Business etiquette. 10 rules of behavior in the office. Etiquette, or how to avoid office wars
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These rules of behavior are not spelled out in the employment contract, they are not discussed at interviews, even exasperated colleagues remain silent out of politeness. So someone needs to open your eyes.
- Wash your dishes after lunch. Wash immediately. It's better to throw out your lunchbox altogether than to leave it dirty in the sink.
- Keep your shoes on. Change your shoes in places designated for this purpose. Well, or at least far enough away from other people’s tables. And you can put your feet on the table only if you are the last one to leave and there is no one else nearby.
- Before you run to the IT department, restart your computer.
- Don't touch other people's yogurt. And someone else's apple. You also need permission to take cookies.
- In the morning, the boss needs to say “Hello”, not “Great, dude!”, unless, of course, the boss himself says so.
- If you and a coworker find yourself in adjacent bathroom stalls and you finish early, you don't have to wait until he finishes to go back to the office together.
- When there are only three packs left in a box of stationery, don’t take everything for yourself, it’s better to put two on your colleagues’ desks. A little care in the office.
- No fish in the microwave. If you can’t imagine how to do without fish for lunch, it’s better to heat up the sauce and pour it over the food, so you will achieve the desired temperature. But there should be no fish in the microwave!
giphy.com - The desktop should look like a neatly trimmed lawn, and not like an impassable thicket.
- We went to the cooler, filled a glass, and walked away from the cooler. There is no need to stand in front of it and communicate with colleagues. If you really want to talk, at least take a couple of steps to the side and clear the way to the water for others.
- Don't burp at the table unless all your colleagues are wearing headphones.
- Label lunchboxes and disposable food boxes. You don’t have to use your name, you can also use your nickname. For example, “The Tsar, just the Tsar.” This definitely won't be thrown away.
- Say hello to everyone, even if you work in different parts of the office and have no idea what your co-workers' names are.
The workplace, the office, often becomes our second home, and colleagues are almost like family. And this is not surprising; this course of things is supported by our superiors. After all, this ties us to the company where we work. But at the same time, you should not forget the rules of office etiquette. Of course, everyone knows the basic rules of etiquette, but, unfortunately, we do not always consider it necessary to adhere to them, but in vain! Knowing certain rules is a good business card. After all, if you work in a reputable company and value your place, then knowledge and, importantly, adherence to business etiquette will greatly help you not only to earn the respect of others, but also in moving up the career ladder. After all, an office is not just a place where we work - it is the face of the company, where each employee demonstrates to the guest the principles of the company’s corporate culture. Little things such as a friendly smile, business style of clothing, and competent speech are the first signs by which you can distinguish an ordinary company from a competitive, customer-oriented one.
Here are the basic rules of work etiquette that will help you look decent in any situation:
♦It is very important to always arrive at work on time, without being late, and preferably 5-10 minutes before the start of the working day.
♦Every working day begins with a greeting. It must be remembered that the subordinate greets first, and then the boss. The only exception is the situation when the boss enters the room where his subordinates are sitting. In this case, it is the boss who should say the words of greeting first. Business etiquette allows for no handshakes. But if you like this ritual, then you should remember that the woman is the first to extend her hand to the man, but your handshake should be short.
♦Even if your company practices democratic communication and everyone says “you” to each other, address your boss with respect. If you have always been on friendly terms with him, but during a business trip he offered to drink for brotherhood, do not tell this in the office. Continue to contact your boss formally unless he or she suggests otherwise. And don’t be familiar, don’t pretend that you are his best friend. Even if you communicate outside the office, and your children go to kindergarten together, at work he is your boss.
♦And of course appearance is very important. Do not wear miniskirts, tight dresses or low-cut items to work, and do not expose your navel. All clothing must be clean and ironed. One of the basic rules of business etiquette is to look neat and smell nice. Of course, extremes should be avoided here too. Heavy evening perfume in a small, enclosed space can make your colleagues feel nauseous.
Your workplace can say a lot about you. And no matter how much everyone around you insists that you are free to feel at home, you should not go to extremes. You can put a photo of your family or your favorite cat on your table. But your favorite actor with a naked torso as a background on the office computer monitor is already too much. Also, do not hang decorations on the lamp or place your favorite talisman on the table. What would you think of a person whose workspace looked like a desk in a teenage girl's room? And one more thing: do not forget about order.
♦If you need to enter a neighboring office, the question arises: should you knock before opening the door? Office etiquette dictates that you should only knock on a door that has less than three people behind it. You can enter work premises where there are three or more workers without warning. After you have entered, you don’t have to wait for an offer to sit down, but you should sit down on a chair only after the owner of the office has sat down.
♦In the case when you need to introduce colleagues or partners to each other, it is worth knowing that according to the rules of etiquette, those younger in age or position are always introduced to the elders; however, they have the right to introduce themselves. However, a woman, regardless of age and position, never tells a man her name first (this is only permissible if the man, say, is an elderly professor, and the woman is a student).
♦The common rules that are followed in everyday life, when a man must let a woman pass first, are absent in business etiquette. Women should not only open doors themselves, but also let others through if necessary, regardless of whether they are a man or a woman. The same applies to the elevator. If in ordinary life a man must enter the elevator first, at work it is quite acceptable to overtake a male colleague and enter the elevator cabin before him.
♦Do not talk on your mobile phone for a long time . If you are talking about personal matters, go to a secluded place. When you come to work in the morning, immediately reduce the volume of the phone call, because no one is obliged to listen to the latest hit from your mobile phone while you are away from your workplace. This irritates and distracts everyone.
♦It is recommended to pick up the office phone no later than the fourth ring, otherwise your potential interlocutor may think that you are not interested in communicating with him. The initiator always ends the conversation. If during a conversation the phone accidentally turns off, the person who dialed the number first should call back. If the phone rings while you are communicating with a client, pick up the phone, apologize, say that you are currently busy with a visitor and agree to reschedule the call. If the call is too important to put off, be sure to apologize to the client before speaking.
♦In the office, from time to time there are employee birthdays and other “significant dates”, and accordingly, problems arise with gifts for colleagues or superiors. colleague or boss. Of course, personal items such as ties, tights and perfume should be prohibited. It is better to opt for a neutral gift. It’s good if your souvenir is somehow related to work. Therefore, all kinds of pens, diaries, organizers, books will always be appropriate. In any case, the gift should not be very expensive, especially for superiors, otherwise the recipient or your colleagues may regard your surprise as fawning. You can put a colleague in an awkward position with an expensive gift: the person will feel obligated to give a gift of no less value, which may be inappropriate for him.
♦Don't talk about your personal life. You can tell your close friend about your troubles, but don’t bore all your colleagues around with stories about your mother’s stomach problems or your scandal with your husband yesterday.
♦Don’t ask for a loan. Even if you and your colleague are good friends, it’s still best to avoid this.
♦Do not have lunch at work, especially if clients can see it. Take a break, go to the cafeteria or to a designated area for eating. An unwritten but obvious rule of office etiquette: we don’t take sandwiches with onions and garlic to work!
By following all these simple rules, you can not only avoid ridiculous situations, but also earn the respect of your management and work colleagues.
For various reasons, offices are often not bought from us, but rented. Of course, it is more convenient not to waste your precious time searching for an office on your own, but to turn to professionals who will save you from the sometimes unsafe, exhausting search for premises. Where to go to not only quickly receive truthful information about the availability of the premises you need, but also to find an office, the rental of which will be profitable for you and will not present unpleasant surprises. It is better if it is a real estate agency that has many years of experience in the commercial real estate market and has proven itself only from the best side. The main criteria that should be followed in choosing an agency are the professionalism and high efficiency of the company’s specialists, the availability of pre-verified objects, legally competent conclusion of transactions, no prepayment for the agency’s services, as well as for the provision of information and showings. In this case, renting a room will not only not cause you any hassle, but will also save your good mood and energy for the future fruitful work of the rented office.
Business etiquette: rules of politeness at workMany people often feel confused because they sometimes have no idea how best to behave in a work environment. Men, usually gallant in their dealings with ladies, do not know whether they need to hold the door open to allow the fair sex to pass through or not; women seeking to prove that they are in no way inferior to men can react painfully to any sign of attention that emphasizes their femininity, often aggressively throwing out: “I’m quite capable of handling this myself!”
Relations between men and women in the service
- If we proceed from the idea of equality between men and women and are guided by the requirements of ordinary politeness, the question of how representatives of opposite sexes should build relationships at work will disappear by itself.
- The door is opened by the one who is closest to it.
- The person closest to the door enters or exits the elevator first.
- The one who has the lighter at hand gives someone else a light.
- Both men and women rise from their chairs to greet a client or visitor, regardless of gender.
- Both men and women shake hands; There are no rules in the service that dictate who should shake hands first.
- Regardless of who invites whom to lunch, the inviter pays.
- If all employees in an office share a coffee maker, both men and women take turns brewing coffee and cleaning the coffee maker. The idea that the prerogative of making coffee is exclusively a woman’s task is one of the most typical prejudices, and women are involved in “housekeeping” at work on an equal basis with men.
- Personal services, such as asking a secretary to take clothes to the dry cleaner or buy a gift for the boss's wife, are not part of the job duties unless specifically requested during hiring. If someone really really needs such a service, then his request to fulfill this order should be of a personal nature.
- Neither men nor women should call employees by pet names or nicknames at work. Joan is not a “sweetheart” and Stan is not a “sweetie”. If someone still persists in their delusion, you can simply say, “My name is Joan, not honey,” repeating this until your words have an effect.
- Even when you would like to behave the same way at work as in a non-work environment, do not allow yourself to do so. Don't forget that a business lunch is not an invitation to a date. A woman should not wait for a man to gallantly pull out a chair for her to help her sit down, and a man should not feel obligated to do so. She will be able to take care of herself, just like her companion.
Nutrition
If the service allows eating in the workplace, normal cleanliness rules must be followed. Don't leave dirty cups and plates everywhere. After eating, wipe off crumbs and wet stains from spilled drinks from the table. The spectacle of people eating does not bring much pleasure to those present. If you are forced to have a snack at your desk and your office door is open, close it. If other people are working in your office space, try to start eating when those sitting next to you have left. Pay special attention to your table manners, and do not answer the phone with your mouth full. As soon as you finish eating, throw away leftover food, if possible, in a separate, closed trash can rather than in a trash can located next to your or a co-worker's desk. The mere sight of leftover cantaloupe or tuna and onions, not to mention the smell, does not improve the appearance of the office.
Manner of speaking
Tongue-tiedness usually prevents people from advancing in their careers. There has been endless debate about whether or not to introduce public speaking lessons into the school curriculum, with opponents arguing that standardizing spoken language could deprive students of their cultural traditions. Without going into details of the discussion of this important issue, we will only note that self-respecting company management will never appoint an employee to a position that requires communication with people if the candidate’s speaking skills are not smooth. I would like to advise employees of companies associated with market problems and communication with other people to correct shortcomings in oral speech and reprimand, if they suffer from them. If necessary, you can take public speaking lessons and work at home to improve your overall cultural level. The inability to clearly express one's thoughts is a significant disadvantage for a businessman.
Attitude to work
A favorable attitude will advance you in your career much faster than complaining and constantly expressing dissatisfaction. You have every right to disagree with your company's dress code or vacation policy, and even encourage your co-workers to stand up for their rights, but this attitude is unlikely to speed up your career advancement. Therefore, before you decide to take any action, think about what you want more: to enter into a fight with the company management for your rights or to get a higher position rather? After this, act in accordance with the decision made.
Punctuality
Come to work on time; Don’t be late for meetings; submit reports on time; Don't constantly look at your watch waiting for the end of the working day. If you just can’t meet the deadlines, tell your boss about it when he gives you an assignment, convincingly arguing your position.
Literacy
Responsible corporate employees often express concern that many of their subordinates are not literate enough - they make punctuation and spelling or grammatical errors, spell names incorrectly, and cannot correctly break text into sentences and paragraphs. It often seems that the preparation of students in schools does not meet the necessary requirements. However, a matriculation certificate cannot cover up shortcomings in your work. If you lack knowledge, take a refresher course or advanced training courses. If you are simply irresponsible in your approach to business, think about how much harm your every mistake can cause to your work, and try to be more conscientious in performing your duties.
Don't waste your time
No matter how diligent and diligent you are, it often happens that co-workers use communication with you as an excuse to justify wasting their time and yours. Sometimes they find thousands of ways to distract you from your work, but you don’t always need to pay attention to them. In most cases, you should politely get rid of their intrusiveness.
If someone who likes to chat calls you on the phone, having caught the essence of his message, you can interrupt the flow of this person’s eloquence with, for example, the words: “I understand your request and will send you the appropriate forms. Thank you for the call, and now, unfortunately, I have to go".
In the event that you have already agreed on everything with the visitor, and he does not even think about leaving, get up from your chair and tell him: “I am very sorry, but now I have to return to urgent matters.”
If someone asked you: “Do you have a free minute?”, and you have absolutely no time, or you know from experience that this “minute” will last an entire hour, your position should be adamant. “I have a minute,” I should tell you, “but if you don’t make it, we’d better talk another time.”
Forethought
Try to think about the employees around you. At work, as in family, constant communication brings people together. You can improve relationships in your work team by paying attention to the needs of those around you and avoiding behaviors that irritate them. A bouquet of flowers on your birthday, a friendly service, a calm demeanor that does not distract others from the task - all this can help create a favorable atmosphere around you, and people will talk about you as an employee who knows how to work with people.
Also, being proactive will help you avoid awkward situations that may arise from time to time in any department. So, for example, you are in someone's office when the phone rings - although you have no way of knowing whether the call is personal or not - you better get up from your chair and quietly ask: “Maybe I should wait in the waiting room.” while you two talk?" If someone enters an office with the obvious intention of finding someone who is not there at the moment, you might ask the person entering, “Is there anything I can help you with?” In short, being considerate means following the unwritten rules of politeness and coming to people's aid at the right time when they themselves are hesitant to ask you for it.
Taking initiative
Both management and employees frown upon aggressive behavior at work. As for the initiative, it is welcomed by everyone. Where is the watershed between them? Aggression unbiddenly invades life, reflecting a person’s attempt to establish himself by force; initiative moves people towards achievements and helps achieve jointly defined goals.
Understand the essence of office etiquette. Although the term "office etiquette" may conjure up images of primness and pedantry, it's actually much simpler. Office etiquette is a simple set of rules for interacting with others in an organizational environment. Even just living within a society involves following some agreements (unspoken, but quite expected) and rules that indicate what kind of behavior in the work community ensures congeniality, respect for the team and work with pleasure every day.
- Although many rules of etiquette are not written down, just because they are not written down on paper or posted on a bulletin board does not mean that they should not be followed. A large proportion of social groups will always believe that unspoken rules of etiquette should always be followed, with rare exceptions and no matter how quirky, rebellious and authentic you are, there will always be boundaries in the form of respect for others that you need to take into account. This will become clear from the subsequent part of the article.
Be punctual. Being punctual is extremely important, especially if you have an appointment. This suggests that you respect the time of your colleagues, and they, in turn, will respect your time too. There is one famous saying that applies to this situation: “Time and tide wait for no man” (“Time waits not”). Lead by example and everything else will fall into place.
- If you are a junior employee, avoid arriving to work after your boss. At the initial stage, try to show that you are an energetic person and have a passion for work.
Choose suitable clothing. In many offices, a dress code is agreed upon in advance and is usually strictly observed. However, if you are lucky enough to get a job without such rules, you can dress as you see fit. Remember that the workplace is not a party, and you should dress in a way that shows your colleagues and clients that you respect them. Dress code has a major impact on the trust your customers are willing to place. Dress like a worker or in the same manner as your office workers. Do not wear clothing that is extremely informal, provocative, or intended for dinner parties.
- Of course, there are always exceptions, for example, there are offices that have days with a more relaxed dress code or days when they are allowed to dress less formally at work in order to earn money for charity, etc. However, even if the atmosphere in the office is rather casual, it is better to wear a suit or other professional attire when meeting with clients who have come for an important matter or to resolve other work issues.
Beware of gossip. Gossip may not ruin your career, but it can bring with it a lot of stress that should be avoided at all costs. You definitely wouldn't want anyone to gossip about you, no one wants that. In some cases, if it suddenly turns out that you were the source of the malicious gossip, your career may be in jeopardy. Limit yourself to positive statements towards co-workers. Office rumors can travel at the speed of light; Any negative statement you make will spread and may serve you badly, or even earn you the title of office gossip.
- You may overhear others talking. Behave yourself and try to forget what you heard, use the "so what" rule. Do not talk about what you overheard and under no circumstances invent something of your own!
Ask permission before you take anything. If you have a good relationship with your co-workers, then it may be normal for you to take their stapler or marker from their desk without permission. Well, the thing is, it's not normal. This is something that goes without saying: you need to ask before you take something. This attitude of yours shows that people can also handle your things, and these same things will not be lost (read “borrowed”) when you return to your workplace after the meeting.
- If there are certain things in your office that you need on a regular basis, create a common place for such things, this way you will avoid unexpected items disappearing from your desk. For example, a place for a stapler, tape and packaging is a good idea, since no one in particular owns these items, they will always remain in the designated place.
Always say "thank you" and "please". Just a few nice words can lift the mood of the entire office or at least make employees cheerful. When you're walking down the hall and meet a coworker who isn't your friend, simply smile or nod. Acknowledge their existence. You don't need to be wildly happy and hug them, just say “hello.” Consider what people will think of you when you deliberately look away.
- Say “hello” to your office neighbors when you arrive at your workplace. A bad habit can become ingrained when people skip a polite greeting and simply sit back without saying a word when they arrive at work. This is rude and will have a bad effect on your relationships with others. Even if others don't make any effort to reinforce this habit in the office, set an example for everyone, thereby showing that it is not only normal, but also expected.
- Watch your tongue. When talking to people in the office, remember that some people cannot tolerate bad language. Also avoid making attacks or making jokes towards other people.
You shouldn't bother people all the time. By doing this, you are making it clear that your time or opinion is more important than theirs. If your colleague is talking on the phone and you need to ask him a question, don't stand over your head. Touch him on the shoulder and whisper that you need to talk to him (or leave him a note) and ask him to call you or come over as soon as he finishes the call. If your colleague has a meeting, don't bother him, just wait or ask him to come to you. you when he's free.
Try not to be loud. In offices without doors, the most common problem is noise from surrounding workers. Quiet conversations will be your advantage in all types of office interactions:
- When you are talking on the phone or with your colleague, try not to speak too loudly.
- If your office door is unlocked, use a handset or headset rather than a speakerphone when taking calls.
- If you receive a call on your mobile phone, it is better to go into the corridor or find an office where you can close yourself in order to talk without disturbing others. It is especially recommended to do this when it is a personal call or a call that involves a long conversation.
- Avoid speaking in a loud or aggressive manner. An aggressive or elevated tone bothers people, and even when they are not the target of aggression, they will still feel anxious and uncomfortable.
- Turn off your personal phone during work hours; put it on vibration mode if you don't want to turn it off. Avoid making personal calls at work; your colleagues don’t need to know that your spouse will need a kilo of ham for dinner.
- If you're listening to the radio, turn down the volume or put on headphones.
- Be especially quiet when co-workers are calling about work issues or when they are talking to other office workers. You should not conduct long negotiations in a shared office space; If the topic of conversation requires more than a couple of minutes, go to the conference room so as not to irritate your colleagues.
- Be careful when walking past the meeting room. Even if you are not sure whether a meeting is taking place there at the moment, just in case, always act as if something important is happening there.
Respect the privacy of others. Do not read other people's faxes, mail, email, or text on the monitor. Share with others only personal information that you wouldn't want to read about in the next weekly newspaper. Remember that when sending an email, you should not include information that could lead to serious consequences if the email is forwarded to someone else; just act as if this email will be forwarded, you need to always be wary of this possibility.
- If you need to discuss something secret or personal with another colleague, find a room where you can lock yourself away and no one can overhear you. Personal questions and performance reviews are not intended for the ears of others.
- Only use speakerphone behind closed doors. In an open workspace, use a handset or headset.
Don't be a source of odors. Snacking on aromatic foods at your work station, taking off your shoes, or spritzing on perfume or air freshener are activities that may not appeal to people who are sensitive to odors. Nobody wants to smell the smell of feet (no matter how long you are willing to stand it) and the aroma of lunch. Everyone's sensitivity to scents is different, so don't assume that a scent is as delightful to others as it is to you. Besides, why did you even decide to eat in the office? Get out and get some fresh air!
- If you doubt whether the smell comes from your actions, from your clothes or from your food, assume that it does exist. Our sense of smell can play a cruel joke on us, when we get used to smells that are still unusual for others, it weakens the power of these smells for our nose, while others may even feel nauseous. This is not a case where you need to assert your “rights”; your smell has probably become a serious challenge for others.
- If one of your colleagues is the source of the smell, read “How to deal with a colleague who carries smelly lunches.”
Keep your work area clean. Try not to be dirty. A messy cubicle or desk shows how sloppy, careless and unclean you are. It can also affect your personality and the atmosphere in your home. Don't make people think that you are disorganized. Keep your cubicle clean (only necessary things should be on the table, such as charts or reports, etc.)
- If you like to add distinctive features, like photos or keychains, choose a few decent options. Don't overcrowd the space as if it were a collector's corner. Also, do not place too many personal items in the workplace. People may find you sentimental and have a hard time taking you seriously for work. In addition, if you often move from place to place in the office, it is simply inconvenient to carry everything with you.
- If you have a shared kitchen, keeping it tidy is also important. If you spill something, wipe it up. If you drop it, pick it up. There is no mom here to follow you around and clean up the mess you make. Don't assume that your colleagues will do this for you.
How to behave at work, in the office? Etiquette. Rules. The right behavior for your career.
How to behave correctly at work so that you are loved, respected and promoted up the career ladder. Behavioral strategies in the office for a career. (10+)
How to behave at work, in the office? Etiquette. Rules. The right behavior for your career
How to behave correctly depends on your goals
The choice of behavior strategy in the office depends on your goals. What tasks do you set for yourself at work? Do you want no one to touch you, to leave you alone? Do you want to have an affair in the office? Do you need to be fired with severance pay? Do you want professional, career growth? This article is for those who make a career in the office.
Modesty and politeness
Most people don't enjoy work at all. People work to feed themselves, their families, and provide themselves with some of the joys of life outside the office. If you find yourself in a company where everyone works with pleasure, then you are very lucky. In any case, no one likes to be disturbed. So the first rule: Try not to disturb others. Don't annoy or irritate them.
Show modesty and courtesy. Treat your colleagues with respect. This is the best start to establishing business relationships.
Be tolerant of others
If something (or someone) annoys or bothers you, think about whether it really bothers you, or whether you made it up. If the interference is very serious, try to talk as politely as possible with its source.
If some minor conflict arises, you should not react to it at all within yourself. Accustom yourself to this. Otherwise, you will not be able to make a career, as you will undermine your health. External behavior can be very different. From benevolent ignoring to hysteria. A specific line of behavior must be chosen based on the stereotypes accepted in the team. But everything inside you should be calm, your pulse is stable, your blood pressure is normal. They are just your colleagues; you should not attach too much importance to conflicts with them.
Sometimes in a team there are one or more irrepressible comrades who love to pester everyone. Usually they interfere with work. It makes sense to maintain smooth relations with them, not to aggravate them. But sometimes they themselves escalate things. How to behave here? Do not under any circumstances play their game. You should not try to sharpen the wit or outshine the boor. You need to communicate with a boor with icy politeness and courtesy; with a wit, an emphatically official style of behavior also helps (by name, patronymic, by name, very polite).
Knowing your first name, patronymic and birthday is a sign of respect
Since we are talking about respect, I will say that knowing a person’s name, patronymic, and important dates is a sign of respect. Write down and learn the names and patronymics of colleagues and people with whom you interact at work. Address the person personally, call him by name.
On You or on You
Recently, we have developed a tradition of quickly switching to You. How justified is this? I always try to communicate in You only with those people with whom I have already established informal relationships, and then only in a personal setting. And at work I just communicate with everyone in the same way. But a lot depends on the corporate culture. It's not worth being a black sheep.
Seek help at the right time
Almost all people simply love to teach, mentor and help someone. Feel free to ask for help if you need it. Only two "buts". Do this in a timely manner. You should not distract colleagues when they are really busy with urgent work or are simply in a bad mood. Prepare thoroughly before asking questions. Think about the problem, clarify it, try to figure it out yourself, formulate the most specific and precise questions possible. Everyone likes to answer questions, but few people like to repeat answers three times and listen to remarks like “I didn’t understand anything, please repeat in more detail.”
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