How to get money back for a train ticket. How to return Russian Railways electronic tickets. Return of an electronic ticket: rules

21.10.2019

How to return Russian Railways tickets purchased online?

With a collective order, it is understood that the site user acts on behalf of all passengers of the order, and therefore, all of them are considered informed of the cancellation of the trip. You can refund the entire order or any part of it (except for group trips to Finland, for which a partial refund cannot be made).

Refunds are made only to the card from which the payment was received. Receipt of money to the card is carried out according to the rules for payment systems within 30 days. When paying with Yandex.Money, PayPal or WebMoney, the money is returned in cash at the Russian Railways ticket office. To do this, you need to print out a paper ticket and hand it in to the return office.

To cancel the trip and get your money back, you need to contact the Russian Railways refund office or the long-distance ticket office

The procedure (from 20 minutes to 3 hours after train departure) is as follows:

We present at the box office the ticket/order number or control coupon along with your passport or other document, the details of which were entered on the ticket upon purchase.

If you previously received a paper ticket at the box office or terminal via electronic registration, then you need to present it, and not the control coupon or order number.

We receive cash taking into account the deadlines established for the return of tickets.

Attention! For a domestic train less than 1 hour before departure from the initial station, refunds are made in accordance with the claim procedure.

How to return an electronic Russian Railways ticket on the website?

Returning a ticket on the website is no more difficult than buying it

In order to return a ticket on the website, you need to fill out the refusal form:

Provide a 14-digit order number
Phone number specified when purchasing a ticket
In this case, all tickets specified in the order will be returned; partial refunds are not yet possible.

This operation is possible only before the train departs and if the boarding pass has not yet been issued and the paper ticket has not been received at the ticket office. The exception is international travel. To return such tickets on the website, there must be at least 6 hours left before the train departs from the boarding station. The departure time is indicated in the control coupon.

If I return my train ticket, how much money will I get back?

Please remember: the later the ticket is returned, the less money you will receive for it.

8 or more hours before train departure – full price;
from 2 to 8 hours – full ticket price and 50% of the cost of a reserved seat;
less than 2 hours – ticket price only.

A fee of RUB 162 will be charged. 00 kop. for each place (the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2014)

For suburban ambulances, indicating the location:

for 8 hours or more – full fare;
less than 8 hours, but not less than 2 – 50% of the cost;
less than 2 hours - no refund;

There are no restocking fees. The commission fee charged for the pre-sale of a travel document (ticket) is not refundable.

For international transport with the CIS countries, Latvian, Lithuanian, Estonian and Abkhaz Republics:

no later than one day before the train departs from the boarding station - the cost of the ticket and the cost of a reserved seat;
less than 24 hours, but more than 6 hours before departure from the boarding station - the cost of the ticket and 50% of the cost of a reserved seat;
less than 6 hours and before the train departs from the boarding station - the cost of the ticket, the cost of the reserved seat is not refundable.

Service fees (including bed linen) will be refunded in full.

For international transportation abroad:

no later than 6 o’clock – cost of ticket and reserved seat;

A fee of 10 euros for each place in rubles at the Central Bank exchange rate on the day of return.

For passenger transportation, the rule applies: if a passenger is unable to start or continue a trip due to the fault of the railway, he is paid the full cost of the travel document. And in case of termination of a trip along the route due to a traffic violation not related to the railway, a refund is made in the amount of the cost of the untraveled distance.

Therefore, it is better to make it a rule when planning a trip to prepare for it as thoroughly as possible and not make spontaneous purchases of tickets that you know you will not use due to certain circumstances.

1. Refunds for unused travel documents are made upon presentation of an identification document of the passenger or a power of attorney from the passenger indicated on the ticket.

2. When returning tickets abroad, you can receive money for tickets only upon arrival home using the issued refund receipt.

3. The sooner you return unnecessary tickets, the more money you will get back.

How much money does Russian Railways return when returning tickets?

The amount you will receive for returned tickets directly depends on how many hours are left before the train departs:
No later than 8 hours before train departure = Full price - return fee
Less than 8 hours, but no later than 2 hours before train departure = Full cost - 50% of the cost of the reserved seat - return fee
Less than 2 hours before train departure = Full price - 100% of reserved seat price - refund fee
Within 3 hours from the moment of departure = Full cost - 100% of the reserved seat price - return fee

Ticket return fee - 185 rubles. 40 kopecks

A reserved seat here does not mean the type of carriage, but the type of fare.

The cost of a reserved seat will not be known to you in advance; it can range from 30% to 80% of the total cost of the ticket. On branded trains this percentage is higher.

Return of electronic tickets

In order to return an electronic ticket, you must first receive it. To do this, you need to come to any railway ticket office and get tickets using the order number and passport of one of the passengers. You can then return them at the returns desk.

If you have completed electronic registration and want to return your tickets, you must first cancel your registration. This can be done on the website, through an operator or at the ticket office at the station. Please note that it is not possible to cancel electronic check-in 1 hour before train departure. This means that it is no longer possible to return tickets.

The cost of returned electronic tickets will be returned to you using the means of payment you used to pay for the purchase. If you paid for tickets with a bank card, then the money will be returned to the card. Money is returned within 1 month.

The Russian Railways company allows the return of Russian Railways electronic tickets via the Internet or the organization's ticket office. It is important to know what deadlines are set for handing over travel documents and how much money you can lose during the operation.

Russian Railways ticket return rules

The following rules and regulations for the return of Russian Railways tickets have been established:

You can return either one travel document or an entire order placed for one trip at one fare;
compensation is issued by RZD employees only for the traveler who issued the travel, or from a third party, by proxy;
If you have received a boarding coupon and completed registration, then you can issue a refund only through the railway station ticket office;
The amount of monetary loss when submitting the document depends on how long before the train departure the Russian Railways tickets are returned.

Conditions of the procedure

The cost of a travel document consists of two values:

payment for the use of Russian Railways infrastructure;
payment for a “reserved seat”, or the operation of a carriage and personnel services.

If the passenger cancels the trip, he will have to compensate the Russian Railways company for a fee of 193 rubles in any situation.

In addition, the following conditions apply when issuing a refund:

if the refusal occurs 8 or more hours before the departure of the train from the station where the traveler must board the carriage, then 100% of the cost of the reserved seat and the price for using the infrastructure will be compensated;
when returning the coupon within a time period of 8-2 hours before the train departs, the passenger is compensated for 100% of the use of the railway structure and half the price of a reserved seat;
if the compensation is issued less than 2 hours before the departure of the train or 12 hours after the departure of the train, then the failed passenger receives only 100% of the price of the infrastructure, without compensation for the reserved seat;
if a citizen had compelling circumstances that forced him to hand over a travel document (accident, sudden illness, death of a loved one), then the money can be returned within five days from the date of the events, receiving only 100% compensation for the use of Russian Railways infrastructure.

You will not be able to return a right-of-way ticket under the following circumstances:

when trying to cancel one of two seats booked in a business or luxury class carriage of an international train;
when trying to cancel one of several seats purchased at the same fare on a train traveling on the Finland-Russia route;
if you miss the deadlines provided for by the rules of the organization.

How to return a Russian Railways ticket purchased online

To cancel a trip paid for remotely and return the money, you need to proceed in the following sequence:

Go to the website where the payment for the trip was made.
Enter your password, log in, go to your Personal Account.
Click on the “My Orders” tab.
Select the required order and click on the “Return” button.

Return of tickets purchased at the box office

If the fare was paid at the ticket office of the railway station, then when returning the paper coupon for the right to travel, you must follow the following instructions:

The following amounts are deducted from the cost of the travel coupon:

Russian Railways tax - 193 rubles;
commission of the service where the document was purchased;
commission fee of the payment system (if payment for the trip was made via the Internet).

The amount of the refunded amount depends on what kind of trip the citizen was going to make - on local, long-distance trains, or to the neighboring countries

The amount of compensation, depending on the coupon delivery date, for travel in Russia is given in this table:

The amount of compensation for returning travel passes for travel to neighboring countries is given in the following table:

The amount of compensation that is paid when canceling a trip to foreign countries can be seen in the table below:

Methods and terms of refund

The duration of the return of money to the citizen depends on the method of payment for the trip. The deadlines for receiving finance, depending on the type of travel payment, are shown in the table:

Video

And received various questions related to this topic. One of the most popular is how to return a Russian Railways e-ticket and what needs to be done for this. And in fact, everything here is simple and logical, and I will now tell you how this happens.

The article was changed and added, since Russian Railways did return tickets on the website, which was not the case before. But it’s still not always possible to return tickets purchased through the site, read below.

Our Russian Railways is not yet quite close to modern trends, and we can already say thank you that we have the opportunity to buy a ticket via the Internet. Not so long ago this didn’t happen; in any case, you had to go to the cashier. And now even some popular trains have electronic registration, and you don’t need to get a paper ticket before boarding the train, you just need to show your passport to the conductor. Just do not confuse electronic registration and electronic ticket, these are completely different terms for Russian Railways.

E-ticket

Let me remind you that a Russian Railways electronic ticket only gives you the right to receive a paper ticket at a self-service terminal or at the ticket office. That is, it is convenient for securing a seat on the train in advance, but it is not a travel document in itself. As with air travel, you present your passport (and sometimes an e-ticket) at check-in and are given a boarding pass. In our case, you are given a real train ticket at the railway ticket office or self-service terminal, which is presented on the train. The only difference is that you must know the code of your electronic ticket.

Electronic registration

And electronic registration means you go straight from home to the train, you don’t need to get any additional tickets, you just show your passport to the conductor and that’s it. Although it would still be advisable to show a printout from the site as well.

How to return a Russian Railways ticket

Basically, if you followed my train of thought in the previous paragraphs, then you realized that you may have two options for tickets in your hands: real paper and electronic. Accordingly, to return a real ticket, you need to go to the station to the ticket office, but an electronic one can be returned through the website.

How to return a paper ticket

If you bought a ticket at the ticket office at the station, then at the ticket office you will receive a refund, everything is clear here, it has always been so. Let's pay attention to another point. If your ticket was originally electronic, but you have already received a boarding pass on Russian Railways form at the ticket office or self-service terminal, then consider that it has already become real and you will also have to return it only through the ticket office. There can be any ticket office on the territory of the Russian Federation, and for returning tickets to Europe - an international ticket office on the territory of the Russian Federation.

The only difference is that you paid for the e-ticket using a bank card, and it is to this card that the refund will be made, that is, they will not give you the money at the box office. They will be returned to the card within 7-30 days.

From this we can conclude that you should not receive a ticket on a paper form ahead of time. It is better to arrive a couple of hours before the train departs and then get it.

How to return an electronic ticket through the website

Once again, you can return through the website only the electronic ticket for which you have not yet received a paper boarding pass at the ticket office or self-service terminal. Accordingly, you will need to go to the Russian Railways website in your personal account and complete the return procedure. We look for “My orders”, find your ticket in the list, in the “more details” menu we look for the ticket status and the “return” button.

You will be charged RUB 162 for the return service. In addition, the refunded amount will depend on the time you cancel the order.

8 hours before the train departure, you will be refunded the full amount.
2-8 hours before the train departure you will receive the cost of the ticket and 50% of the cost of the reserved seat.
For 2 hours only the cost of the ticket.

These are the things... On the one hand, the refund procedure is not entirely logical (electronic is possible, paper is not), on the other hand, very flexible deadlines for returning 100% of the ticket price, if we draw an analogy with. No airline would refund the entire amount 8 hours before departure, God forbid, a couple of months, and that’s not a fact, everything would depend on the fare of the air ticket, whether it’s refundable or not.

Where to buy a train ticket

In order not to suffer with a buggy and inconvenient official website, you can use the booking form from a well-known service. We ourselves often use their services; sane people work there, which makes us happy. By the way, you can buy two lower seats there at once, just mark them on the car diagram and that’s it.

P.S. When purchasing a ticket through Tutu, the task of returning the ticket is somewhat simplified, you just call them and make a refund, no ticket offices or queues.

1. Return of a ticket with electronic registration

A railway ticket for which electronic registration has been completed can be returned through the website no later than 1 hour before the train departs from the initial station and before you print out the paper original. If you have already printed a ticket on a form, you can only issue a refund at the Russian Railways ticket office. If you did not manage to cancel your electronic registration before the deadline (1 hour before the train departs from the initial station), you can apply for a refund at the Russian Railways ticket office. Refund for unused electronic ticket with electronic registration for trains in domestic Russian traffic carried out:

in working order, if the passenger, within the period from 20 minutes to 3 hours after the train departs from the passenger’s departure station, personally appears at the ticket office and presents the identification document specified in the electronic ticket;

in the claim procedure if:

For international travel (far abroad): no later than 1 hour before the train departs from the starting station of the route, and no later than 6 hours before the train departs from the passenger boarding station

2. Ticket return without electronic registration

If the electronic check-in service is not available for your ticket, or you managed to cancel it, a ticket refund can be made through the website before the train departs. After the train has departed, a ticket can only be returned through the Russian Railways ticket office and upon presentation of the original ticket.

3. Ticket for which the original was received on Russian Railways letterhead

Such tickets can only be returned at the Russian Railways ticket office.

4. Ticket issued at a non-refundable fare

Refunds of amounts due for unused tickets purchased at fares that do not provide for the condition of receiving a refund of the fare (non-refundable) are carried out only in the following cases:
- sudden illness of a passenger or his companion - a family member (spouse, parent (adoptive parent) or child (adopted);
- injuries due to an accident, confirmed by relevant documents;
- death of a passenger’s family member;
- cancellation of train departure or delay;
- failure to provide the seat indicated on the ticket.

Return deadlines

The minimum guaranteed time for reviewing an application for a refund of train tickets on the website is 4 hours.

For domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, you can return your ticket:

-for tickets with electronic registration - no less than 1 hour before the train departs from the starting station of the route*.

For international trains (far abroad):

For tickets without electronic registration - no less than 6 hours before the train departs from the passenger boarding station*;
- for tickets with electronic registration - no later than 1 hour before the train departs from the initial station of the route, and no later than 6 hours before the train departs from the passenger boarding station*.

For commuter trains:

For tickets without electronic registration - at any time before the train departs from the passenger boarding station*;
-for tickets with electronic registration – no later than 1 hour before the train departs from the starting station of the route*.

Upon return the following will be withheld:

fee for processing a return, 100 rubles;
site service fee, initially included in the ticket price;
Russian Railways fee for the provision of ticket return services. The minimum fee for returning at least 8 hours before train departure for domestic trains and at least 24 hours for trains traveling from/to the CIS and Baltic countries is 192 rubles 70 kopecks (for each seat). When returning a ticket less than 8/24 hours before the train's departure, the fee is calculated individually according to the rules of Russian Railways - see “Reference information on the return conditions of Russian Railways”.
Funds are returned to the user's account on the site or in the same way as the order was paid for. In the future, you can pay for new orders on the site with money from the user account.

If you return the ticket at the box office, the refund will be made to the site after we receive information from Russian Railways that the ticket has been returned. As a rule, this happens the next business day.

In order to issue a ticket return and get a refund, go to your Personal Account, select the order you are interested in and click on the “Return” button. The system will calculate the amount to be refunded (if possible) and offer you to confirm the refund or refuse it. If the refund amount has not been calculated automatically and may affect your decision to return the ticket, please contact our 24/7 support team.

Return times:

Review of the application (in rare cases, the return cannot be processed automatically, and it is received in the form of an application for manual processing by the operator): from 4 hours to 4 days;
Transfer of funds from the website - 3-4 business days;
Crediting money to the client's account/wallet depends on the method of payment (return). So, money is credited to a bank card and Yandex Money wallet on average in 4-5 business days. At the same time, crediting to your wallet in the WebMoney system can take up to 8 business days.

Refunds and exchanges of tickets on Russian Railways form are issued at the return desk at any railway station. To do this, you need to present your passport, the number of which is indicated on the train ticket. If the ticket is returned by power of attorney, then in addition to the power of attorney itself to return the ticket and receive money, certified by a notary, two passports are needed: the person for whom the power of attorney was issued, and the passenger for whom the ticket was issued. You must have original documents; copies are not accepted.

Reference information on Russian Railways return conditions

Tickets for domestic Russian trains:

no later than 8 hours before the train departure - the full cost of the ticket and reserved seat is paid, minus the Russian Railways fine and website fees;
less than 8 hours, but no later than 2 hours before train departure - the full cost of the ticket and 50% of the reserved seat;
less than 2 hours before departure and within 12 hours after train departure - the full cost of the ticket is paid, the cost of the reserved seat is not refundable.

within 5 days from the moment of train departure - the full cost of the ticket is paid, the cost of the reserved seat is not refunded.

Tickets for trains traveling from/to the CIS and Baltic countries:

1. Refund at the request of the passenger:

no later than 24 hours before the train departure - the full cost of the ticket and reserved seat is paid, minus the Russian Railways fine and website fees;
less than 24 hours, but no later than 6 hours before the train departure - the full cost of the ticket and 50% of the reserved seat are paid;
less than 6 hours before the train departure, but no later than 1 hour from the moment the train departs - the full cost of the ticket is paid, the cost of the reserved seat is not refunded.

2. Illness or accident that occurred before the train departed:

upon presentation of a travel document to mark the railway within 10 days from the expiration of the documents confirming illness or accident, the full cost of the ticket is paid, the cost of the reserved seat is not refunded.

If your ticket is lost, you can contact the ticket office of JSC Russian Railways or JSC FPK and restore the ticket.

If the railway is at fault for canceling the trip, the full cost of the ticket is paid.