your tuner is simply not connected to the TV, and therefore the message comes from the TV.

It is possible that all the problems arise due to the fact that the receiver is simply poorly connected.

Tricolor is not looking for channels? Check the tuner connection

This seems elementary, but in fact, some subscribers forget to check how well the receiver is connected to the power source and to the TV.

Take the remote control from the tuner, find the red icon and press. If the device is connected as needed, the number of the channel you selected will immediately appear on the screen. If the time is shown on the screen, then your device is simply in standby mode.

Most models of Tricolor TV receivers are characterized by the following features:

• if the indicator flickers, the device is turned off;
• if the indicator is on at the top, then the HDMI output is connected;
• if the indicator is on at the bottom, it means AV.

You can switch the output using the “Input Signal” icon. If the command doesn't execute right away, don't worry. Typically, execution takes from five to fifteen seconds.

What should I do if the “List is empty” message does not go away?

The Tricolor TV company, if problems arise with the channel list, offers two ways to correct the situation:

How to reset settings?

If you want to cope on your own and don’t want to call the experts for help, then this method is for you. Resetting settings is very simple procedure. The Tricolor TV company recommends this if any system failures occur.

To reset settings, do the following:

1. Take the receiver's remote control. Find an icon on it called “Menu”.
2. Several sections will appear, you need to select “Settings” (sometimes the same option is shown under the name “Settings”).
3. Most likely, a window will immediately pop up asking for a PIN code. Enter it. The default is 0000.
4. Now find the factory settings among the settings (that’s what they are called).
5. Confirm the reset.

Once you have completely completed the reset, the tuner will reboot. You will see a “1-Step Setup Wizard” message on the screen. Then the “Masters” process occurs; in the “Operator” section, indicate Tricolor TV.

Most likely, after this your tuner will start working properly. Otherwise, you need to seek help from professional craftsmen.

If there are no channels in the list or “No signal”

In such cases, it is imperative to check how good the signal level obtained from the antenna is.

To check the signal, you need to double-click the red button (located on the receiver’s remote control) - usually “F1”, “i” or “INFO”. If necessary, it is also recommended to press green. After these steps, an extended info banner window will pop up on the screen. At the bottom of this very window you will see two values ​​- the strength and quality of the signals.

In order for the signal to be received without problems and allow normal channel viewing, you need to ensure that the values ​​are not less than seventy percent.

Every subscriber connected to satellite television would like to receive the highest quality services. Therefore, the question of why the channels on Tricolor TV disappeared after the update seems quite natural.

Not a single client will agree to accept the lack of paid services and will try to as soon as possible solve the problem of. Moreover, you can cope with most of the difficulties that arise on your own. To do this, it is enough to show a little patience and attention so that calm atmosphere understand the reasons for what happened and try to restore communication with the satellite and display of paid channels. And in the most difficult situations TV viewers always have the opportunity to contact support operators who will tell you how to deal with difficulties.

Tricolor TV channels have disappeared - how to set up

If a subscriber has paid for satellite television, not a single channel should disappear without reason for a long period of time. Therefore, the company’s clients who want to return broadcasts should first understand the reasons for what happened. In 2019, the following may lead to trouble:

• a simple settings failure;
• problems with the SMART card;
• simple failure of TV channels;
• a satellite dish turned during bad weather;
• incorrect software update;
• equipment problems;
• ice formed on the surface of the antenna.

There are other, less common reasons for the disappearance of TV channels. They may even be associated with damage antenna cable. But the options listed above are the most relevant and are encountered most often by subscribers.

Settings failed

The easiest way is to understand how to restore channels on Tricolor TV after an update, if the cause of the incident was a simple settings failure. Sometimes even a banal reboot of the receiver (regardless of its brand, including the e212 model) allows you to return the broadcast. Additionally, you can try to reset the installed operating parameters to the factory level.

For this you will need:

1. go to the main menu of the console;
2. open the “settings” section (may have a different name);
3. find an item mentioning factory or basic level;
4. select the found inscription and click on it;
5. confirm the actions taken;
6. wait for the reset to complete and the start menu of the receiver to turn on;
7. set the primary parameters, which include the connection region, languages, and several additional items.

After that, all that remains is to check the operation of the device and proceed to watch your favorite programs, if the described actions brought a suitable result.

What to do if there are no Tricolor TV channels and it says “use search”

If a TV viewer has updated Tricolor TV and the channels have disappeared, and in their place an inscription appears prompting you to use the search, you should follow the advice received. In this case, clients can choose between automatic and manual search.

In the first case you will have to:

1. open the main menu;
2. select the section mentioning “applications”;
3. click on “setup wizard”;
4. start a search by specifying the desired time zone;
5. wait for the running procedure to complete;
6. check the results obtained.

If automatic signal acquisition does not lead to the desired result, you can try to use the manual mode.

To do this you need:

1. enter the subsection of received signal sources and specify the antenna;
2. switch to manual settings;
3. specify the parameters (network search - on, frequency - 12226, desired satellite and speed - 27500);
4. follow the instructions and prompts of the system;
5. save the result.

If everything is done correctly, very soon TV viewers will be able to return to watching programs and films.

After updating the Tricolor receiver, channels do not show - what to do

Those who are trying to figure out how to return channels to Tricolor TV after an update should think about whether the updated software is installed correctly. If the receiver was suddenly turned off while downloading an update, deal with the troubles on our own it won't be possible anymore. The equipment will not work until a professional repairs the software and reinstalls the correct version of the program. In such situations, it remains to think about finding the nearest service center, where the equipment can be attributed. Additionally, you can find out the phone number of the repair shop so you can call and find out under what conditions the specialists will agree to restore the equipment.

Other solutions

In addition to the indicated methods for restoring the Tricolor broadcast, users can take a closer look at the condition of the SMART card. It should not be bent or scratched. Important for quality reception signal and channel display and dish status. It is worth checking its position and the presence of water or ice.

Additionally, in order not to waste time on useless settings, you can call the contact center and ask for advice and support. Consultants will definitely help you understand what is happening and tell you how to restore television viewing.

8-800-500-01-23
8-812-332-34-98

Most frequently asked question, asked to the Tricolor TV Customer Support Service, is a question that is related to the lack of reception of television and radio channels, if the sign “DRE Encoded Channel”, “No Access” or “No Signal” appears on the TV screen.

Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.

1. The inscription on the TV “No signal”.

You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty

The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:

1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.

2. The setting is lost satellite dish, the reason may be strong wind or a snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change direction. satellite dish, fixing the antenna in each position for 3-5 sec. until a picture appears on the Tricolor TV Info Channel. You can easily see the quality of the satellite signal by calling up the signal scale on the TV screen (by double pressing the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception of Tricolor TV television channels, it is necessary that both scales of quality and signal strength be filled by more than 70%.

3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you should rescan TV channels in automatic or manual search mode. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.

4. Malfunction of the satellite converter - the converter needs to be replaced

5. Break in the coaxial cable coming from the satellite dish to the receiver

The receiver does not respond to pressing “OK”

1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which the satellite receiver is connected. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.

2. In case of receiver GS 8306, common problem There is a random switching of the outputs of the GS 8306 receiver using the “Input Signal” key located in the left - upper part of the GS 8306 remote control. Determine which receiver output is in this moment activated, can be indicated by indication, if the upper part of the indicator is on (the indicator is located on the front panel, on the left) - the RCA output is activated (bells), on Bottom part indicator - HDMI output is enabled.

2. The inscription on the TV “DRE encoded channel” "No access".

You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:

Through Personal Area Tricolor TV, how to create and use

On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.

If Tricolor TV subscription is active:

1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.

If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.

If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.

2. The receiver determines the ID number and the subscription is active.

Reset the receiver to factory settings, reboot field, the initial setup wizard will start, scan channels

If your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.

In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night

There is access to only 10 channels from the Basic package, and the rest are not available. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without a subscription fee. In this case, extend Tricolor TV packages.

In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.

Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98

On July 20, 2017, changes were made in broadcasting aimed at dividing regional TV channels into appropriate lists and designed to make viewing these TV channels more convenient.

This page contains instructions for all receiver models (see below on the page).

Instructions for setting up the Tricolor channel list for receivers GS E501, GS E502, GS C591, GS C5911, GS U510

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS U210, GS U210 CI, GS B210, GS B211, GS B212, GS E212, GS A230

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

Instructions for setting up the channel list for receivers GS B520, GS B521, GS B521L, GS B522, GS B531M, GS B532M, GS B533M, GS C592

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the time, time zone and language of the receiver menu, then click the “Search” button.

4. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

5. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

6. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for HD 9303, HD 9305 receivers.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button and select “Search for Tricolor TV channels”.

2. On the region selection screen, select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

3. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up the channel list for receivers GS 6301, GS 8305, GS 8306, GS 8307, GS 8308, DRS 8308.

To correctly display the list of TV channels, follow these steps:

1. Press the “Menu” button on the remote control and select “Applications”.

2. Select “Setup Wizard”.

3. Set the receiver menu language, then press the “Forward” button.
4. Set the time and time zone, then click "Search".

5. Select the Tricolor TV operator and, if necessary, the antenna settings you need (for a standard connection of the receiver to the antenna, it is recommended to leave the default settings). After that, click the “Continue” button.

6. Select the region that suits you. There will be 3 regions available for selection - “Main”, “Moscow +0 hours.” and “Moscow +2 hours.”

Attention! You must select one of two regions - “Moscow +0 hours.” or “Moscow +2 hours.”- depending on the region of your residence. In the first case, all TV channels will be broadcast according to Moscow time, in the second, some TV channels will be broadcast with a time shift of +2 hours from Moscow time.

When you select the “Main” region, one information channel will be saved in the channel list.

7. Wait until the search for TV channels is completed and save the found TV channels.

Instructions for setting up channels for TVs with a CI+ module.

To correctly display the list of TV channels, follow these steps:

1.Put your TV into setup mode satellite channels. To do this, you need to go to the signal source (antenna) settings section in the menu of your TV.

2.In the settings section, select " Manual setting" and go to it.

3.Before starting the channel search, make sure that the following manual search parameters are set:

Option " Network search"(Network search) is enabled.
Frequency (transponder) - 12226 (H/L)
Symbol rate - 27500
Satellite - Eutelsat 36E

If necessary, enter these parameters manually.

4. Start searching for channels and follow the instructions on your TV screen. During the search process, the TV should display information about the search progress and the channels found.

5. When the process is complete, confirm saving the channel list (the request may not appear on some TV models).