Who should I complain to about heating? Where to go if the heating is not turned on. Possible reasons why it is cold in the apartment

With the arrival of autumn, cold weather sets in, the air outside cools down, and accordingly, the cold penetrates into the apartments. The supply of heating to residential buildings not only brings with it heat, but also causes new experiences, frustrations and unnecessary problems. If you turn on the heating and the radiators are cold, you shouldn’t expect everything to resolve itself. There are several options you can take.

Look for the answer in the HOA

The first question that arises is: when the batteries are cold, where to complain? First, you should talk to your neighbors and find out how things are with heating in their apartments. If you have a common problem, and the radiators are cold throughout the house, then you need to contact management company. The responsibilities of the management company include control over collateral residential buildings everything including heating. The company has an agreement on your behalf with contractors providing these services. The essence of the document lies not only in the payment of debt on receipts, but also in the quality of the services received and paid for. The HOA's task is to find out why the contractor did not provide the building with heating within the prescribed period.

A valid reason for a general shutdown of heating

The cause of cold batteries in an apartment may be a major accident on a highway or a thermal power plant. In this case utility organizations forced to turn off the supply hot water to the site in which your house is located for repair work.

What should residents do if there are cold radiators in the house? Where to complain if no one warned or informed about the shutoff of the coolant? In connection with a major accident that disrupts the heat supply of the entire residential building, in addition to the management company, it is necessary to contact collective complaint to the GZHI (State Housing Inspectorate). This organization accepts calls 24 hours a day.

Collective complaint

Any complaint must be submitted in writing. When drawing up a statement from a group of residents of the house, you must collect their signatures - the more, the better. The complaint is written simultaneously to the chairman of the management company and to the housing inspectorate in two copies. The paper describes a problem with a requirement to resolve the issue of why heating was provided but the radiators were cold. One copy remains with the company as is, and the other with a stamp and date of acceptance is returned to you. It will serve as confirmation of the application in case of failure to take timely measures. It is acceptable to send a complaint by mail with notification of delivery to the recipient. Authorities are required to review the written request within the time period required by law.

Temperature according to sanitary standards

With the beginning heating season Often residents are faced with the fact that the battery is half cold or lukewarm. This indicates that the water supplied for heating the premises is not fully hot. To verify this, it is enough to determine the temperature in the rooms with an ordinary thermometer. Sanitary standards they assume that a comfortable daytime temperature in an apartment should be at least 18 o C above zero with a slight excess of 4 degrees.

After accepting the complaint, a company engineer is sent to you, whose task is to identify the causes of cold batteries. To do this, he measures the temperature in each room, fills out a report form and gives a copy to the owners. If the readings are below the required standards, then utility companies must take appropriate measures.

Where else can you complain?

One can hope that after the accident is eliminated, heating will be supplied to the house. But often utility companies, when supplying coolant to the house, ignore complaints about the temperature being insufficient to heat the entire apartment. In this situation, when the radiators in the house are lukewarm or cold, where can you complain about the non-executive management company?

Do not forget that you have in your hands a report on insufficient heat supply drawn up by an engineer who came from the management organization. And you also have neighbors as witnesses who have the same problem. It is necessary to contact all authorities competent for utility issues. You should contact an official from the local government, to whom all housing and communal services are subordinate. You can make an appointment in person or send a complaint to email. Today such a possibility exists. You can also write In the application you need to indicate that you have cold radiators in the apartment, note the address and name of your management office. After this, Rospotrebnadzor experts send an order to the Criminal Code with a requirement to correct violations in the temperature regime. The request will indicate the period within which the problem must be corrected. If the requirements are not met, the management company will be subject to penalties.

The last authority that can hold the director of the management company accountable and thereby restore order is the prosecutor's office. The management company will be afraid to violate the requirements of law enforcement agencies.

Don't pay for what you don't get

Tenants who are dissatisfied and freezing in their apartments have every right to demand a recalculation of the cost of heating services. Confirmation will be a report drawn up by an engineer of the management company, which indicates the date of the call when the violation was recorded. Applications are accepted at the Unified Information and Settlement Center. The recalculation must be done next month. You can also demand payment of a penalty for insufficient heat. For every day of non-compliance temperature regime With the norms, 3% of the total heating payment per month is deducted.

Often, a complaint from the entire team of an unheated house is responded to in a timely manner and the problem is corrected on time. Things are more complicated for those who find that the heat is on and the radiators are cold only in their apartment.

Call to the dispatcher

If you are too busy or do not want to find out the reason yourself for fear of disrupting the operation of the heating system, then first of all call service company. The dispatcher must introduce himself, write down your details, note the date of application and register the received application. Then a plumber will be sent to you, who will determine the cause of the lack of heat, and if this can be done quickly, he will fix the breakdown.

If you have serious problem, then employees of the management company should come to you when you call and draw up a report in duplicate and measure the temperature in all rooms. If there are no management employees, call your neighbors who will testify and confirm that it is cold in your apartment. Together with them, draw up a random act and record the existing one on this moment temperature.

Note the date of the first application and indicate that no one came to you. Sign with your neighbors and send the paper to the Criminal Code. There must be at least three signatures on the act. After correcting the violations, a report on temperature compliance with standards is drawn up again. At this point the procedure is considered complete.

Let's clarify the situation

At the beginning of the article, we found out where to complain when there are cold radiators in an apartment. But you don’t have to panic, but try to figure out the reason for the lack of heating yourself. If you find that the riser is hot and the battery is cold, this indicates that hot water is not flowing into it. Check the position of the tap providing coolant access to the apartment to see if it is locked. Maybe you just forgot to open it. Make sure that the riser is not blocked due to work in the basement.

Airlock threat

There are several reasons why there are cold radiators in an apartment with the onset of the heating season. And this problem occurs for many residents every year. And in one apartment building Some people have good heating, while others are still cold. One of the most common situations is the accumulation of air in the system. If gurgling is heard in the battery, then it is coming from an air lock that needs to be released.

The air accumulated in the pipes prevents the free movement of water, which should continuously circulate to heat the room. In addition, air is not able to conduct heat. This results in the riser being hot and the battery being cold. The presence of air accumulations reduces the wear life of heating devices and causes rust.

Let's deflate

Usually, in a situation where there are cold radiators in the apartment, the residents vent the air themselves. For this purpose, there is a

Before opening the valves, you must first turn off the heating and place rags under the radiator, as air will leak out dirty water. The tap is opened using a screwdriver, which is inserted into a special hole and turned slowly. The air released from the special hole will come out with a hissing sound. When the air plug comes out, liquid should flow. The tap can be closed. Thanks to this method the disrupted coolant circulation is restored. The valve is installed on all radiators in the apartment, but it would be logical to carry out the procedure only with cold heating appliances. The tap may have to be opened more than once.

It is more difficult when air has accumulated not in the room radiator, but in pipes located in the basement. You turn on the tap, but there are still cold radiators in the room? What to do? In this case, a plumber from the housing and communal services is called, who will open a special valve and bleed off the air that is plugging the riser.

The neighbors are to blame

It may also be that neighbors, caring about comfort in their apartment, illegally make changes to the design of the intra-house system - increasing the battery by several sections or installing another radiator. The incoming coolant fills the entire area of ​​the heated device, while losing heat to the next apartment. As the water moves further through the system, it cools. As a result, it turns out that there are cold radiators in your apartment.

What to do with dishonest neighbors, and how to correct the situation? Taking an example, you can do the same. But this will lead to the fact that the coolant will cool faster, and the increased number of batteries will not bring the desired heat to the apartment. To establish justice, contact the housing and communal services department.

Why is the battery cold at the bottom?

Cause of partial heating heating device maybe it's his incorrect connection which causes uneven distribution of hot water. At erroneous connection Some sections heat up, but the remaining area of ​​the battery does not. The best option a diagonal pattern is considered. At lateral connection the coolant does not flow throughout the battery, but chooses a short path, so Bottom part the radiator will be cold. It will be necessary to correct the situation and simulate a diagonal pattern using an injection tube. It lengthens the flow, due to which the battery heats up evenly. This can only be done by a qualified plumber.

Another reason why the battery is cold at the bottom may be that it is dirty. Scale and rust settle on the bottom and walls of the radiator, thereby narrowing the passages for coolant. In this case, the circulation of hot water is disrupted and the battery does not warm up completely. To clean the battery, you need to rinse it with water under pressure several times.

In any case, if there is no heating in your apartment, contact all authorities. By law, utility workers must correct simple violations in the heating system within 24 hours. Utility organizations must complete complex repairs within a week.

Before the start of the heating season, apartment owners are interested in the question of how stable and high-quality the heating system will work. When the radiators in the apartment are barely warm, it’s raining outside the window or a snowstorm is raging, it’s almost impossible to get out from under warm blanket in the morning.

A cold battery may be a short-term phenomenon associated with a network failure, in which case you just have to endure it and hope for quick repair. But what to do when boiler rooms are constantly heated poorly, dampness appears in the living space, and residents regularly get sick?

Owners of living space in apartment buildings should know who is responsible for the work utility networks, and if the radiators in the apartment are cold, then you need to have information about where to complain in such a situation.

After all, utility companies usually calculate payments for heating according to the tariff, without taking into account the actual temperature in the house. In this situation, the consumer pays for the heat that is missing in the rooms of his home.

If there is no heat in the apartment, first of all you should ask your neighbors about the condition of the batteries. Rarely do batteries remain cold in one apartment.

If the problem affects all residents, you should contact management company or to another organization responsible for supplying heat to an apartment building.

ATTENTION! When purchasing a home, you should immediately enter into an agreement with the management company for the provision of utilities. According to the agreement, the consumer is responsible for timely payment of heating bills, and the management company is responsible for the quality of services.

Temperature standards in apartments

Exist temperature standards in residential premises in heating season. If they are violated, utility companies must recalculate for heat.

Residents of apartments who have entered into an agreement with the management company, have the right to demand so that the heating system is turned on in time, and also that it maintains the required temperature.

IMPORTANT! According to the adopted GOST R 51617-2000 in premises apartment building Temperature readings should be within 18-25 degrees Celsius.

The exact figures depend on functional purpose rooms. If there is no heating, and the radiators are cold and do not maintain temperature conditions - you must contact the responsible organization.

Reasons for lack of heat in the house

There are several reasons why batteries do not heat or produce insufficient heat.

• One of the good reasons is accident on the highway or in the thermal power plant itself. Equipment may fail, or a pipe with hot coolant may burst. In such cases, the entire house or even several buildings, or an entire neighborhood, are usually switched off. Such problems are detected immediately and, as a rule, the responsible authorities quickly take measures to eliminate the accident. Heating problems last for some time, depending on the severity of the network damage.
• Even if the reason is emergency situation, still need to complain and to the management company and the state housing inspection.
• Call GZHI It is also necessary if the heating in the house is turned off ahead of schedule.
• In the case where in some apartments the batteries are very hot, and in others slightly warm, we may be talking about incorrectly drawn up thermal system design.
• If the battery is cold only from the bottom, it may be clogged with scale and rust, in which case you need to wash it several times under pressure.

Low temperature in a separate room or in the entire apartment may be associated with the appearance air jams throughout the entire system. Such problems arise after the coolant is introduced into the heating pipeline.

To correct the situation, sometimes it is enough to drain a little water onto the upper floors, using the Mayevsky tap, then the normal movement of hot water through the pipes is restored.

Poor heating may also be associated with the reconstruction of the pipeline in separate apartments. Major repairs housing is often associated with redevelopment, reinstallation of radiators, a separate pipe; builders can perform this work with violation of the project heating system .

Who should I complain to about poor heating, and how to make a complaint correctly?

Residents of the house should know who is responsible for heating, water supply or other public utilities. In this case, they can quickly figure out who to file a complaint against. low quality operation of engineering systems.

• A complaint to the management company about poor heating or lack of heating must be submitted in writing. If the problem is common to the house - cold riser and radiators in apartments - the complaint must be on behalf of all residents and with their signatures.
• The application must accurately indicate the problem, the time it occurred, and other circumstances.
• You should not only write the application in duplicate, but also register his. One copy remains in the hands of the residents.
• Written and registered complaints will become one of the main documents if you have to go to court to resolve the issue.

IMPORTANT! An application made in writing and on behalf of a group of residents must be considered promptly.

Is it still cold in the house, there is no proper heating even after contacting the management company? This suggests that utility company ignores his duties, works unprofessionally.

In this case, you need to contact local authorities, supervising housing and communal services enterprises. It is also recommended to file a complaint in writing.

Another serious authority - Rospotrebnadzor, contacting her is often enough to resolve the issue. The application must contain all the information on the problem - the address of the house where the heating is turned off or the radiators are too cold, the name of the management company that heats the house.

In the future, Rospotrebnadzor sends its inspectors to the Criminal Code to find out why violations occurred.

Consumers who are faced with poor performance of the management company responsible for supplying heat to an apartment building have the right to contact the prosecutor's office. You can simply threaten the management of the management company with such treatment (given its complete inaction in solving the heating problem), often such a threat is enough.

The company's management is unlikely to want to deal with the prosecutor's office, realizing its guilt in violating obligations to the residents of the house.

Payment for heating and rules for recalculation in the absence of it

How to pay for heat if it is not available in an apartment building or in a separate apartment due to the fault of the supplier?

Payments for utilities should be calculated only when they are real provision. This is a consumer right based on the clauses of the contract signed with the management company.

If residents live in poor living conditions, the living quarters are cold or barely warm batteries, they have the right to recalculate heating payments.

• First of all, you need to call engineer from the management company so that he draws up a report indicating the actual temperature in the house.
• An application, confirmed by a certificate, about the lack of heating, is sent to Unified information and settlement center.
• Already next month, this center should recalculate utility heating bills.

IMPORTANT! Not all consumers know that they also have the right to compensation for insufficient heat in the house. If the temperature did not meet the standards, 3% of the monthly payment must be calculated for each day of cold in the apartment.

Residents of an apartment building can count on fast decision question of lack of heat. If the problem is related to an accident or a pipe leak, then the responsible authorities try to eliminate the accident as soon as possible.

When there is no heat in only one apartment or it is not enough to maintain a comfortable temperature, the problem can last for a longer time.

How to act in case of cold temperature in the apartment or in the house as a whole?

First of all, you should call the management manager, indicating the problem. He registers a written application, records the data, and sends a plumber to the site of the problem.

You need to react especially quickly if there is a break in the heating system pipe in the house, flooding the basement or entrance. When a specialist arrives at the apartment, it is important to ensure that he measures the actual temperature in the room and indicates it in the report.

ATTENTION! Irresponsible employees of the management company may not come when called. In this case, you need to invite your neighbors to the apartment, they will testify low temperature, cold batteries, will sign a randomly drawn up act.

In any case, you should straightaway contact the management company, call an engineer, record the situation.

Useful video

This video shows several reasons for cold batteries and possible options resolution of the situation.

What to do and where to go for residents of the Moscow region in 2016 if their houses are poorly heated and the radiators are cold, read the RIAMO material.

Temperature standards in the apartment

Interruptions in the heat supply, especially at the beginning of the heating season, are not uncommon. Therefore, you need to make sure that the apartment is warm before frost sets in. What to do and where to go for residents of the Moscow region in 2016 if their houses are poorly heated and the radiators are cold, read the RIAMO material.

Photo: flickr.com,by Geoffrey Gallaway

Heating is supplied to residential buildings and social facilities when the average daily air temperature does not rise above plus 8 degrees for five days. In 2016, the heating season in Moscow and the Moscow region began ahead of schedule, from mid-September; at the moment, heat is supplied to 100% of social facilities and most residential buildings. At the same time, residents of a number of areas are complaining about interruptions in the heat supply.

According to GOST, air temperature in corner room should not be below +20 degrees, in the living room and kitchen - +18, and in the bathroom - +25. If it is much colder in your apartment, do not rush to buy a heater, but contact the management company, the housing inspectorate of your region as soon as possible, or post a complaint on the portal “Our City” (Moscow) or “Dobrodel” (Moscow region).

Moscow. "Hot lines" for heating issues. Where to call?

For questions regarding the onset of the heating season, as well as for all other heating problems, public utilities, complaints about poor-quality heating supply to the house can be called here:

These same organizations also accept all kinds of comments on issues of electricity supply.

If they cannot resolve your issue or communicate with you incorrectly, then you can also call here:

Of course, if residents and citizens have questions about the new heating season, they can call the hotlines. For example, these are the phone numbers.

Hot numbers for heating, electricity and hot water supply:

Hotlines of the Moscow Housing Inspectorate for heating problems in the districts:

In Moscow, on September 29, heating was turned on in all areas of the city. Muscovites are lucky, but we are freezing and counting average daily temperature. Phone numbers have been published that it is recommended to call in case of any problems, cold batteries, etc. True, complaints have already appeared online that some phones cannot be reached. This, unfortunately, is natural at the beginning of the heating season.