Sample temperature and humidity report. What temperature should the apartment be? Temperature standards in an apartment according to SanPiN

Unfortunately, in practice it often turns out that residential heating services are provided by utility services of poor quality. Situations often arise when the heating seems to be working, but the apartments are cold, residents have to turn on additional heating devices and pay significant electricity bills. In order not to incur unnecessary expenses, it is useful to know what temperature should be in living rooms, what documents establish this standard, and what to do if it is not observed.

The temperature regime in the apartment is determined by the Rules for the Provision of Utilities, which were approved by Resolution No. 354 of 05/06/2011. In accordance with this document, the air temperature in the room should not fall below 18˚C, and in corner rooms - below 20˚C. It is allowed to reduce the standard temperature at night, but not more than 3˚C. During the day, descent is not allowed.

If the temperature deviates from these values, then the heating service fee must be recalculated downward by 0.15% of the fee for each hour of deviation from the norm.

In addition, the optimal and permissible temperature values ​​in residential premises are established by SanPiN 2.1.2. Moreover, they are determined separately for each room in the apartment. Thus, the permissible temperature in a living room during the cold season is 18-24˚С, and in the inter-apartment corridor - 16-22˚С. The temperature of water heating radiators should not exceed 90˚C.

What can affect the temperature in the apartment?

The temperature in living rooms depends on several factors. Not only hot batteries, but also the care of the owners to reduce heat loss will help maintain the required temperature regime. Therefore, it is important to know what measures to preserve heat in the room should be carried out and what to pay attention to:

1. Volume of heating radiators. Obviously, the larger the battery, the warmer the room. But it is undesirable to increase the number of radiator sections without permission. Because of this, the pressure in the heating system may decrease, the battery will heat up weakly or not completely.
2. Installing energy-saving double-glazed windows increases the room temperature by several degrees. As a last resort, you can also insulate old window frames to prevent cold and wind from penetrating into the rooms.
3. Insulating the walls of the house also reduces heat loss during the cold season, especially if the room is corner. You can insulate the walls inside or outside the apartment.
4. A heat-reflecting screen installed on the wall next to the radiator will direct heat into the apartment, rather than heating the wall.
5. You can put insulated linoleum or carpet on the floor.

Heat saving measures should not be neglected, because if the apartment has cold walls or it is blowing through the windows, then even hot radiators will not be able to warm the air in the room to the temperature standard for residential premises.

How to measure air temperature correctly?

Methods for monitoring air temperature are established by GOST1. It is allowed to take measurements in the cold season when the outside air temperature is no higher than minus 5˚C. Measurements cannot be taken during daylight hours with a cloudless sky. This is because sunlight entering the rooms will heat the room, so the measurements will be inaccurate.

Measure the room temperature at a distance of 10 cm, 1 m 10 cm and 1 m 70 cm from the floor. Measurements at these heights are taken in the center of the room and at a distance of 50 cm from the outer walls. The temperature of walls and floors is measured at the center of the surface.

How to measure the coolant temperature?

The coolant in central heating radiators is water. You can find out its temperature using a meter. You can measure the temperature yourself using a regular alcohol thermometer. The alcohol measuring device is tightly wound to the heating radiator and covered with heat-insulating material.

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More accurate readings are provided by professional measuring instruments - digital contact thermometers. They consist of an electronic unit and a submersible probe. Such devices are most often used by specialists from independent control laboratories.

In addition, the temperature in the central heating radiators is shown by hot water meters. But such devices are usually common in the house, and their readings reflect the level of heating of the coolant as a whole in the heating system.

What to do if the temperature in your living space is below normal?

If central heating does not provide the standard temperature in residential premises, it means that the service is of poor quality. The procedure for dealing with this situation is provided for by the Rules for the provision of public services.

The owner of the apartment should report the violation to the emergency dispatch service of the management organization in writing or by telephone. The dispatcher must register the request, and he must provide his full name, number and time of registration of the message. Upon receipt of the application, the management company conducts an inspection, having agreed on the time with the owner of the premises.

Important: if the owner has not set his own time for the inspection, then it must be carried out within two hours from the moment the application is registered.

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Based on the results of the inspection, a report is drawn up. If the fact of providing a low-quality service is established, then the report indicates what violations were identified, what methods and tools were used to measure, and the date and time of the inspection. All persons participating in the survey sign the document, 1 copy remains with the owner. If a dispute arises between the owner and representatives of the management organization who are conducting the inspection regarding the quality of the space heating service, then a repeat inspection is carried out with the participation of a representative of the State Housing Inspectorate and a public association of consumers.

In the event that the management company did not carry out the inspection within the required time frame, the owner has the right to draw up an act of checking the quality of heating in the premises in the presence of the chairman of the HOA and two neighbors. Based on the inspection report, the owner has the opportunity to demand a recalculation of the heating fee. To do this, you should send a claim to the management organization and attach a copy of the act to it.

The management company is obliged to eliminate all identified violations and ensure that the service is provided in full and of appropriate quality. To do this, representatives of the management company again conduct an inspection of the premises, based on the results of which a report should be drawn up again.

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Thus, consumers, having information about the standard temperature in residential premises, can demand that management organizations comply with these standards. To receive quality public services, it is necessary that each owner defends his rights and personally participates in putting things in order in the housing and communal services sector. To protect their rights, homeowners can apply not only to the court, but also to public consumer associations.

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What are the norms for temperature in an apartment during the heating season according to SanPin?

Utility fees are rising every year, especially in times of economic crisis. Unfortunately, nothing similar can be said about their quality. When citizens give a significant part of their hard-earned money to ensure comfortable living conditions, public utilities tend to show dishonesty on all fronts of their work.

Indoor temperature standards

The standard establishing permissible temperature values ​​for residential premises during the cold season is “GOST R0. Housing and communal services. General technical conditions". It requires a temperature range of degrees Celsius. Within this range, a standard is established for each type of room in the room.

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So, in the living room the temperature should not be below 18 °C, and in the bathroom - below 25 °C. Deviations to the bottom are permissible only at night (0.00 - 5.00) by no more than 3 °C. SanPiN, in turn, also declares the upper temperature limit. For example, for a living room it is 24 °C.

The minimum temperature in a corner apartment is 20 °C. For a staircase in the entrance of a residential building, the temperature norm is set in the range of °C, and for the inter-apartment corridor - °C.

Since heating in an apartment or other premises is a service that the relevant services are required to provide, you will find the article on consumer protection, which you can read here, useful.

More detailed standards for all types of premises are set out in the Sanitary Rules and Norms of SanPiN. Thus, in industrial workplaces, a temperature of 16 °C to 24 °C is required, depending on the energy consumption of the work. In attics and basements of apartment buildings, the temperature should not fall below 4 °C.

Heating season dates

The timing of the heating season is determined by the residents themselves in case of an autonomous heating system, and by local authorities in case of centralized heating, but not arbitrarily, but subject to certain conditions.

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According to the rules, the heating season begins at an average daily temperature below 8 °C for 5 days in a row, and ends at a temperature above this number for the same time.

Indoor heat measurement

In order for the temperature measurement to be objective, a number of preconditions must be met:

1. Do not take measurements on a warm sunny day, since in such weather the room is additionally heated from the street;
2. It is necessary to carefully check the tightness of the room; if there are sources of heat leakage (for example, through cracks), the measurement will not reflect the state of the heat supply.

So, the temperature should be measured in at least two rooms. The exception is one-room apartments with a window occupying 30% of the wall area. The measuring distance must exceed half a meter from the outer wall and heating devices, and its height must exceed 60 centimeters.

A sample Temperature Check Report can be downloaded here.

If, during self-measurement, you determine that the temperature norm is lowered, you should inform the Emergency Dispatch Service about this. If the disruption of the heat supply is not caused by natural factors (for example, an accident on the heating main), the dispatcher calls an emergency team to the house, drawing up an official measurement report.

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The measurement must be carried out by a registered device that has all the necessary technical documents. The act contains the following information:

• date of its preparation,
• characteristics of the apartment,
• composition of the commission,
• device data,
• temperature values,
• signatures of all commission members.

The act is drawn up in two copies, one of which remains with the owner of the apartment, and the other with the housing and communal services employees carrying out the measurements.

Air exchange rate

Air temperature is not the only parameter that directly affects the comfort and safety of people living in the house. Air exchange is important for the body: the presence of fresh air, ventilation of residential and non-residential premises.

This parameter is also regulated by SanPiN regulations. Thus, the required air exchange rate for a living space with an area of ​​18 m² is 3 m³/h per square meter, for a kitchen - three times more.

Air exchange rate is a characteristic determined by the ratio of air removed or supplied from a room per hour to the volume of this room.

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How to measure the coolant?

The coolant in the central heating system is hot water flowing from the tap.

You can measure its temperature in various ways, but the simplest is to measure the temperature of tap water poured into a glass with a thermometer.

It is also possible to measure pipe temperature. The value of this parameter should be 50-70°C.

Responsibility of utilities for violation of temperature standards

If the indoor temperature in winter is below normal, what should you do?

By law, citizens have the right to demand a reduction in heat charges by 0.15% for each hour that your management company’s utility services fail to comply with temperature standards. After carrying out simple calculations, you can establish that after 4 weeks of providing low-quality home heating services, the payment for it is reduced by more than 90%. Of course, utility companies will not voluntarily agree to such a recalculation, and therefore we must go to court.

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An application for recalculation of heating fees to the Management Company can be downloaded here.

History knows examples when citizens managed to defend their rights. Thus, in 2014, a resident of the Perm Territory recovered 136 thousand rubles from utility services for the utility services’ failure to comply with their obligations to provide her home with heat.

Temperature standards in the apartment. Watch the video:

Good afternoon. We live in an apartment building with central heating. The neighbors on the floor below have individual heating installed. Now they don’t live in the apartment either, the heating has been turned off, it’s very cold here. The floors are icy. The heat escapes through the floor. Please tell me what to do .

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I once came across information about the minimum required temperature in an apartment during the heating season. You cannot turn off the heating completely. After all, we all “sit in the same boat” and warm each other. And so it turns out that you heat not only your apartment, but also your neighbor’s. So wrong.

Can you still be heated from the attic?

Even if no one lives in the apartment, there should still be a certain minimum. Otherwise, emergency situations may arise due to battery freezing. I could be wrong about the exact number, but it’s definitely above 10 degrees, it seems no less than 13 degrees. Contact the CC.

I live in a village on the banks of the Amur, since the beginning of the heating season it has been very cold in the apartment, it turned out that the head of the district Administration signed a schedule for the operation of heating networks in the winter, according to which the temperature in the heating system at an ambient air temperature of 22 degrees - at the supply is 56.18 degrees , on return 48.81.

Where can I find out what milking standards should be for our territory?

What kind of idiot came up with the idea that the temperature in the apartment should be 20 degrees in winter and no higher. Let people pay through the nose for heating and at the same time freeze.

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What are you saying, the health regulations say that 18 degrees is the allowed temperature in apartments during the heating season... but how to live in such a situation is clear to everyone - in clothes

but by the way, the optimal temperature should be degrees, and here I agree that at such a temperature, in principle, it is comfortable and the air is not cold... but it cannot be lower..

18 is normal, the main thing is that you are not alone.

In our children's batteries, the hands tolerate warm ones on the top, but cold ones on the bottom. In children, snot does not go away at all. We started sleeping with the heater on.

There are standards for the temperature in rooms and not for the heating device. If the room is not lower than 20 (22 in the corner), then everything is normal.

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The batteries need to be washed. The bottom of the batteries is clogged.

And I was 19-21. I ventilated it once a day for 15 minutes.

We insulated the house 2 years ago, now it’s hot, constantly 29 degrees. Despite the fact that all batteries are covered with several layers of towels. And it's -10 outside. Min. The ventilation mode does nothing, and the other day it became -20 outside, the batteries began to produce boiling water. I, not knowing anything, ventilated the room, and then an hour later I looked at the thermometer, and it was 31.5. That is, within an hour after ventilation we gained 5 degrees. You will have to write in the Criminal Code, this is not according to the rules, it is 4-5 degrees above the norm for a long time. I believe that after the insulation, no one adjusted the heat supply. Previously, when it was 10 degrees colder at home, I felt more comfortable. It’s winter after all, you get used to it, and it’s okay to wear clothes, I even wore underpants, except that my hands froze at the computer. And now it’s hot in shorts, my hand sweats on the mouse and when playing the guitar. In a word - summer.

In our apartment, the radiators have a temperature of 38 degrees, hot water, water degrees. This is in Tambov

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How is the temperature in an apartment measured?

If you think that it’s cold in your apartment, and people from the management company say that everything is normal, especially if they accidentally chose a thaw to visit your apartment), then how is the indoor temperature measured?

The process of measuring temperature in apartments is described in detail in GOST1. “Residential and public buildings. Indoor microclimate parameters"

So, in accordance with the parameters of this regulatory act, measuring the temperature inside a home cannot be carried out if:

the temperature outside is higher – 5 degrees Celsius (in warm periods – not lower than 15 degrees*);

under a cloudless sky during daylight hours

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That is, if there are clouds and temperatures below -5, you can measure the temperature during the day, but in clear weather - only at dusk.

Keep this in mind and be sure to ask to indicate the parameters (or indicate them yourself when you sign) for the outside temperature and weather in the temperature measurement report.

If you haven’t done this, then don’t worry and try to request temperature parameters for the day of measurement at the local Hydrometeorological Center.

The temperature is measured in at least two rooms with an area of ​​more than five square meters for one-room apartments and multi-room apartments located on the first or last floors.

The temperature in the apartment should be measured in the center of the room and at least half a meter from the outer wall and heating device (meaning radiators) and at a height of at least 0.6 meters in rooms where people are mainly in a sitting position. That is, in our apartments.

In order to determine the resulting temperature of the apartment (this is something like the average pressure in a hospital), the temperature in the center of the external walls is also measured, and if there are window openings in the wall and heating radiators are located along the walls, then in the center of the window openings and heating devices.

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*A warm period is when the average daily temperature according to the meteorological service is above +10°C.

Additionally, we note that if you have problems with utility services, our lawyers are always ready to help you solve problems with housing and communal services organizations

Measuring the temperature in a living room

The final cost of conducting a special assessment of working conditions depends on the number of workplaces, as well as production factors present at the workplace.

(Daily interval of instrumental measurements from 9-00 to 22-00). Minimum departure cost: rub.

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*- Price for Moscow and Moscow region

(The night interval of instrumental measurements from 9-00 is calculated using a double coefficient). Minimum departure cost: rub.

To immediately provide you with a commercial offer, indicating exact prices for a special assessment of working conditions, you need to send an “application” to our address in which you indicate:

• staffing table in form T-3 or list of jobs.
• organization details.
• contact details for feedback.

This data will help our specialists quickly and accurately calculate the cost of services and send you a commercial offer as soon as possible.

This application will be reviewed by our specialists within an hour and a commercial offer will be sent to you.

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Individual approach to clients. Discounts for large and regular customers.

Then how to require by law to measure temperature, for example,

The question of how exactly the air temperature in an apartment is measured remains open. I never received a definitive answer with a link to the article.

I independently found information in the Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 Appendix 6 Heating, footnote (no one has referred to it yet). But it only says about the room - that it is necessary to measure in the largest of all. Then how can we legally require temperature measurements, for example, in a bathroom, where air temperature should be from 25 (according to the same decree)?

PS. Please do not write about temperature standards and GOSTs and SanPiNa for them - I already learned them by heart)! We need the most succinct answer to the question with a link to the relevant article: How exactly is the air temperature measured in an apartment in an apartment building? (in all rooms, at what distance from the floor/walls, how many minutes should the measuring device be held, etc.).

And please, don’t rush to answer. I will enroll today after 22.00 Moscow time.

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5 answers to a question from lawyers 9111.ru

“How exactly is the air temperature measured in an apartment in an apartment building? "

Arbitrarily, as the parties to the contract want.

Decree of the Government of the Russian Federation dated May 6, 2011 N 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings” (together with the “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings”) does not contain requirements for the procedure temperature measurement.

It is necessary that “in residential premises - not lower than +18 °C (in corner rooms - +20 °C), in areas with the temperature of the coldest five-day period (probability 0.92) -31 °C and below - in residential premises - not lower than +20 °C (in corner rooms - +22 °C);

in other premises in accordance with the requirements of the legislation of the Russian Federation on technical regulation (GOST R0).

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The permissible excess of the standard temperature is no more than 4 °C;

a decrease in air temperature in a residential area during the daytime (from 5.00 to 0.00 hours) is not allowed.”

You can measure your temperature continuously from 5:00 to 0:00 if the parties agree.

Hello! The quality requirements for heating utility services are listed in clause 15 of Appendix 1 to the Rules for the provision of utility services. In general, the air temperature in residential premises should be no lower than +18 °C (in corner rooms - no lower than +20 °C). The Resolution of the Federal Antimonopoly Service dated August 12, 2014 in case No. A/2012 confirmed that the air temperature in residential premises should be measured with a device, and not derived by calculation.

Chapter 10 of the rules approved by Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 provides for the procedure for establishing the fact of provision of utility services of inadequate quality and (or) with interruptions exceeding the established duration, according to which, if the fact of provision of utility services of inadequate quality is detected, an inspection report is drawn up.

The inspection report must indicate the date and time of the inspection, identified violations of the quality parameters of the utility service, the methods (tools) used during the inspection to identify such violations, conclusions about the date and time of the beginning of the violation of the quality of the utility service.

The air temperature in residential premises is measured in a room (if there are several rooms - in the largest living room), in the center of planes spaced from the inner surface of the outer wall and the heating element by 0.5 m and in the center of the room (the point of intersection of diagonal lines premises) at a height of 1 m. In this case, measuring instruments must comply with the requirements of standards (GOST).

The procedure for issuing reports on the lack of heat supply or a decrease in the quality of heat energy is also provided for in Section 8 of the agreement, according to which an act confirming the fact of the lack of heat supply or a decrease in the quality of heat energy is drawn up and signed by representatives of the parties to the agreement at the initiative of the consumer. The act must indicate the initial time of reduction in the quality of thermal energy, the time of filing the application, the time of normalization of work, the total number of hours of absence or poor-quality heat supply, and the reasons for poor-quality heat supply. (source Resolution of the Fifteenth Arbitration Court of Appeal dated June 26, 2015 No. 15AP-8568/2015 in case No. A/2014)

Decree of the Government of the Russian Federation dated May 6, 2011 N 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings” (together with the “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings”)

15. Ensuring regulatory

in residential premises - not lower than +18 °C (in corner rooms - +20 °C), in areas with the temperature of the coldest five-day period (provision 0.92) -31 °C and below - in residential premises - not lower than +20 ° C (in corner rooms - +22 °C);

in other premises in accordance with the requirements of the legislation of the Russian Federation on technical regulation (GOST R0)

permissible excess of standard temperature - no more than 4 °C;

permissible decrease in standard temperature at night (from 0.00 to 5.00 hours) - no more than 3 °C;

a decrease in air temperature in a residential premises during the daytime (from 5.00 to 0.00 hours) is not allowed for each hour of deviation in air temperature in a residential premises in total during the billing period in which the specified deviation occurred, the amount of payment for utility services for such billing period is reduced by 0.15 percent of the fee determined for such a billing period in accordance with Appendix No. 2 to the Rules, for each degree of temperature deviation, taking into account the provisions of Section IX of the Rules Calculation of housing and communal services http://raschetgkh.ru/postanovleniya/2-postanovlenie-ot1 -354.html

The air temperature in residential premises is measured in a room (if there are several rooms - in the largest living room), in the center of planes spaced from the inner surface of the outer wall and the heating element by 0.5 m and in the center of the room (the point of intersection of diagonal lines premises) at a height of 1 m. In this case, measuring instruments must comply with the requirements of standards (GOST). Calculation of housing and communal services http://raschetgkh.ru/postanovleniya/2-postanovlenie-ot1-354.html

The procedure for determining the air temperature in a residential area is determined according to the rules established by GOST. Residential and public buildings. Indoor microclimate parameters This is an interstate standard valid in many former CIS republics.

Here's what he says:

The serviced area of ​​the room (living area) is the space in the room, limited by planes parallel to the floor and walls: at a height of 0.1 and 2.0 m above the floor level (but not closer than 1 m from the ceiling with ceiling heating), at a distance of 0 .5 m from the internal surfaces of external and internal walls, windows and heating appliances.

4.3 Measurement of temperature, humidity and air speed should be carried out in the service area at a height:

In the center of the service area and at a distance of 0.5 m from the inner surface of the external walls and stationary heating devices in the rooms indicated in Table 3.

Selection of premises: At least two rooms with an area of ​​more than 5 m2 each in apartments on the first and last floors.

Measurement location: In the center of the planes spaced from the inner surface of the outer wall and the heating device by 0.5 m and in the center of the room (the point of intersection of the diagonal lines of the room) at the height specified in 4.3.

Insist on measuring in all rooms, including the bathroom.

Why do you, an ordinary resident, need to know these details?

There are special bodies for this. The specialists there know everything and skillfully measure the temperature. Call them and get top-class temperature data and measurement technology.

About the State Housing Inspectorate of St. Petersburg

How to measure air temperature - measuring instruments

ELECTRICAL APPLIANCES SHOULD BE TURNED OFF BEFORE THE MEASURER ARRIVES

In our apartment building the air temperature is degrees C. The radiators are barely warm, 38 degrees.” Heat of Tyumen" does not provide our home with heat, and the representative of the management company LLC "Zhilservice-Sever" does not know how to use a hot-wire anemometer, measures 20 degrees C, and at this time we cannot take off warm double sweaters, jackets, shawls in the apartment, we freeze, we get sick . We don’t know where to find an independent examination in Tobolsk?

Hello, yesterday we came from Housing and Utilities Service Management LLC at my call, the batteries were a little warm, the temperature in the room was no more than 14 degrees. According to the UK+18.5 sensor, I don’t believe it, it’s cold at home, and for such imprisonment I have to pay them 3,000 or more, what a complete lawlessness in this country. Where can I go to prove that I’m right? Can you tell me? Kostroma district after Apraksino

Contact the emergency dispatch service. Or purchase a room thermometer so that when the commission takes your temperature, you can refute their data or, conversely, dispel your feelings. Maybe things really aren't so bad for you?

Hello! Everything here is so accurately examined and described - there is a large amount of additional information, which is confirmed by the current current legislative framework, but I still can’t prove my case to the employees of the housing and communal services. Several times I myself and with them tried to take temperature measurements in different rooms and if in the living rooms it did not reach the required temperature by an average of 0.5 degrees, i.e. it was 17.3 - 17.8 degrees, then the bathroom (combined bathroom) gives 1.0 - 1.5 degrees is less than necessary, and they do not sign the document for me... referring to only one room out of all, in my apartment. What to do in this case - how to prove it?

Olga Vasilievna, last heating season, I had the same problems. I went to the housing and communal services department for so long, no results. Only some promises. This year that may change. All residents wrote a collective complaint about the work of the heating service. The apartment has become warmer. Maybe you should do the same?

Gennady Tikhonov

Articles written

All citizens, when paying for utilities, expect to receive a quality resource. However, service in the housing and communal services sector today leaves much to be desired. It is especially unpleasant when, during the cold season, your living quarters do not have a normal heating system for which you paid. It is important to understand what temperature should be in the apartment during the cold season. If the indicators in the system do not correspond to the norm, it is necessary to complain to the competent authorities.

Not everyone knows how to draw up a sample complaint. That is why an effective solution in such a situation would be to contact an experienced lawyer. Only a qualified specialist knows what the temperature of the heating system in residential premises should be, how to draw up a report on the absence of heat and correctly submit it to the supervisory authorities. Experts will answer any questions from citizens, help with the preparation of documentation, and explain their rights and responsibilities, which will allow them to avoid common mistakes when appealing and prevent the case from being put away.

Competent lawyers work on our website around the clock. Experts will remotely study the issue and promptly provide an individual solution on how to achieve normal temperature in the apartment in winter. Consultants will also help you download or create a complaint form. You can contact professionals through the electronic form on the website and by telephone.

Legal consultations in an online format allow Russians to receive effective advice without leaving home, saving their own time, effort and money.

Heating standards in the apartment

The norms for the temperature of the heating system in residential premises are established at the legislative level. The optimal temperature in an apartment is considered to be 18 degrees Celsius. Deviations up or down by 2 degrees are permissible. Also, legislation and various government acts stipulate the possibility of a lack of heat, but the breaks should be short. During the month, the absence of the required temperature in residential premises should not exceed 24 hours per month. If there is no heat in the house for more than a day, it is necessary to contact the regulatory authorities and seek restoration of the heating system.

If the temperature in the apartment is below the required levels, citizens have the right to demand a recalculation of the cost of utilities. The payment must be reduced by 0.15% of the established tariff for each day the heating system is not working. When there is no heat, it is necessary to initially establish the reasons for the disruption of communications. To do this, you need to call the dispatch service of the management company. The specialist will explain why it is cold in the living quarters when the optimal temperature in the apartment is restored.

Utility workers must carry out pressure testing of heating in residential premises once a year after the end of the heating season. Only professionals have the technology and equipment for crimping; it will be impossible to carry out the procedure yourself.

There can be several reasons for cold batteries, most often they are associated with an accident on the central highway or problems directly in the apartment. You should call a specialist who will check the operation of the system in the house; perhaps pressure testing has not been carried out in the room for a long time, which has led to a drop in pressure in the system. The expert will check the equipment, identify the causes of the violation and eliminate them. Unscheduled pressure testing may be necessary. If the breakdown is not in the house, you will have to wait a long time for heat.

Complaints about lack of heating in residential premises

Living in a multi-storey building, we depend on central networks for almost everything. It’s good if you have autonomous heating at home. Those who warm themselves from central heating are sometimes not to be envied. You can hear complaints from many dissatisfied users about the degree of heating of their apartments. Some people are too cold, while others live with an open window and pay exorbitant prices. If the situation is familiar to you, then you can call a commission, it will measure the temperature in the apartment. Based on this, a report will be drawn up for measuring the temperature in the apartment, a sample of which is listed below. Having this act, you will be able to contact the CHP, and, if necessary, the prosecutor’s office with RosPotrebNadzor.

Reasons for complaining about low temperature in the apartment

Not only the air temperature is measured, but also the walls.

Before measuring the temperature in the apartment, you need to familiarize yourself with the regulatory framework. If the air temperature in your home does not fit within the limits established by government regulations, then you can file a complaint to eliminate the discrepancies. Regulatory documents:

• GOST No. R-51617-2000;
• SNIP No. 2.1.2.2645-10.

According to these documents, the optimal and permissible temperature is established for each room. There is also an upward and downward error. About, we already wrote. Main points:

• minimum permissible temperature in the apartment, taking into account an error of 15 degrees;
• maximum maximum taking into account an error of 30 degrees.

But even if these parameters are not met, the management organization can wash its hands of it. The fact is that heat loss in your home can significantly exceed the amount of incoming heat. If the temperature of the coolant in the heating system is within normal limits, then the problem of heat loss falls on your shoulders. How to correctly measure the temperature in an apartment? Doing this yourself is almost pointless, since when debriefing you need documents certified by signatures and seals.

If the temperature in the apartment is below normal, the first thing to do is call the dispatch service. The time and details of the employee who accepted the application must be recorded for possible further proceedings.

You can’t count on the fact that the service organization will easily admit its insolvency and meet you halfway; most likely, everything will end in court. After this, you need to write an application to measure the temperature in the apartment. You submit your application to the house management company (housing office), which is an intermediary between consumers (that is, you) and the heating station that services your home.

The complaint about low temperature in the apartment is drawn up in two copies, one of which will remain with you. This will be your insurance if the application is accidentally lost, as has happened more than once. To win the fight against the bureaucratic machine, you need to play by its rules. The main rule of bureaucrats: without a piece of paper you are a bug, but with a piece of paper you are a person.

Checking and measuring temperature

Each device must have a certificate of conformity.

The commission arrives at the time agreed upon with you, armed with certified instruments for measuring temperature and humidity. How to correctly measure the temperature in an apartment:

• the test is carried out at an outside temperature of no higher than 5 degrees below zero;
• In summer, measurements are taken at a temperature of at least 15 degrees. This is prohibited if there are no clouds in the sky during daylight hours;
• measurements in each room are carried out separately.

The commission records all received data in an act, one copy of which you will receive in your hands. How to draw up a report on measuring the temperature in an apartment point by point:

• apartment coordinates and owner details;
• characteristics of the apartment (number of floors, number of rooms, degree of insulation);
• characteristics of the heating system (standard and actual temperature with coolant pressure at the supply and return, wiring diagram, surface temperature of heat exchangers);
• temperature of the air and the inside of the enclosing walls, air humidity;
• The causes of low or high temperature are identified.

The document is supported by signatures and seals, without them it is just paper. On the act, you can leave your comments in the lines allocated for this.

Where to go if you have the act in hand

Once you have managed to measure the temperature in the room, you can contact the service organization with a request to correct the current situation. They have a week to review your application, after which some action must be taken. If there is no response from the service company, then you can complain about them. The prosecutor's office deals with such issues. A letter to RosPotrebNadzor - protection of consumer rights would be useful.

If the culprit for the discrepancy between the temperature regime in the apartment and the regulatory documents is the housing office, then you can complain about it to the housing inspectorate. This is an organization that issues certificates to house management companies, which include housing and communal services.

All your appeals to government agencies must be recorded. In court, you must present as many facts as possible of ignoring your complaints and, of course, evidence of failure to comply with the legal requirements of regulatory documents. In addition to correcting the shortcomings, the service company is also obliged to recalculate the tariff for the period of provision of the service not in full.

What to do if the temperature in the apartment is below normal?

For services provided not in full, you may request recalculation at a different rate.

It's cold at home, what should you do? To begin with, we measure the temperature ourselves and compare it with the standards in GOSTs and SNIPs. If the temperature in the apartment is below normal, call the dispatch service, record the time and operator details. Let a team come and check everything, maybe the reason is a simple blockage. We have already written about that. If the team was unable to help, go to your building management organization and write applications to measure the temperature in the apartment, keeping a copy with signatures and seals. Before measuring the air temperature in the apartment at your request, the commission must present certificates for the equipment.

Based on the results of the inspection, you are given a report, with which you can write a statement about low temperature in the apartment to the service organization (CHP). They must respond within a week, correct the shortcomings and recalculate the tariff for the period of provision of their services not in full. Low temperature in the apartment, where to complain to the CHP and Housing Office:

• prosecutor's office;
• consumer rights Protection;
• housing inspection.

If the case goes to court, and you did everything correctly, then you will have in your hands;

• endorsed copies of all your applications;
• recorded request to the operational service of the service organization;
• temperature check report;
• certificates for equipment used during testing.

Based on GOSTs and SNIPs, most likely you will win the case. According to the court's decision, the service organization will have to fix everything, but in practice this is not always the case. Even if you win the trial, you may still have to wait a long time for justice. Your home may not become warmer, but at least you’ll get the tariff recalculated so you don’t have to pay for what you don’t get.