What is hot water? How to check charges in bills for hot water? What is thermal energy for hot water supply

Disputes between management and resource supply organizations about the procedure for calculating fees for provided utility resources are a frequent occurrence. They happen because each side interprets the law in such a way as to obtain the maximum benefit for itself.

Today we will talk about the dispute between the management company and the RSO on how to correctly calculate the amount of thermal energy used to heat the hot water supply.

Subject of dispute

The management and resource supply organizations entered into a heat supply agreement. RSO undertook to supply the UO with thermal energy and hot water, while the UO had to pay for these services and the coolant that was not returned to the heating network of the heat supply organization. It seems that there is nothing unusual; in every subject of the Russian Federation, thousands of government entities enter into similar agreements with the Russian North Ossetia.

But in our case, the reason for disagreement was the management organization’s disagreement with how RSO calculates the amount of thermal energy used to heat water. UO believed that it was necessary to calculate according to the standard. The heat supply organization was sure that the amount of the fee should be calculated based on the readings of the metering devices.

Disagreements led to the fact that the management company did not pay for the supplied utility resources, accumulated debts to the RSO, and the heat supply organization had to go to court with a claim to collect the debt for the supplied utility resource.

Opinions of the arbitration and appeal courts

The first court to consider the case was the Arbitration Court of the Moscow Region. RSO insisted that the management organization must pay for the supplied resource according to meter readings. In response, the MA provided a counter-calculation of the debt, based on the application of the calculation of payment for thermal energy used to heat water, in accordance with Decree of the Government of the Russian Federation dated May 6, 2011 No. 354. The figures that the RSO demanded were greater than those calculated by the UO.

The Arbitration Court of the Moscow Region decided to partially satisfy the claims of the RSO and recover from the management organization most of the amount demanded by the plaintiff as debt, penalties and payment of state fees for legal expenses. He explained that the heat supply organization calculates the fee incorrectly, so the management company must return the amount that will be obtained if the calculations are carried out correctly.

Although the requirements of the RSO were satisfied, it turned out that the court sided with the management organization, because it did not refuse to pay at all, but wanted to receive a correct calculation.

The heat supply organization was dissatisfied with this decision and filed an appeal with the Tenth Arbitration Court of Appeal, which overturned the decision of the Arbitration Court of the Moscow Region.

The Court of Appeal was guided by Art. 157 of the Housing Code of the Russian Federation and Federal Law No. 190-FZ of July 27, 2010, and proceeded from the need to determine the volume of thermal energy supplied for heating water during the disputed period according to the readings of a working meter previously installed for the subscriber, and not on the basis of the heating standard.

This time the management organization did not agree with the decision. She was confident that she was right and decided to appeal the case to the Arbitration Court of the Moscow District. But this court came to the defense of RSO and refused to satisfy the demands of the management organization, leaving the decision of the previous court in force.

The UO decided not to give up and filed a cassation appeal with the Supreme Court of the Russian Federation. In it, the UO referred to the incorrect application of the law and asked to cancel the said decisions of the courts of appeal and the district, leaving in force the decision of the Arbitration Court of the Moscow Region.

Representatives of the resource supplying organization objected to the satisfaction of the complaint, citing the legality and validity of the appealed decisions.

Arguments and decision of the Supreme Court of the Russian Federation

The Judicial Collegium of the Supreme Court of the Russian Federation checked the case materials, discussed the arguments set out in the cassation appeal, and decided to satisfy the complaint of the management organization, noting that previous courts did not take into account several provisions of the current legislation of the Russian Federation.

The management organization supplies thermal energy and hot water through the connected network in order to provide public services to citizens living in the apartment building. Such relationships are subject to paragraphs. 10 clause 10 art. 4 Housing Code of the Russian Federation.

The amount of utility fees is calculated based on the volume of utility resources consumed. This volume is determined by the readings of metering devices. If there is no PU, the amount of payment for utilities is calculated based on consumption standards approved by government authorities of the constituent entities of the Russian Federation.

This procedure does not contradict paragraph 1 of Art. 157 of the Housing Code of the Russian Federation, which provides for determining the volume of consumed CG according to the readings of metering devices, and only in their absence allows the application of CG consumption standards. The catch is that thermal energy is not included in the utilities consumed.

In the city where the participants in the proceedings were located, the standard for thermal energy consumption for hot water heating was established by decree of the head of the city of Podolsk dated December 21, 2004 No. 2707-p.

The heat supply organization did not provide evidence that the standard was declared invalid or no longer in force, therefore the courts of appeal and the district had no reason to be guided by the testimony of the ODPU when determining the volume of thermal energy used to heat water for the purpose of providing hot water supply services.

The Supreme Court of the Russian Federation noted that the Arbitration Court of the Moscow Region made a legal and reasonable decision, correctly interpreting the legislation. Therefore, the Supreme Court of the Russian Federation decided to uphold his decision, and to cancel the decisions of the Tenth Arbitration Court of the Moscow Region and the decision of the Arbitration Court of the Moscow District.

Many people, when paying for utility services, are surprised to see the phrase “water heating” on the receipt. In fact, this innovation was adopted back in 2013. According to Government Decree No. 406, if there is a centralized water supply system, payment must be made at a two-component tariff.

Thus, the tariff was divided into two components: the use of cold water and thermal energy. Now the calculation is made separately for two resources: water for hot water supply and thermal energy. That is why a column appeared on receipts indicating the amount of thermal energy spent on heating cold water. However, many believe that heating fees are charged illegally and write complaints to housing and communal services. To ensure the legality of this type of charge, you should learn more about this service.

The reason for this innovation was the additional use of energy. Risers and heated towel rails connected to the hot water supply system consume thermal energy, but this consumption was not previously taken into account in calculations of utility bills. Since heating fees can only be charged during the heating season, heating the air through the use of a heated towel rail was not paid for as a utility service. The government found a way out of this situation by dividing the tariff into two components.

Equipment

If your water heater fails, your hot water bill will not increase. In this case, authorized employees of the management organization are required to repair the equipment urgently. But since repairs require payment, residents must still pay this amount. Although the heating bill will remain the same, the cost of repairs and maintenance of the property will increase. This is explained by the fact that water heating devices are part of the property of homeowners.

As for non-standard situations, when, for example, some apartments in a multi-storey building have access to hot water, and the second only to cold water, issues regarding payment for heating are resolved on an individual basis. As practice shows, residents are often required to pay for common property that they do not use.

Thermal energy component

If the calculation of payment for cold water is quite simple (it is carried out on the basis of the established tariff), then not everyone understands what is included in the cost of such a service as heating.

The amount to pay for a service such as water heating is calculated taking into account the following components:

• established tariff for thermal energy;
• expenses required to maintain a centralized hot water supply system (from central heating points where water is heated);
• cost of thermal energy loss in pipelines;
• costs necessary to transport hot water.

Payment for utility services for hot water supply is calculated taking into account the volume of water used, which is measured in m3.

As a rule, the amount of required thermal energy is determined on the basis of general house values, which are shown by hot water meters and consumed thermal energy. The amount of energy used in each room is calculated by multiplying the used volume of water (determined by the meter) by the specific heat energy consumption. The energy volume is multiplied by the tariff. The resulting value is the amount required to pay for what is written on the receipt as “water heating”.

How to calculate it yourself in 2018-2019

Water heating is one of the most expensive utilities. This is explained by the fact that when heating it is necessary to use special equipment operating from the mains. To make sure that the receipt shows the correct amount to be paid, you can do the calculations yourself and compare the resulting value with the amount indicated on the receipt. To do this, you need to find out the amount of payment for thermal energy established by the regional tariff commission. Further calculations depend on the presence or absence of metering devices:

1. If you have a meter installed in your apartment, then you can calculate the consumption of thermal energy based on its indicator.
2. If there is no meter, calculations should be made based on established standard indicators (set by an energy-saving organization).

If there is a general heat energy consumption meter in a residential building and individual meters installed in the apartments, the amount charged for heating is calculated based on the readings of the general meter and further proportional distribution for each apartment. If such a device is not available, the amount required to pay for heating is calculated based on the standard energy consumption for heating 1 m 3 of water in the reporting month and the readings of an individual water meter.

Where to write a complaint

If the legality of the additional line “water heating” in receipts is in question, in order not to overpay for heating, it is recommended to first contact the Criminal Code with a request to explain what this item means. The appearance of a new line in the receipt is legal only on the basis of the decision of the owner of the apartment building premises. In the absence of such a decision, you should write a complaint to the State Housing Inspectorate. After filing a complaint with the Criminal Code, you must be provided with an answer with explanations within thirty days. If you refuse to justify why such a service is indicated in the receipt, you should file a complaint with the prosecutor's office with a claim in court. In this case, if you have already paid the amount indicated in the receipt, the basis for the claim will be Article 395 of the Civil Code of the Russian Federation. If a refund is not required, but you must pay for services that are not provided to you, file a claim to exclude the “water heating” line. In this case, it is worth referring to Article 16 of the Law “On Protection of Consumer Rights”.

A few years ago, a new line appeared in receipts - water heating. Many people don't know what this service is and why they should pay for it. After all, previously payments were made only for warm water. Therefore, many people do not want to pay double fees. However, failure to deposit the money specified in this column results in debt. Since the amount for heating water in receipts is charged for a separate service.

What is heating is one of the frequently asked questions. The document contains 2 columns: thermal water supply (DHW) and heating.
What is hot water supply? It is hot water supply. But people don't understand why they have to deposit money twice. But in reality everything is different. DHW is not warm water, but heat energy that is spent by housing and communal services to bring the liquid to the desired temperature. Therefore, a double tariff was introduced for hot water supply and for consumed energy.

This tariff was set due to the fact that additional energy is expended to achieve normal temperature. Previously, fuel consumption was not taken into account when calculating utility bills, and money was charged for this only during the heating season.
Because of this, during this period, people’s expenses for heating and heating increased greatly. To prevent people's costs from increasing sharply, the Government divided the costs spent on achieving normal temperatures for the whole year.

Is it legal to charge for this?

When people see an additional column on a check, they wonder if this is legal. Some immediately contact company employees and clarify what the new column means and why they need to pay. And some simply don’t pay money for it.

However, such actions by consumers will be considered illegal, since the obligation to pay for water heating is specified in the articles of the Housing Code. Also, the legality of demanding payment for this is also indicated in

What if the equipment breaks down

If the heater breaks down, it will not increase or decrease during warming up. Therefore, it is important to quickly return it to service. In this situation, payers must immediately inform the management company employees about the breakdown. After receiving the application, the legal entity must immediately send specialists to restore the operation of the water heater.

Residents are also responsible for purchasing equipment.

How to determine the cost yourself

The cost of heating cold water is indicated in the receipt. It is quite simple to calculate the total amount for cold and hot liquids, but few people know how to calculate the amount of payment for additional services.

How is water heating calculated in the bill in summer and winter, and what data will you need to know:

1. You definitely need to know what tariff is set in the region.
2. What losses did the management company incur for transporting the resource?
3. How much energy was actually used to achieve the required temperature.
4. How much resource is spent each month?

Not all management organizations provide such data to residents of apartment buildings. However, any person can request this information from the HOA or management company, and employees of the legal entity are obliged to provide reliable information on payment for apartment supply services.

If you refuse to respond to the request, the applicant can file a complaint against the employees of the management company with Rospotrebnadzor. Having received all the necessary data, you can independently calculate and compare the heating bill indicated in the invoice.

Calculation of the total amount in 2018

Heating is the most expensive utility service. This is due to the fact that special heating devices are used for heating, which consume a lot of energy.

To calculate the amount of payment for heating up hot water, it is necessary to determine how much resource was spent; to do this, you need to take readings from the meter or make a calculation for hot moisture, if there is none. The amount of remuneration for DHW heating is calculated using the following formula:

P gv = Vgv × Txv + (V v cr × Vi gv / ∑ Vi gv × Tv cr)

V gv - the volume of hot water consumed during the billing period (month) in an apartment or non-residential premises

Tхв – tariff for cold water

V v cr – the volume of thermal energy used during the billing period for heating cold water during the independent production of hot water by the management company

∑ Vi gw – the total volume of hot water consumed during the billing period in all

T v cr – tariff for thermal energy in the premises of the house.

The rate established in the region is multiplied by the heat standard required to heat a cubic meter of liquid. The resulting figure is multiplied by the amount of resource consumed.

For residents who do not have a meter, the calculation must be made as follows: the standard is divided by the number of residents in the house (apartment).
The resulting result will not be accurate, since the management company also adds costs spent on repairs, maintenance and ensuring the functionality of special devices.

Utility payments for heating hit homeowners' budgets hard. In connection with this, people do not want to contribute money for unknown reasons. And the appearance of a new column on paper for heating always raises questions, especially if you have to pay a considerable amount for the innovation. Heating recently appeared on the receipt, which is why many people still don’t understand why they have to pay for it separately, because they already pay for water supply.

This publication is part of the series of articles “Myths of Housing and Communal Services”, dedicated to debunking false theories of the housing sector. Myths and false theories, widespread in the housing and communal services sector of Russia, contribute to the growth of social tension, the development of the “Concept of Hostility” between consumers and providers of public services, which leads to extremely negative consequences in the housing industry. The articles in the series are recommended primarily for consumers of housing and communal services, however, specialists in housing and communal services may also find something useful in them. In addition, distributing publications in the “Housing and Utilities Myths” series among housing and communal services consumers can contribute to a deeper understanding of the housing and communal services sector by residents of apartment buildings, which leads to the development of constructive interaction between consumers and providers of utility services. The full list of articles in the series “Myths of Housing and Public Utilities” is available at the link > > >

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This article examines the false theory about the illegality of presenting for payment to utility consumers the cost of heat energy contained in consumed hot water (often providers of public hot water supply services indicate the cost of such heat energy in the receipt in the line “DHW heating” or “heat in DHW”).

Let’s figure out what “DHW heating” is and whether it is legal to present it for payment to consumers for hot water utility services.

The essence of the false theory

If hot water enters an apartment building from a centralized hot water supply network, then no additional heating of this hot water is performed directly in the apartment building (no boilers, heat exchangers, etc. are installed in the house). Therefore, presenting for payment some kind of “DHW heating” is illegal. In addition, such a utility service “DHW heating” is not established by current legislation - the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by the RF PP dated May 6, 2011 No. 354 (hereinafter referred to as Rules 354) contain an exhaustive list of utility services , among which there is no “DHW heating”. Thus, “DHW heating” is a non-existent service that is illegally presented to consumers for payment.

In this article we will look at how things really are.

Heat energy in hot water supply

To understand what “DHW heating” is, it is necessary first of all to consider the process of producing hot water for hot water supply (hereinafter referred to as DHW) from a technical point of view. And this process, in a simplified manner, consists of the following stages: first, cold water is prepared, then it is heated to the temperature established by the relevant standards, and then it is supplied to the consumer in the form of hot water. The cost of hot water supply for consumers until March 2015 was set by authorized government bodies of the constituent entities of the Russian Federation in rubles per cubic meter.

Back in 2012, the Government of the Russian Federation recognized the existence of a problem caused by the establishment of a tariff for hot water supply in rubles per cubic meter of hot water. The problem was that when calculating this tariff, it was necessary to take into account that the cold water itself was directly supplied by the water supply organization to the heat supply organization, which, in turn, heated this water to the required temperature and supplied hot water to consumers. Moreover, if the volume of cold water (in cubic meters) and the volume of hot water (in cubic meters) obtained after heating this water were practically equal, then the volume of heat energy spent on this heating differed significantly depending on the specific conditions for the provision of hot water supply - on the condition and extent networks, the presence/absence of circulation circuits, etc.

At the subject level, to calculate the volume of heat energy spent on heating one cubic meter of cold water to the state of hot water, certain coefficients were used, which for the most part amounted to a value close to 0.06.

Let us explain the physical meaning of this coefficient.

1 calorie of heat (energy) is required to heat 1 gram of water by 1 degree Celsius. Therefore, heating one ton of water (1 million grams) by 1 degree will require 1 million calories or 1 megacalorie (Mcal). For example, to heat 1 cubic meter of water from 0 to 60 degrees Celsius (60 degrees is the lower limit of the permissible temperature range of hot water provided to consumers in residential and apartment buildings as hot water) 60 megacalories (Mcal) will be required, which is equal to 0.06 (0.060 ) gigacalories (Gcal).

In some cases, it was taken into account that cold water is heated to the required temperature not from 0 degrees Celsius, but in summer - from 15, and in winter - from 5. If we take the average initial temperature of cold water 10 degrees, then to heat one cubic meter of such water to 60 degrees 0.05 Gcal will be required.

In this case, heat losses in the heating network could be taken into account. For example, if losses are 20%, then the heat costs for heating water can be simplified as follows: the final (required) heat content of a cubic meter of water 0.06 Gcal is taken as 80% of the heat content provided at the exit from the boiler room, on the basis of which the heat content at exit from the boiler room 0.075 Gcal (0.06 / 0.8 = 0.075 Gcal, which corresponds to a temperature of 75 degrees Celsius). Then the initial heat content of cold water is subtracted from the resulting figure (0.01 Gcal, corresponding to 10 degrees Celsius), resulting in the amount of heat required to heat one cubic meter of water, equal to 0.065 Gcal for the case under consideration.

Of course, for different subjects, for different municipalities, the given figures could vary - it could be 0.05 Gcal/cub.m, or 0.08 Gcal/cub.m, but in the overwhelming majority of cases the coefficient was still close to 0 .06 Gcal/cub.m.

And it is precisely the number of gigacalories spent on heating DHW that is called “DHW heating”.

If you carefully study the receipt, you can see that the cost of hot water most often consists of two parts: water itself (called either “cold water for hot water” or even just “DHW”), the cost of which is very close or even equal to the cost of cold water indicated in the line “HW”, and the same “DHW heating” (or “heat in DHW”).

Thus, “DHW heating” is not a separate utility service, but an integral part of the hot water supply utility service.

Two-part tariff

In accordance with the amendments introduced by the Decree of the Government of the Russian Federation dated February 14, 2015 No. 129 to the Rules for establishing and determining standards for the consumption of utility services, approved by the RF PP dated May 23, 2006 No. 306, state authorities of the constituent entities of the Russian Federation when establishing standards for the consumption of utility services for hot water supply (hereinafter - DHW) have the right, and from 2020, are required to approve standards for cold water consumption for the provision of public services for hot water supply in residential premises and standards for the consumption of thermal energy for heating cold water for the provision of public services for hot water supply.

That is, the previously used “coefficient”, which allows us to determine the volume of heat content in the hot water supply, is now quite officially called the standard for the consumption of thermal energy for heating cold water for the provision of public services for hot water supply. At the same time, the volume of heat energy calculated on the basis of this standard and the volume of hot water consumed by a specific consumer is precisely indicated in the line “DHW heating”.

According to Rules 354 (as amended by the Russian Federation Regulations dated February 14, 2015 No. 129), the cost of hot water supply is calculated by summing up the cost of two components - the cost of the coolant (directly the water itself) and the cost of heat spent on heating this water to the required temperature (“DHW heating”) .

Additionally, it is worth noting that if DHW is produced inside the house using a heat exchanger (or boiler), then the amount of heat energy spent on “heating up DHW” is calculated based not on the standard heat energy consumption, but on the actual heat consumed (or other utility resource spent on heating ).

conclusions

“DHW heating” is not an independent utility service; the specified term refers to the amount of heat energy spent on heating cold water to provide a hot water supply utility service. The specified heat energy is one of the components of the domestic hot water utility service.

When the state authorities of a constituent entity of the Russian Federation establish a two-component tariff for hot water supply, presenting the cost of hot water supply to the consumer in the form of the cost of two separate components of this service does not contradict the current legislation.

Direct-flow water supply is a system consisting of a pumping station and pipe outlets. Recycling water supply is a more economical option because it uses fewer resources. The concept of heating cold water for domestic hot water means heating cold water to obtain hot water supply. An additional line has appeared in receipts for payment for this service. It is necessary to understand in detail how legal the charges are.

Preheating cold water for domestic hot water means heating cold water to produce hot water supply.

All services in receipts are regulated by Article 154 of the Housing Code. Cold water supply means cold water supply, and DHW supply means hot water supply.

Residential and industrial premises must be provided with optimal temperature.

According to accepted standards, values ​​should be in the range of +50-60 °C.

Operators adjust readings based on environmental conditions. For heating, central and autonomous systems are used. Users of central water supply pay for DHW heating. Off-grid residents pay for gas and electricity.

Expert opinion

Mironova Anna Sergeevna

The cold water heating service includes several parameters. There are dead-end and looped boiler rooms that ensure the operation of the entire system. Uninterrupted operation is ensured with the help of equipment and optimal working conditions.

The receipt includes the following for the DHW service:

• Heating of water using equipment in boiler rooms and supplying it to the finished consumer.
• Carrying out preventive maintenance of systems and mechanisms of heating equipment. Planned work and repair of routes in hot water supply networks.
• Restoring the operation of boiler rooms around the clock. DHW is supplied on an ongoing basis, but in summer the power is used sparingly.

Accordingly, payment is made for heat and water.

Residents faced with systematic temperature loss are forced to burn their own water using a boiler and other automatic devices. The DHW service also remains on their receipts. To understand this situation, you need to turn to the law.

Thermal energy and heating in risers, as well as in heated towel rails, were not paid for until 2013.

Since 2013, Resolution No. 406 was adopted. It is based on the decision that users of the central system must pay their bills on time on two counts. The two-component tariff in receipts implies thermal energy for water heating and cold water supply. In heating systems of a residential building, there are energy losses that are taken into account when creating standards.

Thermal energy and heating in risers, as well as in heated towel rails, were not paid for until 2013. Heat consumption was all year round. Consumers paid only for the cubic meters of water they used, which was calculated using a coefficient.

To get out of this situation, the readings were divided into two components, and additional services appeared in the receipt for hot water supply.

At this time, payments for heating began to be charged only from April to October. The consumer now knows what bills are paid for. Starting from 2020, it is planned to approve consumption standards. There will be an additional charge for overspending.

Water heating equipment

Water for premises in an apartment building is heated using equipment in the boiler room. Professional installations include several DHW modules that ensure high-quality delivery of service to the consumer.

Main characteristics:

• amount of fuel used;
• thermal power of equipment;
• maximum pressure in the system;
• heated water temperature;
• terms of use of the system.

Boiler equipment is selected depending on the rules and established standards.

Boiler equipment is divided into categories I and II. It is selected depending on the rules and established standards. When working, accuracy in measurements and work is important.

Standard system includes:

• piping system;
• boiler equipment;
• pumping systems;
• wastewater treatment plants;
• gas equipment.

The operation of heating networks and heat supply is ensured by high-quality equipment. When systems fail, the service organization must promptly correct the failure. Hot water supply must be on a regular basis. Additional maintenance fees for apartment building property may apply.

Expert opinion

Mironova Anna Sergeevna

Generalist lawyer. Specializes in family issues, civil, criminal and housing law

An alternative option for heating hot water is the use of automatic boilers. But because of this, the consumer will have to pay for gas and electricity. The double payment option is not profitable.

Cold water is calculated simply, according to consumption, at established tariffs. The cost of thermal energy resulting from mechanical vibrations is calculated taking into account the rules and regulations.

Components of the service:

• Established tariffs for the generation of thermal energy.
• Possible costs for servicing complexes and systems.
• Energy losses in pipelines during transportation.
• The cost of services for delivering water to the consumer.

Payment for hot water supply is based on water consumption in m3. The readings of an individual apartment are taken into account, as well as values ​​for general needs. It is customary to multiply the total consumption on the meter by specific values. The resulting values ​​are multiplied by the tariff. In the receipt, calculations are made automatically. In order to check the work of housing and communal services or a service organization, you can independently obtain the values.

Hot water supply is an expensive service on the bill.

How to make your own calculation

Hot water supply is an expensive service on the bill. For high-quality supply of hot water, specialized equipment and its maintenance are required. To independently calculate the costs of domestic hot water, you need to take into account the rules and know all the components. First of all, you need to find out the tariff for thermal energy.

Dependence on metering devices:

• If there is a meter, the coefficient for heating water is taken from its readings.
• In the absence of metering devices, standard standard values ​​are accepted.

Energy for heating for the needs of the house is proportionally divided among all owners, depending on the area of ​​the premises. Standard values ​​are used in the absence of a common meter.

• Q – total volume of thermal energy;
• Vtot. – volume consumed for heating;
• Vind. – individual volume for each apartment.

• V – total volume of water consumption;
• N – standard values ​​for consumption.

The results of calculating DHW depend on the cost of the elements in the formula, the presence of meters, and the type of heating supply to the house. It is better to take readings from communal meters with the person responsible for the house and a representative of the service organization.

Complaint due to incorrect calculation of receipt

After receiving discrepancies in the DHW data, first of all, they contact the organization providing the services. If they refuse to return the difference after an oral request, then the claim must be submitted in writing. An application is submitted to the General Director.

Sample application to the Criminal Code regarding the procedure for calculating rent.

You can leave the paper in person at the reception desk or send it by registered mail with confirmation of receipt. The response must be received in writing no more than 13 days from the date of receipt.

The management company should not ignore the request, but there are cases when a response is not received within the established time frame. Also, in case of refusal, they file an appeal to the court or prosecutor's office. The basis will be Article 395 of the Civil Code. An application to the administration is also an effective way to solve the problem. The supplier must fully reimburse the costs caused by the calculation error.

You need to be patient, because it takes time to resolve the issue of recalculating the values ​​for DHW.

The decision can be appealed and additionally contact Rospotrebnadzor.

There are reasons, because the service is not supplied in full, and the readings are erroneous.

Results

Water heating is an important service provided by the service organization. Payment is made in accordance with the law on hot water supply. The calculation is carried out automatically, but each consumer can check the received calculations. In case of an error, the difference must be compensated by recalculation. An additional column will appear on the receipt.